Posted on Feb 11, 2026|Deluxe Twin Room
Guest User*Poor hospitality - hotel staff lying to guests & downgrading guestâs room type during their stay*
This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality.
I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10.
When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14.
On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us.
The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guestâs room during their stay? This is absolutely unacceptable.
When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us.
When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false.
I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotelâs reputation.
I am also providing the upgraded and downgraded room type as a proof of this comment.
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Price per night from:VND 2,090,819
Posted on Feb 4, 2025
Guest User
Hotel Luxe Manor lives up to its name, offering a blend of convenience and luxury that makes it a fantastic choice for travelers seeking a comfortable stay close to the airport. While the proximity is a major selling point, it's the quality of the hotel itself that elevates the experience beyond just a convenient location.
What I Loved:
Location, Location, Location: This is the obvious winner. Being minutes from the airport, it's ideal for early morning departures or late-night arrivals. The convenience factor alone alleviates a lot of travel stress.
Luxurious Ambiance: Stepping inside, you're transported to a world of elegance and sophistication. The decor is tasteful and modern, creating a calming and inviting atmosphere. This isn't your typical sterile airport hotel.
Exceptional Service: The staff are consistently attentive, friendly, and helpful. From check-in to check-out, they went above and beyond to ensure a smooth and enjoyable stay. Concierge services were particularly useful in navigating transportation and local attractions.
Comfortable and Well-Appointed Rooms: The rooms are spacious, beautifully decorated, and impeccably clean. The beds are incredibly comfortable, guaranteeing a good night's sleep after a long journey. Thoughtful touches like high-quality toiletries and a well-stocked minibar added to the luxurious feel.
Excellent Amenities: The hotel boasts a range of amenities, including a well-equipped gym, a refreshing pool, and a relaxing spa. The on-site restaurant offered a delicious and diverse menu, with options for both quick bites and more formal dining.
Potential Drawbacks:
Price Point: As a luxury hotel, Hotel Luxe Manor comes with a higher price tag. However, the quality and convenience arguably justify the cost, especially for those prioritizing comfort and convenience.
Noise (Potentially): While well-insulated, some guests might be sensitive to occasional airport noise. Requesting a room on a higher floor or facing away from the airport can help mitigate this.
Limited âLocalâ Experience: Being so close to the airport, you might not get a strong sense of the local culture. However, the hotel's concierge can assist in arranging day trips and excursions.
Overall:
Hotel Luxe Manor is a fantastic choice for travelers seeking a luxurious and convenient airport hotel. The combination of its prime location, elegant ambiance, exceptional service, and comfortable accommodations makes it a standout option. While the price point may be higher than other airport hotels, the added value and stress-free experience are well worth the investment. I highly recommend Hotel Luxe Manor for anyone looking to start or end their journey in style and comfort.
Rating: 4.5 out of 5 stars.
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Price per night from:VND 271,032
Posted on Jul 17, 2026|Deluxe Room
Rina LamsalHereâs a more natural version of your review:
The stay at The Roseate was an experience from the moment I arrived. The welcome begins with a traditional blessing ceremony, followed by fresh juice, sweets, and water. Everyone makes you feel genuinely looked after.
The spa was very good, but the highlight of my stay was definitely breakfast. It is, without question, the best hotel breakfast I have experienced. The variety of choices is outstanding, the service is exceptional, and even the use of technologyâa serving robotâadds a fun touch without taking away from the hospitality.
There is one area that could be improved: cleaning . I found a hair in the bathtub, and the divan behind the cushions was dusty and hadnât been cleaned properly.
Next time, I will check the room when I arrive and ask for anything that needs attention to be cleaned.
Despite that, I would happily stay at The Roseate again.
Despite that, I would happily stay at The Roseate again.
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Price per night from:VND 3,372,414
Posted on Dec 21, 2025
Guest User
The hotel is a decent property located at a prime location in New Delhi. The rooms are a tad bit small and look a little dated. The house keeping team does a fantastic job of cleaning up each day and it feels good to be back to a well made bed and clean room after a long work day. The key cards seem to be a recurring issue with them needing repeated activation. Breakfast spread is decent and not much to brag about. In room dining is pretty expensive and is quite a deterrent. But the location helps to overlook a lot of the minor inconveniences.
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Price per night from:VND 1,692,015
Posted on Jul 3, 2026|Standard Room
DpreddyHey guys I recently visited Holiday Inn in New Delhi and stayed there for two days. It was a wonderful experience. The hotel is very well maintained, clean, and comfortable. The atmosphere was pleasant, and I really enjoyed my stay. The weather and overall ambiance made the experience even better. I would definitely prefer to stay at this hotel again whenever I visit Delhi in the future.
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Price per night from:VND 2,168,257
Posted on Jun 13, 2026
dakenimThis is the best hotel in New Delhi, a 5-star property with excellent location, cleanliness, and room conditions. The deposit is 10,000 rupees, so make sure to bring your card.
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Price per night from:VND 6,187,275
Posted on Feb 28, 2025
Saykin Razali
Services is good. I always to choose check in here because my job is always return to Delhi Airport. Easy to access with airport and they also provide airport transfer. The staff always kind. Very polite. Kiran, Sunil and Vinay. Thanks Ramhan. Surely i will come again in next 2 month.
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Price per night from:VND 875,046
Posted on Mar 14, 2026
Guest User
I stayed here for 6 nights. The hotel is quite outdated and in need of refurbishment. The room was spacious, and they provided complimentary water generously. However, the elevator was very slow, and it took a long time to go up to the room.
Unfortunately, the front office team was not helpful at all. I felt they were quite new. They arranged my car going to Taj Mahal 30 minutes late, and the front office staff insisted that I was mistaken. It was very frustrating because I had proof and a message sent to the concierge requesting the car at 5:00 AM. I ended up calling the Night Manager to report the issue.
The saving grace was the hotel driver (Ardosâapologies if I spelled his name incorrectly), who provided excellent customer service. He was very good and made sure I was comfortable throughout the journey. He is a wonderful staff member who truly goes above and beyond. He was very helpful and kind. Someone like him should be well taken care of by the management. Kudos to him!
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Price per night from:VND 1,750,093
Posted on Jun 17, 2026
Traveller Curry On
If you're transiting through Delhi Airport, choosing Novotel will definitely give you peace of mind. The service meets international chain hotel standards; every staff member is highly professional, from the bellboys to the security guards, concierge, and front desk staff. Each one demonstrates a genuine dedication to serving guests. The rooms are spacious, the hot water pressure is strong, the air conditioning is excellent, and it's clean â a great choice for a layover. A special mention goes to Waikim at the front desk. He really goes out of his way to ensure I had a smooth check-in experience. Itâs truly a place where you can relax with peace of mind.
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Price per night from:VND 2,179,872
Posted on Jun 24, 2026
Guest UserThis was my first stay here, and I was very impressed. The facilities are clean, and having a Japanese restaurant on the first floor is a huge plus. The room size was just right â it's definitely a hotel that Japanese travelers would appreciate.
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Price per night from:VND 2,338,620