We check in very late. Thank you fire the receptionist!
The hotel is at the top of the mountain,so you will hv a very good view in the morning! Honestly, I like their breakfast, a lots of variety! Will come back again. Reminder, if u can't accept old furniture, u might want to consider, for us is ok and the room is so spacious
1. We loves this hotel so much.
2. We stayed here every time we come to Kuantan.
3. Why? Because they have spacious room. We always choose 2 single bed because their single bed is very comfortable even for two people.
4. Their pool is fun for kids. They have few types of pool and plus kid’s pool area that is fun!
5. Next to this hotel there’s plenty of seafood choices. Just go to one of them and have celup tepung during the day and go crazy with the ikan bakar for dinner.
The stay was amazing! The personalised service and incredible staff made us feel welcome. The room and view were absolutely stunning—100% amazing. The breakfast was delicious, though at RM100+ per adult, it lacked variety especially for meat options. The meal service however was impeccable. The only minor downside was the security staff at the property entrance who came across quite unwelcoming, contrasting sharply with the otherwise warm hospitality.
We want to thank especially Mark for the amazing hospitality! He was friendly, warm and completed our stay. The Chateau is 100% highly recommended for short stay and we'll be back soon :)
Was staying for the event. On business trip. Room is clean and size is acceptable. Location is strategic! Breakfast spread was good too. Quite variety. Will bring my family here for trip again.
The room is okay, not too big but not crampy. The sad thing is the room window is not giving us any good value to see for the price we have paid. But the mattress is comfy. There is small round stain on the blanket but we don’t wanna be so fussy thus we just let it go. The air-condition functioning well. The room isn’t sound proof as we can clearly hear other people’s coughing from the other room. Foods variety were okay but the taste were not really there. Some were too salty.
The big plus point for hyatt is only the beach.
Very accessible and good walk over from the Skycasino part~ I loved the range of TV channels as well altho the room was a bit further down to the other side and I have sprained my ankle. But other than this personal reason, the stay was great and I loved the hotel vibes etc. Good short stay! Will stay here again the next time I am here :)
Really good experience with Grand Darul Makmur.
My request entertained in a flash.
The front desk offer to help me seeing me struggling carry my luggage and other bag.
Kudos to the male staff who stand from his desk and come towards to help me.
Room and bed spacious for me, my baby and my husband. Will come again!
The location is good, about 15 minutes to Genting. The hotel cleanliness could be improved, but the room is quite spacious. They are currently giving out E-vouchers as well. The hotel is convenient, and there is a shuttle bus service available with additional charges.
Stunning views, excellent service and good food.
Had a lovely stays as my friend arrange a surprise birthday for me during dinner, very good massage ( i took excellent massage package) plus had a chance to saw milky way just in front of the hotel’s restaurant..! I just Love everything💜💜
The only thing that can improve is the flamming tower seafood that i ordered 1 day in advance. Booked for 7pm, it came around 7.40pm and cold already. I expect to eat the deep fry seafood panas2
From start to finish, my stay at Resort World Genting- Crockfords was nothing short of outstanding. This is one of those rare hotels where every detail is thoughtfully curated to deliver a world-class experience.
Upon arrival, I was greeted with warm hospitality and efficient check-in. The lobby itself was stunning — elegant, modern, and inviting. The service throughout my stay was impeccable — the staff were professional, attentive, and always one step ahead of my needs without being intrusive.
My room was spacious, beautifully designed, and immaculately clean. The bed was incredibly comfortable, the linens luxurious, and the in-room amenities top-tier — from the high-end toiletries to the smart lighting and entertainment system. I also had a breathtaking view that made every morning and evening extra special.
Resort World Genting- Crockfords speaks of thoughtful planning and genuine care. The round-the-clock service ensured I was comfortable no matter the time of day. It’s a hotel that not only meets expectations but exceeds them — especially when it comes to looking after guests late into the night.
The only slight issue was the car park validation as we were checking out. The mgt took more than 40 minutes to validate the free parking. As we waited, I thought the staff could offer some drinks but they did not. Overall, still a very good experience staying at Crockfords.
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AAnonymous UserStunning views, excellent service and good food.
Had a lovely stays as my friend arrange a surprise birthday for me during dinner, very good massage ( i took excellent massage package) plus had a chance to saw milky way just in front of the hotel’s restaurant..! I just Love everything💜💜
The only thing that can improve is the flamming tower seafood that i ordered 1 day in advance. Booked for 7pm, it came around 7.40pm and cold already. I expect to eat the deep fry seafood panas2
AAlly YongFrom start to finish, my stay at Resort World Genting- Crockfords was nothing short of outstanding. This is one of those rare hotels where every detail is thoughtfully curated to deliver a world-class experience.
Upon arrival, I was greeted with warm hospitality and efficient check-in. The lobby itself was stunning — elegant, modern, and inviting. The service throughout my stay was impeccable — the staff were professional, attentive, and always one step ahead of my needs without being intrusive.
My room was spacious, beautifully designed, and immaculately clean. The bed was incredibly comfortable, the linens luxurious, and the in-room amenities top-tier — from the high-end toiletries to the smart lighting and entertainment system. I also had a breathtaking view that made every morning and evening extra special.
Resort World Genting- Crockfords speaks of thoughtful planning and genuine care. The round-the-clock service ensured I was comfortable no matter the time of day. It’s a hotel that not only meets expectations but exceeds them — especially when it comes to looking after guests late into the night.
The only slight issue was the car park validation as we were checking out. The mgt took more than 40 minutes to validate the free parking. As we waited, I thought the staff could offer some drinks but they did not. Overall, still a very good experience staying at Crockfords.
CCatherine SeatThe room got rat, the kids fall sleep so we dint ask to change room but come to catch the rat.
Thanks the team come to help us catch the rat. Even the room is sanitised but rat still there.
From the play pool to the beach very far, walking distance need 5min. So we prefer play at the pool as close at 6.45pm sharp.
Restaurant outside is nearer to the beach and easy to clean up also, so we continue beach play after dinner.
Overall the kids like the pool.
GGuest UserVery accessible and good walk over from the Skycasino part~ I loved the range of TV channels as well altho the room was a bit further down to the other side and I have sprained my ankle. But other than this personal reason, the stay was great and I loved the hotel vibes etc. Good short stay! Will stay here again the next time I am here :)
RRachel LauWas staying for the event. On business trip. Room is clean and size is acceptable. Location is strategic! Breakfast spread was good too. Quite variety. Will bring my family here for trip again.
BBeeshman BahiradanBerjaya Tioman Resort exceeded every expectation — a true island gem that combines natural beauty, comfort, and warm Malaysian hospitality. From the moment we arrived, we were greeted with friendly smiles and a refreshing drink, instantly setting the tone for a memorable stay.
What really stood out was the impeccable service. Every staff member was courteous, attentive, and genuinely eager to help. Whether it was arranging snorkeling excursions, jungle treks, or just offering local insights, the team made us feel valued and well cared for.
If you’re looking for a peaceful getaway that still offers adventure, comfort, and incredible scenery, Berjaya Tioman Resort is the place to be.
AAnonymous UserJust came back from Adena Beach Resort – beautiful location with a peaceful beachfront and clean surroundings. The room was spacious and comfortable, and the staff were friendly. A great place to relax and recharge. Could use a bit of improvement during check in and amenities, but overall, a lovely stay. Would recommend!
SSyakirah KhaiReally good experience with Grand Darul Makmur.
My request entertained in a flash.
The front desk offer to help me seeing me struggling carry my luggage and other bag.
Kudos to the male staff who stand from his desk and come towards to help me.
Room and bed spacious for me, my baby and my husband. Will come again!
TTraveller354Beautiful resort that really makes you feel like you are in the middle of nowhere. The grounds are well maintained and really pretty, the huts are a bit plain, but have what you need.
The rooms do get really warm which I feel could be solved by blocking off the high roof. This would make it easier to clean and make the room a bit smaller for the small air con unit to cool down.
We also had a double hut that connected to another one with a thin door which didn’t lock. Great for families travelling together, but as we did not know the people staying in the other hut, we would have liked the option to lock the door.
The walls are also really thin so we sometimes heard a bit more than what we wanted to hear.
Some of the activities are incredible!
Highly recommend the night jungle walk. The guides are really knowledgeable and managed to spot tiny (and sometimes not so tiny) creepy crawlers for us to see.
The day jungle walk was fun and not too hard. “Easy” jungle hiking.
The boat trip to Lata Berkoh was a waste of time. The boat trip itself is fine, but you get out to look at a big tree, then again at a “fish sanctuary” which is really just a few empty buildings and a guy selling fish food in recycled bottles. You then feed the fish in the river. Finally, the swimming spot is just a different part of the dirty river, with conflicting signs which state it is both safe and unsafe to swim.
The night boat tour was ok. The guides really try to find things for you to see, but it really depends on which animals are out and about.
So all in all, good experience, but recommend looking outside the resort for things to do during the day, we mainly just sat around until the next activity we had booked as it was too hot to do anything and many of the trails were too long to do in between min 3-5km.
Also: note you cannot get to the resort by car! You need to leave it in the parking and take a boat (1RM per passenger) to get to the resort. Not bad, just not something we knew and it took us a while to figure it out in the dark.
Food was ok
AAnonymous UserNo problem throughout the whole stay. But a bit slow on queueing for breakfast. Has facilities like pickle ball but need to pay. Has gym and swimming pool and is free of charge. Why can’t all sport activities free for hotel guest?
Able to direct access to beach is a plus point to choose this hotel.
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