Facilities: Very comprehensive, most common amenities are available, but some in-room facilities are a bit old. Hygiene: No major issues, overall feeling was good. You even have to take off your shoes before entering the hotel, and you can wear socks throughout the entire hotel. Environment: Beautiful views and great hotel design, plus very attractive private hot spring landscaping. I think it met my expectations. Service: Nothing exceptionally special, but everyone was very enthusiastic in providing service, which I really appreciated.
Because there is no restaurant convenience store near the hotel, I chose to eat in the hotel restaurant, which is delicious and not expensive. The rooms are clean and comfortable and cost-effective.
I booked two rooms. In one of them, even with the heating set to 28 degrees, it was still freezing cold, and I shivered through the night. In the other room, with the heating set to just 20 or 21 degrees, it was unbearably hot. For a hot spring hotel, not having a private in-room hot spring bath and only a shower is a bit of a letdown. I booked three hot spring hotels for this trip, and this one was the least comfortable. Overall, it was just okay.
The hotel is not far from the Kusatsu central area, about an 8-minute walk from the Kusatsu bus stop. I had booked a tatami room, but was given a twin room instead. The room was spacious with windows on two sides. The hotel's large public bath was spacious, although the outdoor pool was a bit small, only accommodating 3-4 people. Dinner was Japanese cuisine, but the variety and portions were limited, and the ingredients weren't particularly special. The staff were polite, and there was a shuttle bus to the Kusatsu bus stop. Overall, the price is worth comparing with other options before making a decision.
If you're a foreigner, a translation tool is essential because the staff don't speak English, or their accent was hard for us to understand. When we couldn't communicate, they seemed annoyed (90% of the staff didn't smile at us). There was an older staff member who was friendly, especially the one handling ski activity bookings. 🤬🤬 Absolutely terrible.
The food was mediocre, not much variety or taste.
The room was clean, and the onsen bathroom with amenities was excellent.
In summary, due to poor communication and the staff's lack of enthusiasm in recommending snow activities, my trip ended in tears 😭😭. I had planned to do many snow activities, but instead, I just walked around, built snowmen, and rolled in the snow.
I won't be coming back here next trip. I'll look for a hotel that's more welcoming to Thais.
The inn is located at the highest point of the stone steps of Ikabo Onsen, and the room offers a view of the scenery down the mountain. Although old, but still well maintained, staff service attitude is good, the lobby has free coffee, tea and other drinks. It's a pity that I went to the wrong open-air hot spring because I didn't listen to the staff's introduction.
You can have a nice experience.
The room is not only fashionable, but also
Clean and amenities are sufficient.
The bed was comfortable and comfortable.
I stayed on the 3 floor but the stairs part was very nice and I was moving the stairs.
The central object is Mika Ninagawa's work, whose facial expression changes depending on the time of writing.
I was sorry that the restaurant was looking forward to it without knowing it was a reservation system.
When I told the person in charge that there was a diet restriction, I was impressed that everyone shared it and took care of it.
You can stay with peace of mind because it is a hotel that can be considered as well as beauty.
This is a fantastic hot spring hotel, offering a one-night stay with two meals, making it a great value. Breakfast and dinner are both buffets, and the buffet spread is excellent, especially the seasoned steaks, freshly squeezed orange juice (made on the spot), and pre-made banana milkshakes. In the evening, there's a Japanese folk song and dance performance, as well as adorable Kusatsu souvenirs—very kawaii. It was a truly memorable, enjoyable, and satisfying trip. The room also has its own onsen, which maintains a constant 38°C temperature and automatically refills when the water level drops. The room is stocked with high-end Kose shampoo and hair products, a high-end hair dryer, facial toiletries, lotion, hair products, and several kimono accessories. Booking a room with an indoor bath also offers executive lounge access from 2:00 PM to 7:00 PM, and access to the newly opened VIP onsen in the annex, essentially renting the entire place out. It's very nice.
The staff was very good.
I am very satisfied that I can enjoy the food and eat various dishes little by little. I didn't get tired of watching the murals in the bath.
The staff was very happy to serve and it was a fun trip.
There are few inns that I want to use again, but Tatsumi Kan wanted to use it again!
Thank you.
Great
21 reviews
9.2/10
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8.7/10
Very Good
We had a wonderful stay at Urakusatsu Tou, a brand-new hotel that truly exceeded our expectations. From the moment we arrived, we were warmly escorted by the staff. Although parking was allocated at a private outdoor parking area, the hotel thoughtfully provided an escort service, making the process very smooth and comfortable. The room was spacious and beautifully designed. Communication was easy as the receptionist spoke fluent English. The hotel also provided pajamas and daily clothing, which was a lovely and convenient touch. The onsen experience was outstanding—definitely one of the best we’ve ever had. You can immediately feel your skin becoming smooth after soaking, which made each visit incredibly relaxing. We stayed for three nights with both breakfast and dinner included. Meals were served à la carte, and the menu changed daily, surprising us every time. The food was delicious and very filling—we were completely satisfied after every meal. That said, there are a few areas we hope the hotel could improve: • During winter, the room felt quite cold as the air-conditioning heater did not function properly and was unable to warm up the room. • Breakfast hours could be extended a little later for guests who prefer a more relaxed morning. • Providing a choice of pillows would further improve sleeping comfort. • The blue indicator light on the room’s control panel remains very bright even when all lights are turned off, which can be a bit distracting at night. Overall, this hotel offers excellent service, comfort, and an unforgettable onsen and dining experience. Highly recommended, and we believe it will be even better with these small improvements.
Service : shuttle bus pick up provided at Karuizawa station a plus point ( reservation needed ) Breakfast was a buffet with sumptuous choices , dinner was a semi buffet with drink free flow Onsen is impeccable , private Onsens are available to use free of charge depending on the availability. Location : shuttle bus provided to town and station area with time slots Very serene atmosphere and beautiful landscape Staffs were helpful and friendly Room size is just perfect for 2
We stayed here for 2 comfortable nights. Their staffs service are awesome, friendly and helpful. Especially Ms Yumiko service is always smiling, approachable, helpful and kind, who served us 2 nights for our meals with compassion. Room was comfortable with delicious authentic Japanese meals send our room. Onsen hot bath was clean with nice mountain view. Highly recommended to stay in this Onsen Inn. Very quiet, peaceful and calm place to rest 👍🏻
Took JR express to Kusatsu. From train terminal take a 25 mins bus to Kusatsu bus terminal. There is a shuttle to bus terminal upon request. Take less than 3 mins to reach bus terminal. If walk, then you may take longer times. I booked half boards. Dinner included. The dinner is super good. Free flow of rice, soup n side condiment. Breakfast was Okies. Takeaway coffee cups prepare for you. I specially love the onsen. Robe n slippers had prepared in room for your usage. Kusatsu is a place to have a short getaway from Tokyo.
We had a pleasant stay at the hotel. The front desk staff are friendly and helpful. The hotel is a bit out of town since we travelled by car so it wasn't hard for us to get around. We can see Asama mountain from our room. The public bath I used in the morning and no one was there so I had all the big bathtub and enjoyed the view from Asama mountain all myself. It was such a nice experience. ❤️
Wonderful room, service, and overall experience. The room was equipped with a gas heater that quickly warmed the room up despite the January cold. There were also cups, a tea pot, satchels of green tea, and an electric kettle to prepare tea in the room. The onsen bath was very hot and wonderful and the futon and pillows were comfortable. 5/5 experience!
The accommodation on the golf course is very spacious, with private bathrooms and free ice. From the room there are large windows with a beautiful view. Breakfast at the clubhouse is a buffet with a variety of delicious food. Beautiful view of the golf course, quiet, suitable for relaxation. Traveling should have a car because it is quite far.
The owners were very genuine and kind. Although they could not speak English, they really made sure we had everything we needed. Very traditional Japanese ryokan experience. The place is a little old but super clean and cute. Beautiful mountainview from the room. Would really recommend! Arigato gozaimasu.
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