The receptionist noticed the slight bleeding on my finger, voluntarily offered bandaid and disinfect solution, very helpful.
The shuttle service between the hotel and the train station is very useful. Wish I had known about it before we arrived.
This is my second time at Biwako Ryokusuitei. My husband and I first stayed there in 2022 and we were so impressed with the service that we brought our family there again in 2024. We really enjoyed the convenience of bathing in the onsen in our room and the dinner and breakfast was as superb as we remembered it.
Special mention goes to the kind driver who sent us to Sakamoto Cable Car when we checked out. He went out of his way to bring us to the train station to check whether there were any empty lockers available for our hand luggages and tried his best to communicate with us in English to recommend places to go and restaurants to try. His kindness and joviality stayed with us until we returned to Singapore and is something that we still talk about today.
Thank you to everyone at the Ryokan for making it a memorable trip for my family and I!
The location of the hotel is fantastic, right in front of the lake with breathtaking views. The room was spacious and the water pressure in the shower was excellent. The hotel is very bike-friendly and the staff were incredibly helpful. I would highly recommend this place for a short stay.
The Japanese breakfast was good, but it was a little on the boring side. It could benefit from a bit more variety to make it more interesting.
The experience was great. Staff are friendly and nice. Breakfast and dinner provided are sumptuous. They provide shuttle bus services connecting to various JR stations so no need take taxi at all.
I stayed here again this year, just like last year. While the room was a little dated, it was kept clean and not unpleasant. (Although there was a slight odor...)
The bath was spacious and there was a washing area, so I was able to take my time soaking.
The refrigerator was stocked with tea (apparently local tea), mineral water, and one Ritz per night, which was a nice touch.
The breakfast was delicious, featuring local ingredients.
I would definitely stay here again if I had the opportunity.
This was not the best capsule room I booked. But this guesthouse has their own kitchen so you can cook and barbecue and washing machine. Good view from the lake.It also have a hot bath. Mr. H**aru is so approachable. As a solo traveler, I felt I had left a friend there. From my 4-day solo trip I am glad I went there on my last day.
I will come back there. 👍
Place was extremely convenient, next to Hikone station and walking distance from almost all of Hikone's attractions (Castle, food street etc.) To enjoy Lake Biwa, you can get a rental cycle for free, you just need to check with the concierge 😄 Other than that, the residents of Hikone were really friendly, even at non-touristy restaurants and izakayas. I had a great stay.
Pure Japanese-style hot spring hotel. There are not many Chinese here. Almost all Japanese come here to travel. The hotel has a little brother from Taiwan who speaks Chinese very well. The ultimate Japanese service is experienced here. The 4G used this time Internet card, unable to contact the hotel, we had to find Ctrip's customer service to help contact the hotel. At first I was very embarrassed. I didn't expect Ctrip to do such a good job in a foreign hotel. In a foreign country, at the JR station entrance, I saw the hotel staff to pick up the car, and I was in a great mood!
The hotel is located by the lake. When you enjoy breakfast, you can enjoy the lake view while eating breakfast. There are not many types of breakfast, but the quality of the food is good, the size of the room is small, the hotel is located close to different attractions, 10 minutes convenient! Staff is kind!
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8.4/10
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AAnonymous UserIt was a great stay at this ryokan! The hotel is able to arrange a car to fetch you from the JR station. You can call them using a dedicated phone at the station which is used to contact the different ryokans. The car arrived in 10mins or so. The ride to the ryokan was also less than 10mins. The hotel also fetched us to the station on the last day of our stay.
The ryokan itself is homely and cozy. We were greeted by an english speaking staff who introduced us to the amenities of the ryokan. There was also a nice welcome tea and matcha chocolate. Our bags were brought to our room as well during this time.
The room is spacious and cozy. The hotel prepared 2 welcome biscuits in the room which was a nice personal touch. The room has a nice living room and a great view of Lake Biwa. Recommend to catch the sunrise over the lake! There are 2 normal beds as well as futon beds (need to set up yourself). Both are comfortable. The hotel also prepared pretty yukata for both female and male guests which you can wear during the stay. There are 4 different designs for ladies, and one design for the guys. You can request for different size if the one in the room doesn’t fit you. There is also a full length mirror and a mini dressing area at the side of the living room. It was fun dressing up in the yukata!
The toilet, basin, shower and hot tub areas are all separate. The toilet is a little small, but the basin and mirror area is very spacious. The shower area is quite small as well and the shower head is rather low so you need to hold the shower head if you wish to wash up while standing. There is a small stool given for you to sit down though. The hot tub area is semi-outdoor and you can see Lake Biwa. But it is quite small (only good for one person). It was too cold so we didn’t use the hot tub.
Instead, we booked the private onsen for 50mins. The private onsen has a private toilet and dressing area which is equipped with hairdryer, body lotion etc. There is a water dispenser as well if you need to hydrate yourself. The onsen area has a washing area, and the hot tub area is spacious for 2 person. There are privacy screens around the onsen area but there is a small gap to let in cold air for ventilation. Wish there is a good view from the private onsen but it was still enjoyable!
Dinner and breakfast was Kaiseki style, and the meals were one of the highlights for my husband and I. We really enjoyed the courses which are clean tasting yet wholesome, fresh and flavourful. It was such a sumptuous treat!
The ryokan also has a souvenir shop if you wish to buy anything back.
Overall, my husband and I really enjoyed the stay here and we agreed this was one of the main highlights of our 12 days trip in Japan. Highly recommend!
GGuest UserThis is my second time at Biwako Ryokusuitei. My husband and I first stayed there in 2022 and we were so impressed with the service that we brought our family there again in 2024. We really enjoyed the convenience of bathing in the onsen in our room and the dinner and breakfast was as superb as we remembered it.
Special mention goes to the kind driver who sent us to Sakamoto Cable Car when we checked out. He went out of his way to bring us to the train station to check whether there were any empty lockers available for our hand luggages and tried his best to communicate with us in English to recommend places to go and restaurants to try. His kindness and joviality stayed with us until we returned to Singapore and is something that we still talk about today.
Thank you to everyone at the Ryokan for making it a memorable trip for my family and I!
WW ChungThIs was a really bad experience staying in this hotel. We check-in around 9pm at night and discovered that the hotel has arranged a damaged room (refer pics) for us at the moment before bed time . One door of the wooden cabinet was lost but leaving the door hinges on the side of the cabinet. We decided not to request to change the room, despite we felt this is not being respected as a hotel guest.
We complained the issues to the front desk and the customer service officer explained that it is not a broken/ damage cabinet door but this was their intention to remove the door.
This seems an excuse since if this was the intention to remove the door why only one door was remove rather than both. The door hinges was still attached which means the door could be reinstalled one day.
KKyoto GodIt was very clean and well-cleaned. The living environment around the station is convenient, with a medium-sized supermarket, two Seven-Elevens, and a Starbucks right next door. You can do your laundry, and toothbrushes and towels are also provided.
Kyoto is a 10-minute subway ride away. It felt more convenient than many accommodations in Kyoto city. Otsu is full of nature and has a calm atmosphere.
I recommend it so much that I don't want to let too many people know about it (lol). The staff were all very kind, and it was fun to have the restaurant help me check in. I'm very grateful!
Very clean and well-maintained. The area around the station is super convenient—there’s a mid-sized supermarket and two 7-Elevens right next door, plus a Starbucks. Laundry is available, and they provide toothbrushes and plenty of towels.
It only takes 10 minutes by subway to reach Kyoto, and honestly, it felt even more convenient than many places inside Kyoto. Otsu has a peaceful, nature-filled atmosphere that’s quite refreshing.
Honestly, I almost don’t want to share this gem—worried the price might go up! Big thanks to the kind staff. Fun detail: even the restaurant team helped with check-
GGuest UserThe receptionist noticed the slight bleeding on my finger, voluntarily offered bandaid and disinfect solution, very helpful.
The shuttle service between the hotel and the train station is very useful. Wish I had known about it before we arrived.
SSebastianCorreaThe location of the hotel is fantastic, right in front of the lake with breathtaking views. The room was spacious and the water pressure in the shower was excellent. The hotel is very bike-friendly and the staff were incredibly helpful. I would highly recommend this place for a short stay.
The Japanese breakfast was good, but it was a little on the boring side. It could benefit from a bit more variety to make it more interesting.
GGuest UserPlace was extremely convenient, next to Hikone station and walking distance from almost all of Hikone's attractions (Castle, food street etc.) To enjoy Lake Biwa, you can get a rental cycle for free, you just need to check with the concierge 😄 Other than that, the residents of Hikone were really friendly, even at non-touristy restaurants and izakayas. I had a great stay.
AAries26This was not the best capsule room I booked. But this guesthouse has their own kitchen so you can cook and barbecue and washing machine. Good view from the lake.It also have a hot bath. Mr. H**aru is so approachable. As a solo traveler, I felt I had left a friend there. From my 4-day solo trip I am glad I went there on my last day.
I will come back there. 👍
JJulia HuiThe experience was great. Staff are friendly and nice. Breakfast and dinner provided are sumptuous. They provide shuttle bus services connecting to various JR stations so no need take taxi at all.
AAnonymous UserI stayed here again this year, just like last year. While the room was a little dated, it was kept clean and not unpleasant. (Although there was a slight odor...)
The bath was spacious and there was a washing area, so I was able to take my time soaking.
The refrigerator was stocked with tea (apparently local tea), mineral water, and one Ritz per night, which was a nice touch.
The breakfast was delicious, featuring local ingredients.
I would definitely stay here again if I had the opportunity.
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