Posted on Jun 17, 2026|Standard Queen Room
Guest UserThe service, amenities, and dining all meet a certain standard. It only takes about 25 minutes to drive from the airport to the hotel, yet the hotel is located in the city center. I stayed in room 408 and initially thought it might be noisy being on a lower floor, but it turned out to be quite good. A special shout-out goes to Ms. Monira from housekeeping; whenever I returned, she had already quietly tidied and cleaned the room perfectly. What's even more impressive is that she would arrange my belongings according to my habits, which is incredibly thoughtful and personalized. She is a very responsible and meticulous employee. I will definitely choose Holiday Inn Toronto Downtown Centre by IHG again next time I visit my daughter in Toronto.
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Price per night from:IDR 2,409,260
Posted on Feb 17, 2026
Guest User
We've enjoy our stay in this resort specially our kids. We love our room, theres microwave and dining table + chairs. Staff are friendly and very welcoming. Water park is beautiful and safe theres a lot of lifeguard in every corner. Theres 2 small jacuzzi but we never try, you have to wait for your turn. Very good location, theres a-lot of nearby shops and restaurants.
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Price per night from:IDR 1,737,160
Posted on Mar 19, 2025|Standard Room
AmbrosettiGreat location , spacious rooms , very clean , and the staff is very helpful
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Price per night from:IDR 1,620,627
Posted on Jul 9, 2026|Deluxe Two Queen Room
FfhassaaFantastic staff and very close to the airport with. Free shuttle to and from. Such a breeze to chekc in after a delayed flight fast queue and upgraded room for free. Breakfast was 6am to 9:30 or 10am on weekends and was fantastic good variety and very good staff especially Sylvia - thank you for a wonderful dining experience.
Rooms are huge all with AC and fans if needed and very well stocked and clean no issues and rebooked to stay again at the end of my trip and wood definitely recommend.
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Price per night from:IDR 1,493,253
Posted on Jul 5, 2026
Guest User
I am writing to express my profound dissatisfaction and to formally lodge a severe complaint regarding the unacceptable conditions of my stay at your property from 2 july to 3 july. My experience was nothing short of disastrous, characterized by an uninhabitable room environment, a blatant lack of accountability from your staff, and an absolute refusal by management to rectify the situation.
During my stay, the climate control in my room was entirely inoperable. I approached the reception multiple times in a desperate attempt to resolve the issue:
First Instance: The technician dispatched to my room explicitly admitted that the entire system was fundamentally broken due to a severe heating malfunction.
Second Instance: The ”solution” provided by your staff was a completely ineffective portable fan. This gesture did absolutely nothing to alleviate the stifling, oppressive heat. The room remained a sweltering, suffocating box, utterly depriving me of sleep for the entire night.
Third Instance: Exhausted and distressed, I went down to the reception a third time. Rather than moving me to a functional room, the overnight staff completely deflected responsibility, telling me there was nothing more they could do and instructing me to speak directly with management in the morning.
The situation deteriorated further the next morning. When I approached the manager to demand a resolution for this intolerable ordeal, I was met with total dismissal. The manager callously deflected all accountability, claiming that because my booking was made through a third party, he ”cannot help with anything” and ”cannot do anything” to fix their own property's failure.
Instead of taking ownership of a severe breach of hospitality standards, the manager simply handed me this email address to deal with the problem myself.
Let me be entirely clear: a third-party booking does not excuse a hotel from providing basic, habitable living conditions. I did not pay to spend a sleepless night suffocating in a health hazard, nor did I pay to be brushed off by your on-site management.
Because your property failed to provide a liveable room and your management failed to handle the crisis, I demand a full, immediate refund for this stay. If this matter is not addressed promptly and with the gravity it deserves, I will escalate this complaint to your corporate office, notify the booking platform of your refusal to cooperate, and publicly expose this experience online.
I expect a swift response confirming that my refund is being processed.
Sincerely,
Rahul Tomer
416-834-4888
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Price per night from:IDR 1,525,774
Posted on Aug 7, 2026|Accessible King Room with Shower
MeinvmamadelaogongStayed here in 2018 and had a great impression, so I decided to return. It felt like revisiting an old haunt. The room was clean, the bed was large, and the bedding was excellent.
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Price per night from:IDR 1,907,895
Posted on Aug 1, 2026|Premium Accessible Two Queen
Guest UserThe room is spacious, and the bed is clean. There's a supermarket and restaurants right across the street. The Racecourse Museum is nearby and offers free admission. Plus, it's close to the airport. Very convenient! I'd definitely choose to stay here again.
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Price per night from:IDR 2,162,643
Posted on Sep 12, 2026|1 King Bed Standard Bath/Shower Combo
Guest UserEvery time I came back to the hotel, the room was kept so neat and tidy. The staff were very friendly, and the airport shuttle service was super convenient.
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Price per night from:IDR 2,233,105
Posted on Jun 8, 2026
Guest UserRight where the T3 airport shuttle drops you off, which is super convenient. The breakfast was decent, perfect for those on a layover. The room was spacious and clean. Highly recommended!
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Price per night from:IDR 5,013,645
Posted on Mar 28, 2026
Guest User
Check in was very long as their system shut down right at 3pm and it took about 20 minutes until they were able to start. Staff were friendly and accommodating. There was only one working elevator and you could not get to the ground floor using the stairs as the stairwell sent you outside.
Beds were comfortable and lots of space in the room for our family of 4. The decor is very dated. Unfortunately, our shower was not cleaned properly and there was coarse body hair on the walls.
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Price per night from:IDR 1,628,757