Holiday Apartments in Banten, Indonesia

The studio room refered by the listing,resembles close to a superior sized hotel room with a queen size bed, a small desk corner and a small kitchenette by the door entrance, equipped with a well functioning fridge. For the price value point, i would say the room listing is worth the room, location, and POLITENESS of the service rendered (yes... Just the politeness, but efficiency wise..... I'll explain) Anyone who is looking to book this room for future conveniencies near the BSD ICE... MAKE SURE you are familiar with the malay/indo language... Or at least have an indonesian number or friend... As it would turn out to be a nightmare for the international guests... Before the check-in date, you'll be approached through trip.com's message channel by the vendor who will ask you for your check-in time and check-out time. Why? Because this isn't a hotel, and the reception counter staff under the apartment isn't the check-in person in charge ..... It is actually managed by a third-party called travelio, a local travel agency within Jakarta. Summarised: 1. They will ask you to download the travelio app (language available in english and indonesian only), to process your check-in and submit deposit through there. However, my problem was, i was unable to input my booking ref & pin (information sent to your email after booking) due to ”incomplete profile information error” which would lead me to thinking it was verifying my phone number (your travelio account becomes unable to verify after 3 failed OTP attempts, which the OTP never arrives regardless of choosing sms or whatsapp) 2. Their travelio support team and customer service, only allows communication through whatsapp texts, no calls. Meaning... U might have to wait while you panic. 3. Throughout the whole nighmare checkin process, they insist on downloading the travelio app. (Suspicious for trip.com to have included a 3rd party travel agency, but things happen, and my experience with trip.com ended on a good note with professional staffs trying to follow up on a consistent basis) Regarding the room small problems found which i shared with the travelio agent as well: 1. The bedsheets had several yellow stains, but no bedbugs and foul smell detected. 2. Entrance door can only be locked using a normal key, and the key was slightly out of shape, making it hard to lock from the outside. 3. There was no hot water for showering. 4. If you book the room for long stay, do note this is not a hotel, so there will be no daily housekeeping and replenishment of amenities provided (body soap, shampoo and dishwashing liquid in a small 50ml bottle. NOTE: the shampoo and body soap do smell nice, but they do not foam up. It is better to buy them in a small indomart located just underneath the apartment) 5. There is no water kettle. You will have to boil it like you are cooking :D In conclusion: Book this place if you have experience with travelio or well versed with indonesian language (they did reach out to me in english after some time, but the efficiency takes way too long). The travelio people whom i have met are very polite, but when it comes to check out.... As they do not have a person in charge at the apartment, it means you do not have the flexibility of checking out whenever you want... And that means, pay close attention to what time your flight is.

The location is a bit far for those who don't know the tower, it's quite a bit back. The cooking utensils are good, but there's no water heater.

Had a cosy, quiet and enjoyable 5-night stay at Herloom's one-bedroom premier twin room. Experienced some problems with the balcony door and bad odour from below the kitchenette's sink, and the support came to rectify the issues promptly. Breakfast was fantastic. All the hospitality staff were courteous and, without fail, asked for feedback for improvement. Kudos to the customer service team! Special shout-out to Ranti, who greeted us every morning with her bright smile and was prompt to help with all the requests we had during breakfast. Great service with sunshine smiles even on rainy days! Will definitely recommend Herloom Hotel and Residence BSD to travellers for a comfortable stay at BSD.

I booked 3 units, and all of them had different styles and layouts. The location in PIK 2 is good, but there's no free parking for cars. One room had a water heater that wasn't working well, and another unit had the AC in the living room instead of the bedroom. Dish soap wasn't provided, and there was no drinking water. Some of the bedding seemed a bit unclean, like there might have been bedbugs (in the single room), though the double bed was fine. The AC was cold, the fridge worked well, but there was no space to hang clothes to dry. It's easy to find food nearby. Overall, the price is okay. The most important thing is to contact the owner via WhatsApp to make arrangements easier.

The room type is pretty good, and the hygiene is acceptable. The only problem is that you need to get the key from the box downstairs. Overall, it is pretty good, and the price-performance ratio is okay. It is relatively convenient to eat, drink and shop, and there is a business district downstairs.

The room is very very clean and the AC is working very well. The host is very helpful and polite. He shows you the process since beginning until check out. Very recommended!

My husband and I had a less than pleasant stay here, because we found that the electricity suddenly went out in the apartment unit. At that time, my husband was taking a shower, and suddenly the electricity went out. We couldn't contact the owner to ask what was going on, so we were confused and knocked on the next room. Luckily, our next door neighbor advised us to report to the security downstairs, and after I reported it, an officer came about 20 minutes later and handled the problem which turned out to be the electricity there wasn't enough power. We hadn't turned on anything other than the AC, the TV, and waterheater for shower. This is truly our first time staying in an apartment with inadequate electrical capacity, which can lead to sudden power outages. Hopefully, the owner can fix the voltage Hopefully the owner can immediately repair the electricity in his apartment unit so that a similar incident does not happen again in the future and is experienced by other consumers.

In my room Wifi good fast Smart tv good but no Netflix Air conditioner quite dirty Mini refrigerator smell Wardrobe big clean but no hangers Working table and 1 chair Water heater cannot use Water not really strong No cleaning service