Hotel Cartago Nova by Alegria

Hotel Cartago Nova by Alegria Reviews

Hotel Cartago Nova by Alegria

Passeig Marítim, 92, Malgrat de Mar, SpainView Hotel Details
Hotel Cartago Nova by Alegria
Hotel Cartago Nova by AlegriaHotel Cartago Nova by AlegriaHotel Cartago Nova by Alegria
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Hotel Cartago Nova by Alegria Guest Reviews

3.5/5
42 review
Verified reviews
Location3.6
Amenities3.5
Service3.5
Cleanliness3.5
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All Reviews(42)
Positive reviews(27)
Reviews with photos/video(4)
Negative reviews(15)
Achalex2302
Double or Twin Room
Stayed in Sep 2023
Friends
3 review
3.7/5
Posted on Oct 3, 2023
Hotel perfectly located 3 minutes from the beach, rooms average but clean.., hearty food not too different the day from the next, nice swimming pool with bar on site.. overall 3.5 out of 5.. I recommend
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Carolina
Stayed in Apr 2023
Friends
5 review
5.0/5
Outstanding
Posted on May 18, 2023
Everything perfect and comfortable without noise, clean and above all with a bar for drinks and important music
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Guest User
Stayed in Jun 2022
Couples
1 review
2.2/5
Posted on Jun 13, 2022
At first we had a problem with the management of the reservation that was annoying on arrival, but then they compensated us for what happened, being satisfied! And the quality / price ratio makes it acceptable in general, if you are not very demanding! good location
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toni
Stayed in Aug 2021
Couples
2 review
3.5/5
Posted on Oct 14, 2021
Let us see, you can no longer wait for its price. To be honest, the food is a bit weak, drinks are overpriced for people who don't have all inclusive, and the buffet is messy in terms of food and organization. Attention is correct, so is cleanliness, and as a hotel on the coast, we can sleep. I recommend it to young people, but not to seniors or adults without children
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Teo Mogeano
Stayed in Jul 2021
Couples
1 review
3.5/5
Posted on Jul 18, 2021
Very friendly staff, the rest of the prices are very good.
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Blueduna
Stayed in Oct 2023
Couples
1.0/5
Posted on Oct 9, 2023
lets start with the good room was clean and great sea view . now the bad food poor and cold restaurant was dirty. food area hygiene was very poor there was only one salt and pepper container for the whole restaurant .staff very poor . no scale for checking your bags weight . no snacks at the pool bar. room cleaning staff ok . dogs barking at night in rooms . would not recommend this hotel . eat at the restaurant bad stomach and vomiting that night . so eat out the rest of the holiday
Response from Property: Dear Blueduna, First and foremost, we would like to express our apologies for having fallen short to meet your expectations during your recent short stay. We value your input, and we will take your feedback into consideration as we continue to improve our services and amenities. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best Regards Dep. Recepción
brojes02
Stayed in Sep 2023
Family
1.0/5
Posted on Sep 2, 2023
Stayed at this hotel 22/8 til 1/09…..stayed last year so thought I’d give it another go, anyhow please don’t bother spend your money on this hell hole…..we had to ask for bedding to be changed after a week, head man In restaurant horrible, vile & rude, thinks he owns the hotel….my daughters purse was punched out of her bag, reported it to receptionists & they don’t want to know, they won’t let you look at cctv which clearly has someone on it pinching purse….reckon it’s one of the staff myself, they didn’t want the police involved as bad for hotel……food is worse than basic, ate out more than eating hotel food….pictures on their website when booking are nothing like what they advertise so don’t believe them when you see them when booking…..basically if you English you don’t fit in at this hotel….DO NOT BOOK HERE
Response from Property: First and foremost, we would like to express our apologies for having fallen short to meet your expectations during your recent stay. We apologize if there was any incident with the issue of cleaning, the hotel changes the sheets once a week, we took note and we will discuss it with the depar**ent. About the restaurant chef, we are very sorry if you have had this feeling, but I can assure you that our staff is professional and loyal to our excellent quality standards. We are also very sorry about the incident with your daughter, we could not show you the cameras because we must protect the privacy of our guests, we inform you to report it to the police, they could see the cameras and inform you, it is the hotel's procedure. We are sorry that the buffet did not meet your expectations. Our restaurant offers a wide variety of products to try to satisfy all types of customers. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best Regards Dep. Recepción
janine t
Stayed in Sep 2023
Couples
4.0/5
Very Good
Posted on Sep 2, 2023
Good points first great location over road from beach you use a short subway to get to the beach because of the train line to Barcelona. Pool good but busy . Breakfast loads of choice . Bar reasonably priced for a hotel seating area outside great but inside a bit sp**** more like a kids room . Staff on reception very friendly and helpful also staff in restaurant. Room good cleaned every day fresh towels every day bathroom lovely big walk in shower. Plenty of nice bars and restaurants, supermarkets plenty of. Now for the disappointing bit . There is a disco in the basement that opens at 10pm every evening and closes between 5am and 6 am we were in the 4th floor and it sounded like it was in our room the thudding was loud and it got on our nerves every night. Don’t know what it was like for people on the lower floors . Then when it closes every one piles out into the street and it’s very noisy. Don’t get me wrong there was no trouble we’ve all been young and gone to discos but just didn’t want this every night in holiday . Other than that it was a pleasant holiday would definitely go back but would stay further down in the resort in Santa susanna which started 4 hotels down from Cartago nova xx
Response from Property: Dear 852janinet, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding your recent stay. We are glad to hear that you found our hotel convenient. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.. best Regads Dep. Recepción
john d
Stayed in Aug 2023
Couples
3.0/5
Posted on Aug 16, 2023
rooms- very decent for a 3 star hotel, better than expected and better than reviews say. modern bathroom and aircon. stayed on the 8th floor so could not hear the disco club next to hotel. food- average for a 3 star. overcooked eggs and cold beans, pancakes and cereals fine. staff friendly and polite no issues. pool quite small and overcrowded. struggle to get sunbed unless first one down. only downside was this was a prime spot where carers bring disabled people. might sound harsh and not really an issue but we had 20+ disabled people at the hotel screaming and hitting themselves in the face. not really what you want to hear or see when you’ve come for a break in the sun. overall the reviews are harsh. not bad hotel to stay in for a cheap break away. i would probably stay in lloret de mar next time which is 30 mins 30euro taxi away. beach very close , train station 20 min walk.
Response from Property: Dear U7000Unjohnd Thank you for taking the time to share your feedback with us. We are pleased to know that, overall, the quality of the service you received met your expectations. About your feedback from our customers our doors are for all types of clients and we make no discrimination. We are very sorry that you felt that way. We remain at your disposal for another time in the future, Best Regards Dep. Recepción
Guest User
Stayed in Feb 2023
Couples
0 review
4.0/5
Very Good
Posted on Feb 4, 2023
Reviews are very harsh. It is a basic hotel but clean and has all amenities. Great view of the beach from hotel room, rooms was clean and spacious. Food was better than expected for a 3 star hotel. Staff were fine however one of the older male staff who manned the door for breakfast was ignorant. Lovely bartender on hotel bar Susanne (I think). If your going on holidays and have loads of activities planned this is definitely the place to go. Would not go if your planning on staying close to the hotel the whole time.
Guest User
Stayed in Jul 2023
Other
0 review
2.0/5
Posted on Jul 13, 2023
Hotel very basic but clean staff friendly. Close to beach .however food repetitive and boring not hot .no tea /coffee facility in room wait ages for the lift if on upper floors .thin walls can hear other guests kids screaming is OK for a basic no frills stay but wouldn't go back
Guest User
Stayed in Jan 2023
Family
0 review
1.0/5
Posted on Jan 31, 2023
Very disappointing hotel room toilet leakage, club noises very loud EVERY NIGHT, food wasn't very tasty everyday the same, staff reception very rude especially old women works in evenings, nothing interesting for kids and adults, first floor rooms looked very old and disgusting especially bathroom, I DO NOT RECOMMEND THIS HOTEL
Guest User
Stayed in Jan 2023
Couples
0 review
2.0/5
Posted on Jan 31, 2023
So we booked to stay at Cartago Nova from Monday to Friday and on approaching the holiday I obviously read some reviews which made us sceptical about the whole trip so thought I'd give you our experience as honest as possible. Hotel and check in When you get dropped off, its really unclear where you need to go to get to the hotel but the entrance is on the main ***** side but its up an alley just past the nightclub entrance. Blink and you would miss it. You walk past a gate to the pool area and its just up on the left hand side with yellow gates. If you hit a supermarcat you have gone too far. Hotel lobby was very clean and small but it did the job. We also got free WiFi which was a bonus. But no hairdryer in the room. Upon arrival we checked in to our room no problem. The lady at reception was lovely and after 5 mins we headed up to our room on the 4th floor. The room overlooked the pool, ***** and had a bit of a sea view which was really nice The room Bathroom was lovely albeit a bit small but it had clearly been renovated not that long ago. The room itself was pretty dated and would benefit from a spruce up. Plenty of storage which was fab and we even had a safe too. The balcony was small but big enough for a couple of chairs and we didn't use it much. Beds.....hard as iron and didn't sleep well at all really. We asked for more pillows which were there when we returned to the room. The pool Basic but clean. No umbrellas with sunbeds so be prepared for that. But there was no issues getting a bed and as I say it was really clean. There was a bar which you could access both inside the hotel or outside near the pool. Barman seemed nice enough and again bar areas were very clean The restaurant This is where it goes downhill. The first night we headed to the restaurant we were greeted by the most miserable, rude man. Took our room number and told us where we could sit. Only part of the restaurant was laid up for diners, the rest closed off. The choice if food is slim.... don't get me wrong there was salad and soups as well but the rest was a bit rubbish. I'm fussy anyway on holiday so I had a bit of salad, chips, some spaghetti with tomato sauce and it was all lukewarm. Wasn't pleasant to eat at all. So much so we ate out every night we were there. Breakfast was OK, cooked items available with pastries, toast and cereal. There was two toasters one of whichbwas ok the other wasnt working properly and on day 2, there was onlybine in use and it wasnt working properly either and it took 5 times to get past the warm bread stage. So breakfast was ok but lunch and dinner were a no go in our eyes. Rank food and a rude waiter isn't for me. Also, you weren't allowed to take bar drinks into the restaurant. All that was available to drink was water. There was a small bar area in the restaurant but noone ever there to serve you. Nightclub There is a nightclub attached to our hotel. It wasn't open our first night that we saw but all other nights 10pm
Guest User
Stayed in Jan 2023
Friends
0 review
3.0/5
Posted on Jan 31, 2023
Stayed here for 4 nights with my friends room was very basic very small balcony no fridge hairdryer or kettle etc bathroom was quite nice and the room was clean. Pool area was okay would have preferred if there were some umbrellas beside the loungers. Breakfast was not great not much of a variety and food was cold some mornings. No food served at the pool side bar which was disappointing although the cocktails were good. Overall not a bad place to stay if you are on a small budget .
Guest User
Stayed in Jan 2023
Couples
0 review
1.0/5
Posted on Jan 31, 2023
Like someone said before me...its a hotel from hell!! The food was bad,the room was old furnished,the noise from people coming in & out..with dogs...the loud music from the club downstairs...everything was unbelievable! I stayed at 3 stars in a lot of places, but this hotel was the worse one in my life! I couldn't take a nap in the afternoon or sleep well in the night! First, when I read the other people say this is bad and we should avoid, I thought they are overreacting, but no no no! Everything was so true! I'm so sorry that I spend my money & my time in this....I really don't know how to call this ugly hotel! Please,guy's...don't go there! You will ruin your holiday, I promise you! Hope everyone to read all rewius and go somewhere else 🙏🙏🙏