Everything is clean. The view is perfect.
The room is quiet. The shower has good water pressure. The wifi is working perfectly. Free shower gel,shampoo, conditioner toothbrush /toothpaste. Very nice infinity pool at the rooftop whit a stunning view. Thr rooftop bar has a stunning view. The spa area has a small sauna for max 2 people (just for man) the ladies have a steambath, a whirlpool whit see view, gym, yoga/ dance room whit mirrors
- there was no wardrobe
We recently stayed at Galle Face Hotel, Colombo with my family. Overall, the hotel experience was good, especially the location and service. However, the rooms feel overly traditional and colonial, which does not fully meet modern-day requirements. The heavy wooden furniture and old-fashioned, posh décor may appeal to older patrons who appreciate classic heritage styles, but it may not suit travelers looking for a more contemporary stay. The electrical points and facilities are also quite outdated and not convenient for today’s laptop- and gadget-dependent travelers. I would suggest that the hotel consider modernizing some rooms and amenities, while still preserving a few heritage-style rooms for guests who prefer the traditional experiences.
Our family of three checked into the hotel during the first week of May 2025. Unfortunately, our overall experience was underwhelming. Room service was disappointing, our order was incorrect, and we chose not to send it back as we assumed it would take a long time to receive the correct one. It also took three separate calls just to receive the room service menu.
Additionally, we were charged for ice despite having an active room service food bill, which felt unreasonable. When we inquired about evening entertainment (Friday eve), the front desk assured us a live band would be performing, but this never happened.
It appeared the resort seems to operate with minimal staff, which may explain the drop in service quality. On a positive note, we were warmly welcomed by a great host at check-in, and the barman at the pool bar made excellent cocktails and provided friendly service. Hopefully, this could be just a rare slip-up.
We initially booked for one day, but loved the hotel so much that we extended our stay. Everything was excellent – from the reception and check-in to the pool, beach access, and breakfast. Breakfast had a good variety and was served quickly. There are even squirrels hopping around the hotel! The pool is warm and convenient. There are sun loungers around the pool, and the sun shines directly overhead, perfect for tanning. Beautiful sunsets, and a beach nearby with loungers you can use if you order from the cafe, where you can relax and swim. It's close to the airport, making it ideal for a rest before departure or after arrival. The sea in Negombo was the warmest we experienced during our 3-week stay in Sri Lanka.
Avoid: Misleading Room Categories & Poor Service
I booked two ”Superior King Rooms,” but upon arrival, the hotel claimed this category doesn't exist and forced me into basic ”Deluxe” rooms. They continue to advertise these non-existent categories online.
As a family with elderly members and children, we were also assigned rooms at opposite ends of the floor, despite our request for proximity. Management was dismissive and blamed the booking platform rather than taking responsibility for their own inventory.
Be aware: What you book is not what you will get. I expected 5-star service but received a downgrade and zero accountability. Save your money and look elsewhere.
It's pretty decent. The pool is actually quite small. Breakfast was good. Good value for money. Fine for an overnight stay. It's quite convenient to the National Museum and the popular influencer stores. However, those influencer stores are just so-so. They look nice, but there isn't much to buy.
Always a pleasure to stay at Taj Samudra. Great service and a fantastic Breakfast Buffet. Some of the pricing e.g Fresh Orange juice in the Lobby cafe was extortionate, maybe an oversight
a really awesome experience at this newly opened hotel opposite to the airport,exceptional and helpful staff,airport drop provided at usd 5,nice and clean rooms
The room was great, but it's the rainy season now, so it's very humid. Being so close to the sea made it even more so. The service was impeccable, though I was surprised to see people making the staff serve them at the self-service breakfast. It's like they thought spending money made them royalty, so I tipped the staff who served me. Lying on my balcony looking at the sea was such a pleasure. The TV in the room had everything I wanted to watch, which was amazing. With some music on, just watching the sea and zoning out was pure bliss.
The hotel was fantastic. Breakfast and dinner were included, with dinner service running until 11 PM. The variety of dishes was extensive, and the food tasted superb. The service was also excellent. I really loved this hotel.
Very Good
95 reviews
8.9/10
Price from
AU$148
per night
Check Availability
See All Hotels With Bars in Western Province
Travelers Reviews of Western Province Hotels
See all
8.4/10
Very Good
GGuest UserGreat hotel, except for location. A little too far from city and markets, but a great tuk-tuk ride was exciting.
Staff friendly and helpful.
The Fishery Grill and Bar has sensational food. Good prices.
Bed was super comfy.
Groundsman was super good showed us a cool out of the way place to sit and watch the ocean. He also bought us each a coconut to drink.
AAnonymous UserRoom: The room is fully equipped and spacious, with an open view. The bathroom has a separate wet and dry area. Plus, there's room service available, so you can still get food even if you arrive late.
Facilities: There's a stunning 'heavenly' pool, and a chain coffee shop conveniently located next to the hotel.
Service: The front desk staff are friendly and polite.
MMichael_SeyExcellent stay. Highly recommended
I had a very pleasant stay at Cinnamon Lakeside Colombo. The service throughout the hotel was fantastic and the staff genuinely go out of their way to help.
The breakfast was a highlight. There is a very big variety and great choice of options, which made mornings enjoyable and convenient.
At one point the phone in our room stopped working. I went to reception to inform them and they immediately sent a technician. The issue was fixed in under 10 minutes, which shows how efficient and responsive the team is.
Room service was also very accommodating. I was travelling alone with my daughter and the staff made extra effort to make everything easy and comfortable for us.
Overall a great experience. I would definitely recommend this hotel and would happily stay here again.
GGuest UserI chose this hotel for its sea view, and it's just a few hundred meters' walk to the beach. In the evening, after watching the sunset, we went to a nearby shopping mall for dinner. The front desk staff were very friendly and helped us book a taxi through the Uber platform.
GGuest UserI had a truly beautiful and memorable experience staying at this hotel. From the very first moment, you sense its special atmosphere—a place with history, character, and its own unique atmosphere. The ocean view is simply incredible, one of those that stays in your memory for a long time. The sound of the waves, the sunsets, and the overall sense of space and air create a feeling of relaxation and fulfillment.
The hotel grounds are pleasant and have everything you need for a comfortable stay. I'd especially like to highlight the location—it's truly exceptional and one of its main advantages.
At the same time, there's a feeling that the hotel lacks some consistency in its service and attention to detail. In places, it feels like this space has much greater potential than it currently has. This doesn't completely ruin the experience, but it does create a slight contrast between the atmosphere and the level of service.
Overall, this is a place with a beautiful soul, strong energy, and a unique location. With a more attentive and refined approach to service, it could be truly outstanding.
RRajaratnam ChitranganAmazing location and friendly staff and clean rooms. Will be a added bonus if we can have Jaffna food Available all day from lunch time till midnight. Great experianca. Well done
GGuest UserThe room was great, but it's the rainy season now, so it's very humid. Being so close to the sea made it even more so. The service was impeccable, though I was surprised to see people making the staff serve them at the self-service breakfast. It's like they thought spending money made them royalty, so I tipped the staff who served me. Lying on my balcony looking at the sea was such a pleasure. The TV in the room had everything I wanted to watch, which was amazing. With some music on, just watching the sea and zoning out was pure bliss.
IIan LagacLocation is great, just beside One Galle Face Mall. Plenty of restaurants and cafes around. Beautiful sunset views (from the bar, pool, restaurant, lobby) and Galle Face opposite the road. Rooms are gorgeous and spacious.
Checked in Dec 30-Jan 2 peak season. Hotel was fully booked. Waited in the lobby for my room to be ready upon check-in. Front desk said they will find me to let me know. Waited for more than an hour before I asked them again and told me that my room has been ready.
Ordered some room service which took more than an hour to be delivered. Granted they told me that it may take about 50 minutes because it was peak hours. Upon delivery they told me it was comped because of the long wait.
Pool, restaurant, and bar staff are all great. Very personable and accommodating.
Loved the sky pool on the 31st floor. No bar but not as crowded as the main pool.
Breakfast was great. A lot of choices. Asian selection is great. Pastries not so much, some didn’t seem fresh. Heard from some staff that it gets super busy from around 9 but didn’t experience any long wait. Plenty of tables to accommodate people.
Overall a great experience and will definitely stay here again if I’m in Colombo.
AAdrian_H.Very lovely stay at cinnamon red.
Check in: I arrived pretty early - luggage storage and early check in once rooms were available no problem. Very friendly.
Room: very clean and nice, great view
Room service: extremely friendly, even asked me on the floor if everything was fine.
Location: perfect. Walking distance to all sights (if you are used to a bit of walking)
Gym: amazing. Super well equipped
Pool and bar: great view from the rooftop. Nice staff
Will choose this hotel again for my stay before flying out
MMario MeierEverything is clean. The view is perfect.
The room is quiet. The shower has good water pressure. The wifi is working perfectly. Free shower gel,shampoo, conditioner toothbrush /toothpaste. Very nice infinity pool at the rooftop whit a stunning view. Thr rooftop bar has a stunning view. The spa area has a small sauna for max 2 people (just for man) the ladies have a steambath, a whirlpool whit see view, gym, yoga/ dance room whit mirrors
- there was no wardrobe
What promotions are available for hotels with Bar in Western Province?
Trip.com provides various promotions and discounts for users all year round. You can check the promotions page to see what promotions are available on Trip.com.