This was our second stay at the hotel, and the experience was just okay. The kids’ pool and city view were nice, but the service was poor. We had a frightening experience when we were stuck in the lift for 25–30 minutes. The lift seems old and not well maintained. I hope the hotel takes this seriously and ensures guest safety so others do not face the same situation. We also requested a small anniversary gesture—a heart towel design on the bed—a week before check-in, but it was not arranged due to a lack of staff. This was disappointing, as the request was made well in advance.
Very old building, old facilities.. but overall still a good stay
1. The escalator was too old, it took at least 1min to get the door opened.. please upgrade a better lift
2. We stayed in Fushcia building, big room, with living room, dining area, a queen size bed, a dressing area, spacious bathroom, a bathtub - cost for RM290/night on a weekend. I feel is worthy. Given shampoo, shower gel, lotion, muji toothbrush and colgate toothpaste, shower cap, vanity kit and sanitary bag. Also, in the cupboard, there is laundry bag and slippers. Only the heater will automatically stop working after sometimes when we shower. Overall worth a 3/5 for me.
3. Talking about the activities, limited. No shows, no fun, no vibes. Suggest to revamp and reopen to attract more local tourists. Current situation is, most locals come for one day trip and foreign tourists only will choose to stay here. Without fun activities, there will not be much reputation built
I understand that this is the largest hotel in Kuantan and it is imposing. They decorated enthusiastically for Christmas. The rooms are large enough with clean linens and a firm mattress. The location is great since it's across the road from the largest mall. The coffee lounge was satisfactory. The main problem area was that almost no one spoke basic English well enough to understand simple requests. They try and mean well but only a few could understand what I wanted. This was very frustrating. We stayed in this hotel three years ago as well, and there was not this problem at that time. Also, the safe in our room did not work.
The Chateau is a family friendly resort, it is also a great place for events like weddings or celebration.
When you arrive to the chateau, it feels as if you were in a fairy tale, castle in the woods. The condition and maintenance of the chateau is awesome, very cozy yet grand at the same time. The staff are very friendly and welcoming to their guests, providing top notch service. There are many different locations to explore and activities to do around the facilities, which make the stay a very eye opening and entertaining one. The room was beautiful, interior design to perfection, very comfy and clean, definitely had a good rest. The food provided at the chateau, one mouth watering meal, it definitely satisfied our taste buds.
Overall the experience at this hotel was fantastic, one that I would recommend to many. I would definitely come back again in the future.
Stayed at Club King room facing the sea, beautiful view. Check in was fast and was warmly welcome by reception staff. Enjoyed the club lounge high tea & dinner, special thanks to Hana and her intern for a remarkable service. Recommended resort for healing and even had the opportunity to shoot some faunas. Tasty & varieties of foods served during breakfast.
The island's scenery is breathtaking, especially in the evenings as the sun sets. The combination of the boardwalk, the water, the clouds, and the seagulls is truly captivating. You can also snorkel and kayak on the island, or simply relax on a cushion by the beach, gazing at the clear blue water, listening to the crashing waves, and minding your own business. It's a relaxing and comfortable experience.
The rooms are decorated in a wood-style style. Ours even had a small pool, a patio, and a small loft. Everything was well-equipped. Knowing we were Chinese tourists, they even switched the Netflix program on the TV to Chinese—a thoughtful touch. The hotel also offers a turndown service with scented candles and a small note on a leaf, making you feel instantly at home. Regarding food, there's a Malaysian restaurant and an Italian restaurant on the island (the hotel owner is Italian, married to a Malaysian woman, and built a hotel here). Breakfast is served at the hotel's buffet, offering both a buffet and à la carte options. The bread, various toasts, muffins, and yogurt are all delicious. I recommend ordering the ones with peanut butter. We only ate at the Italian restaurant once, which was average. The rest of our stay was at the Malaysian restaurant. The chef is a master at making rich, spicy, sour, and fried dishes, and he's very humorous. The smoothies are also very authentic, and I especially recommend the green apple juice, which is a refreshing summer treat. There's also a small bar during happy hour that sells grilled food and fresh seafood. We didn't know about it and missed it, but we ended up ordering a burger, which was amazing! The gravy was juicy, and while the bread was a little dry, it outweighed the problem. Even the roasted potatoes on the side were delicious! Finally, the hotel service here is impeccable. The staff greets you with a smile and immediately seeks to assist you with any needs. In short, it feels like home, and thinking of them brings a sense of security.
Transportation was a bit of a hassle. We landed at Kuala Lumpur Airport, chartered a car to Mersing for a ferry, and spent a few hours exploring Malacca along the way. We departed from the airport's Outlet at around 2:00 PM, arrived in Malacca around 4:00 or 5:00 PM, and departed for Mersing at 7:00 PM, arriving around 11:00 PM. We slept in a homestay in Mersing. The next day, we took the 11:30 PM ferry to Tioman Island, and then another ten-minute ride on the hotel's boat to the hotel. It was a hassle, but on our last day, the hotel dropped us off at the Tioman Island jetty for the ferry. Seeing them say goodbye to us, I couldn't help but think I'd return one day. Besides the scenery, it was their simplicity, sincerity, and thoughtfulness that made this hotel feel like home. It truly was ”home, sweet home.”
We stay for 3 night n booked 2 room. We stay in tower 7.
+ plus
One of the room is corner room, spacious n got balcony. Other middle room without balcony.
They got heated pool.
- minus
The drainage need more maintenance. The amonia smell in corner room very heavy. Clean up repereadly but only half hour n the smell is back again. We have come out with temporary solutions to close the drainase with wet towel after every use to prevent the smell.
Service need to be improve. One day when we came back late we cant open middle room due to door lock is faulty. When the building staff came n they still cant open it. They ask us to go to lobby to ask for new key by ourself with is located in diff tower. Although in the end also not working. Because the problem with door lock n not the key.
One of the room got bed bug. Other room is OK.
Location is strategic. Room is spacious, equipped with bath tub, balcony, tv has so many channels. Delicious buffet breakfast and lunch spread. Love the scent in this hotel. Will rebook this hotel once I am back in Kuantan.
The location quite strategic, 5-10minutes driving from first world genting. How ever, for my stay, i think the water heater got problem. I shower with very cold water day and night even i’m not switch off the water heater suis. Another thing is our airconditioner remote bettry was finish. We cannot control the temperature that time. Overall the room was nice view and comfort.
Talk about going down memory lane, I believe it's been almost 30 years since i first stayed here. Everything seems the same as i remembered. Brings back a whole lot of memories.
I just miss the arcade boxes they used to have back in the day. Me & my brothers played the heck out of Street Fighter, inserting coin after coin till the very last penny.
Very Good
342 reviews
8.8/10
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9.0/10
Great
Ssaree3Amma make this one short,
The place is nice, staff were amazing, food could be alot better i mean depedns its almost all Asian.
For all coming to visit, this place is more like a romantic trip than a family vacay.
The beach is very bad TBH its all rocky, no beach front that you can actually lay on and enjoy the dash o'water
The closest lets say snorkelling requires a package purchase or if you know a sea taxi, as relying on this beach's marine life its sad, dead coral everywhere.
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
GGuest UserAlthough the hotel is a bit old, it offers great value for money. The beach is beautiful, the environment is relaxing, and everything is clean and well maintained. I truly enjoyed my stay here and will definitely come back again!”
蚯蚯蚓妹The water dispenser was broken and completely unusable. However, I preferred the room facilities here compared to a 'first world' experience. The price was reasonable, and they provided slippers and toothbrushes. The room was cleaned daily. I would still highly recommend it.
GGuest UserI understand that this is the largest hotel in Kuantan and it is imposing. They decorated enthusiastically for Christmas. The rooms are large enough with clean linens and a firm mattress. The location is great since it's across the road from the largest mall. The coffee lounge was satisfactory. The main problem area was that almost no one spoke basic English well enough to understand simple requests. They try and mean well but only a few could understand what I wanted. This was very frustrating. We stayed in this hotel three years ago as well, and there was not this problem at that time. Also, the safe in our room did not work.
GGuest Userhad a pleasant stay overall, but the pool could definitely be improved. When we arrived, the staff were still in the middle of cleaning the pool. Even after they were done, the water was still a bit cloudy and didn’t look fully clean. Hopefully the hotel can maintain the pool better because everything else about the stay was good
GGuest UserThis hotel is a good choice for families visiting Genting Highlands. The room was spacious, clean, and comfortable, providing enough space for both adults and children. The family-friendly layout made the stay convenient and relaxing.
The hotel offers useful facilities such as a swimming pool and reliable Wi-Fi, which were enjoyable for children and practical for parents. The surrounding area is peaceful with pleasant mountain views, making it suitable for families who prefer a quieter environment.
Although the hotel is slightly far from the main Genting attractions and requires transportation, the overall experience was positive. The hotel provides good comfort, cleanliness, and value, making it a suitable option for a family stay.
MMiaSurayaLocation is strategic. Room is spacious, equipped with bath tub, balcony, tv has so many channels. Delicious buffet breakfast and lunch spread. Love the scent in this hotel. Will rebook this hotel once I am back in Kuantan.
TTom ShantiAbsolutely love this hotel. Its located at the heart of the national park! Park center is also located within the resort, all the nature walks are literally a stone throw away. If you were to stay elsewhere, you have to cross the river.
Breakfast and dinner were amazing!
The jungle walk, late berkoh boat ride and night boat ride are absolutely must!
Boat rides seat 4pax, so if you are in a party of 4 will be the best else you would have to find others to share or pay for the whole boat.
River ferry to the village is just Rm1 each way. 1min ride and a avaliable readily, we didn't had to wait at all.
In my opinion this is the beat place to stay in.
MMarina YoshiWe had a lovely one-night stay at Swiss-Garden Beach Resort on a last-minute, impromptu trip with my husband and our two kids. Even though it was short, it was exactly what we needed—a quick reset by the beach.
The resort is spacious, family-friendly, and very relaxing. The kids enjoyed the open areas and beach vibes, while we appreciated the calm atmosphere and comfortable room. The staff were friendly and accommodating despite our last-minute booking, which made the experience even better.
Overall, it was a simple but meaningful getaway. Definitely a great option for families looking for a short escape without too much planning.
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