Overall, the hotel is very nice. We booked the included breakfast, which was very varied, including fruit, eggs, sausages, juices, pastries, etc. The hotel's location is good, but because it's close to the highway, you can hear some traffic at night, although it's not excessive. The hotel has a restaurant and cafe, which is very convenient if you arrive at night, where you can have dinner. The staff is also excellent. Excellent value for money.
Nice comfortable place for a short stay. I like their coffee and croissants in the morning, though breakfast spread not amazing but quality is there. Ample parking space and quiet surroundings. The room walls may not have sufficient sound proofing though as I keep hearing noises from outside and the neighbors.
Located in a good location, the hotel surprises with its quality
Very good breakfast, excellent staff service and also helpful parking available. Recommended
It's pretty much like a Mercure hotel. Breakfast was decent, but you might have to wait for a table when it's busy. The elevator broke down daily, and the underground parking was quite expensive, though street parking nearby was hard to find. At 1,000 RMB a night, I felt the overall value for money wasn't great.
Nice hotel close to the city center. Friendly staff. Parking is an issue, if you don’t get to book your space then you have to park outside in a public parking and both are expensive.
The rooms are modern and the swimming pool at the rooftop is useful. Also the spa.
We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
The reception was excellent English Spanish and French all spoken and possibly more they were really helpful with regards to nearby transport etc
The room was excellent value and spacious
The bathroom was of a high standard
The mini fridge was well stocked
The room was very clean and attended to a high standard
No fault could be found
I would definitely recommend this hotel to family and friends
La acogida ha sido genial, la chica de la recepción de en todo, muy servicial y atenta en todo, lo malo y hay que decirlo es que había el chinche de la pestes por todos los lados, se necesita fumigar y quitar la plaga por que no se puede salir a la terraza y al dormir me desperté a media noche con uno en mi cuello. La chica de la recepción muy maja y servicial en todo momento.
The hotel staff is very friendly and helpful. Nice view from hotel room and breakfast is also fantastic. Will definitely stay in Vincci Hoteles if I visit Bilbao again!
GGuest UserIf you are looking for a place to sleep and an excellent location for a cheaper price than the surrounding hotels, this is a great option! However, I had not stayed in a pension before and I didn’t realize that we would be sharing a bathroom with 5-6 other people.
The workers were polite, professional and accommodating! They provided coffee, tea and water.
GGuest UserThe room design is very French, bright and warm. The hygiene is good. The location is very convenient, and the surrounding restaurants and shopping are convenient. The Guggenheim is also within walking distance. The only drawback is that the middle of the bed is a bit soft, and the waist is sore when sleeping. The restaurant breakfast selection is limited, and there is room for improvement.
AAlbertExcellent. The complex is part of the luxury Arima Hotel, and although the entrance is through another entrance at the back, you can use its services, such as the restaurant, which is very good. The rooms were very new, well-equipped, and very comfortable. Free street parking is available.
GGuest UserA very new & clean hotel.
Need to take a bus ride to old town via bus or cab.
Journey is abt 15-20mins.
Breakfast at the hotel was decent.
Bed was comfy but not the sofa bed, which can feel the metal frame when my kid sleep on it.
Relatively value for $ if don’t mind the bus journey. No amenities around the hotel.
Good for people who drives as there is free parking available.
GGuest UserI thought the sauna was included in our stay that’s why I booked the hotel.
When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section .
Spa and sauna are not the same and if it’s a cost to it , that should be mentioned.
Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa.
It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it!
Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.
AAnonymous UserNice comfortable place for a short stay. I like their coffee and croissants in the morning, though breakfast spread not amazing but quality is there. Ample parking space and quiet surroundings. The room walls may not have sufficient sound proofing though as I keep hearing noises from outside and the neighbors.
GGuest UserIt is clean and friendly. The room condition is good for the price. (Hotels with the same price near Abando Station have smaller rooms for the same price) You can walk to major tourist attractions and public transportation is good, so it was convenient for sightseeing.
GGuest UserI booked this hotel because it was in a quiet location , the room had double glazed windows that allowed me to sleep soundly for more than 8 hours each night and I could reach the city easily by taking the bus.
FYI the taxi fares from and to the San Sebastian airport was 90€ in total, which the hotel has no say on or any other hotels for that matter.
GGuest UserReception Marcus's service was very good. The location is also very good.
The breakfast was average, no CAVA.
The two waiters at the bar, especially the girl, were very good. The girl was like a character in Rembrandt's painting, sincere and kind.
Will definitely come back.
Nneverdr****It's pretty much like a Mercure hotel. Breakfast was decent, but you might have to wait for a table when it's busy. The elevator broke down daily, and the underground parking was quite expensive, though street parking nearby was hard to find. At 1,000 RMB a night, I felt the overall value for money wasn't great.
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