Everything was perfect, from the smiling front desk staff to the restaurant team. A big thank you to the hotel manager for such impeccable service.
The location is ideal, close to the metro with plenty of shops nearby. The rooms are clean, spacious, and well-equipped.
The breakfast is excellent, with a huge variety of sweet and savory options.
Thank you for everything; I will definitely return to this hotel without hesitation.
The hotel staff were incredibly welcoming every day, and the breakfast team always greeted us with a friendly smile. Besides the standard breakfast items, they also offered several egg dishes, which was a nice touch. Our room was super comfortable, and the bed was so plush we just melted into sleep. We also had turn-down service every day, complete with two chocolates! We'd informed them beforehand that we were celebrating our anniversary, and the hotel surprised us with a complimentary bottle of sparkling wine – such a thoughtful gesture! You won't regret choosing this hotel if you're visiting Porto.
Nice and convenient small hotel. Quite simple but confortable room and very good bed and pillows; good internet and very good shower and separate WC and washing basin. 10 minutes walk to the airport . Highly recommended. Thank you
Although the reception staff was impeccable in exchanging a room with a bathtub, as requested at the time of booking, it only had small towels - the large bath towels were missing. Bathtub faucet leaking heavily, with water spraying everywhere. At 9am, construction work was underway in a hotel room on the same floor, and it seemed like they were in the same room, such was the noise. One observation: the receptionist wanted to know how it went, so I mentioned what had happened, and in response I received: ”It will be better next time...!”
I would have loved to have given this place 5/5 stars for everything but as soon as we arrived, the noise from outside was very loud, upon bringing it to the attention of the staff, they said they ”fixed the door” as it was a very large patio door but the sound was still as if we were camping outside. I managed to live with this but the rooms television was also boy possible to connect any outside devices and the Netflix just wouldn't launch which we were told it is what it is with the TV. The thing that annoyed me the most was the fact that you have to pay to use the swimming pool that they so elegantly advertise in their photos. As an extremely regular traveller, this was an absolute first for me and really didn't make any sense to me. Otherwise the place was clean, and looked very nice. Parking was 20 euros per night which was actually more expensive than hiring the car but I guess they charge for location.
Although the hotel is not located in the heart of the city centre, but it is not far either on foot or taxi, with good value for money.
The room is spacious and very clean with welcoming and leaving notes, adding the warmth to the stay.
The staff are friendly and helpful with first-timer's questions.
The roof-top bar is rather small and strangely located, as I have to come down to the reception and go back up the other lift.
All in all, it has been and amazing stay in the lovely town.
Good location.
Good spread of food for breakfast.
Reception staff are courteous.
Room is dated. Air-con cannot be adjusted to warm.
Bathroom exhaust not working resulting in the dampness through. Showering in bathtub resulted in water splashing on floor as the shower partition is not effective. The hairdryer needs to be replaced as the auto shutoff comes on too quickly. The inner bottom of bathroom door has rotted.
Time to renovate and refresh the room and bathroom if you wish to command a “Premium Hotel” status.
The hotel is beautiful, given that it was a monastery/cluster and was restored by keeping the trace of granite, and decorated the interior with wood. It is also located on a high floor with a beautiful landscape, from which you can see the whole city of Villa do Conde, Nau Quinhentista and the Ave River.
The service of high quality, always with staff available to help us or clarify any issue, they have upgraded the room and were always sticking us.
The very varied breakfast, with very good quality food, in a very wonderful room.
Whenever we made a suggestion or request, it was immediately answered.
The hotel looks quite new, and the room lighting is very trendy; you can adjust many colors yourself. There are many supermarkets nearby, which is great for shopping. I stayed here for three days and was very satisfied! 100 points.
Great
155 reviews
9.0/10
Price from
HK$866
per night
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9.2/10
Great
GGuest UserThe location is fantastic, right by the river. Breakfast was good and the bar is open in the evenings. My only concern was the bathroom. The sink was leaking the entire time I was there and they didn’t fix it. Also, in the mixed dormitory rooms the bathroom is also mixed so if you’re not comfortable with this I suggest booking another type of room
SSoheil MalekiI would have loved to have given this place 5/5 stars for everything but as soon as we arrived, the noise from outside was very loud, upon bringing it to the attention of the staff, they said they ”fixed the door” as it was a very large patio door but the sound was still as if we were camping outside. I managed to live with this but the rooms television was also boy possible to connect any outside devices and the Netflix just wouldn't launch which we were told it is what it is with the TV. The thing that annoyed me the most was the fact that you have to pay to use the swimming pool that they so elegantly advertise in their photos. As an extremely regular traveller, this was an absolute first for me and really didn't make any sense to me. Otherwise the place was clean, and looked very nice. Parking was 20 euros per night which was actually more expensive than hiring the car but I guess they charge for location.
MMar4MorAn amazing hotel! I was so impressed with the decor and the cleanliness and above all... the staff! They were pleasant, accomodating and even gave us an upgrade which was just incredible! I want to especially thank the following wonderful staff members who made our 1 night stay so special... they should be commended for their HIGH CUSTOMER ORIENTED persona! Very rare to find these days. The people I would like to thank are: Debouc, Fernando, Andre and Joao! Absolutely wonder human beings who treat customers with respect and dignity! I fould this hotel along with another one in Cascais to be TOP NOTCH when it came to hospitality! I would MOST DEFINITELY recommend this hotel to everyone I know. I pray these folks are recognized for their outstanding customer relations and hospitality! Impeccable to say the least! They deserve a raise!
Thank you to you all! Maria and Reinaldo Morais
GGuest UserThis was not the first time I've been at this hotel. It's a nice place to spend a few nights. The breakfast food is good in terms of variety and the staff is nice and helpful. The spa is always a pleasant place for you to relax. However, the buttons of the jets don't work properly, specially the ones that are only accessible when you are in the pool, which can be frustrating if you like to use them and won't be able to. This time, the sauna was out of work, as well, but they were fixing it. They didn't really seem worried about fixing the jets' buttons, though... When I was at the hotel last year, they weren't already working properly, but now I couldn't even get them to work. The ones that would work, wouldn't be active for a long time after you pressed on them. In other Spas, they usually work for a few minutes when you turn them on. In this one, they would only be active for about 20/30 seconds at a time. The room I stayed in, had a different display. You would go through a corridor with the bathroom at the front and on the left you had the sleeping area. I liked it because it would conceal the noises coming from the outside a bit better. All rooms have a balcony, but something that feels that is always missing are a couple of chairs and a table. The balcony becomes useless without them! I couldn't open the bathroom door well (not even in 90 degrees in relation to the entrance) because it would bump on the bidet. Also, the shower and glass covering the bathtub seemed to be at the wrong wall because it was inevitable to wet the entire toilet when you showered. The corners were a bit dusty and the bathroom bin hasn't been changed from the previous guest. I think the cleanliness can be improved.
GGuest UserWe had a lovely stay at this hotel. Location was the best thing about it. Right in the centre walking distance to most places we wanted to visit. We were lucky enough to be able to view the Christmas lights switch on and fireworks that were positioned just outside the hotel on the first night. The rooms were clean and spacious, and the spa was a nice option to have on a morning. we wanted to relax. All staff we encountered were very welcoming!
GGuest UserOverall very satisfied. The room is fully equipped and clean. The washbasin is very unique, and the wet and dry bathrooms are separated. From the hotel lobby, you can walk directly to the food court next door. Next to it is the bus station, and the taxi station is a five-minute walk away. It takes at least half an hour to walk to the attractions, so it is recommended to take a taxi.
SSasha v KitaeReview: A Fantastic Stay at Caleway Hotel
Rating: ⭐⭐⭐⭐⭐
I recently spent one night in a Suite at the Caleway Hotel, and it was a truly wonderful experience. From the moment I arrived, the atmosphere was welcoming and the quality of the accommodations was top-notch.
Highlights of the Stay
• The Room: The Suite was exceptional—spacious, beautifully designed, and very comfortable. Everything was in pristine condition.
• The Service: The staff here are incredible. One gentleman in particular was extremely friendly and went out of his way to be helpful throughout my stay.
• Breakfast: The breakfast was high quality with a great selection of fresh items. It was the perfect way to start the morning.
Exceptional Problem Solving
The only minor challenge I encountered was with parking. However, the service team handled it brilliantly. The staff member on duty did his absolute best to resolve the situation quickly and efficiently. I really appreciated the extra effort and the genuine care he showed in making sure I was taken care of.
Overall Verdict:
Despite the small parking hiccup, the outstanding service and beautiful rooms make this a top choice in Gaia. I highly recommend the Caleway Hotel to anyone visiting the area!
GGuest UserOur family reserved 3 rooms and arrived on a very early flight . Jose was kind enough to get 1 of our rooms ready within an hour so we could at least wash up, rest for a bit, and refresh before going out for the day. He continued to take care of us throughout our stay with anything we needed, while being extremely kind and personal. He is an excellent representative of the quality and care the hotel offers. We also liked the ambiance of the hotel. It was nicely lit and decorated in a fun, eclectic, and relaxing fashion. Our room rate included the breakfast which was an amazing spread with much variety, highly recommend. Location was central, easy walking distance everywhere. Small disappoin**ent was lack of gym. I know we walk around alot but it would’ve nice to have the option as my husband and son like to exercise quite a bit. In addition, the TV lounge room which can be nice for teenagers/kids to use while waiting for our rooms to be ready was rather plain in terms of interior design, just gray concrete walls, as opposed to the interesting and colorful designs of the rest of the hotel. This is just an observation, I would definitely recommend this hotel and would come back again.
GGuest UserWe booked a junior suite and asked to be put on a high floor. However, we got assigned the ground floor room facing the inner courtyard, making the room quite dark. And the lighting inside the room did not help either since most of the lights were directed light. We have asked for a change of room but was told its not available. The room is on the ground floor close to the lobby and the restaurant. When we asked to change the room, I have expressed my concern that it would be noisy and the front desk agent assured me that it would not be the case. Then on New Year's Eve, they have a party in the restaurant with very loud music. And the sound obviously leaked into our room, and the party lasted till the small hours.
The selection of food items at breakfast is quite limited. Its really quite mediocre compared with other hotels in this category. The only saving grace for this hotel is its location.
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