It was a somewhat unsatisfactory stay. At night, a strong sewer smell came up from the bathroom, which was very uncomfortable. There were also several small maintenance issues throughout the room. For example, the wardrobe hinge was detached, the toilet paper holder wasn’t properly fixed and kept hanging down, the soap holder in the shower wasn’t secure so anything placed on it would fall, and the towel rack was loose, causing the towels to slip off constantly.
The hair dryer was broken, so I requested a repair in the morning, but it still wasn’t fixed by the evening. They said it would be repaired the next day, but I declined and asked for a replacement instead. However, the replacement hair dryer was the type that should be mounted on a wall bracket, and because the bracket wasn’t fixed in place, I had to lift the entire unit, including the mount, while drying my hair. This was very inconvenient.
absolutely gorgeous hotel with superb location and service.
Also recommend to add up breakfast buffet. I'd really enjoyed entire my stay and will recommend to my friends definitely.
The hotel is probably one of the best in Porto. Unfortunately the online experience had not been pleasant. I realised that I booked a non cancellation stay in advance prior to my trip. When my trip was changed and my Porto is extended from 3 nights to 5 nights. I asked both the agent (Trip/Expedia) and Iater through the hotel for modification of the dates. They refused after several tries. In the end, we decided to forgo one night due to change in air ticket and stayed for the duration of our stay. The remaining nights at Porto. We decided to defer to another hotel. If the hospitality service can be better we would have stay there throughout. This is unfortunate coming from highly recognised hotel here.
The hotel is in a good location, very close to the ancient city. Of course, it takes some energy to walk back because it is uphill.
The room is relatively large, with a reasonable layout, separate bathroom, novel decoration and elegant style.
The breakfast is very thoughtful and delicious. I hope I can stay here again next time.
Although the hotel is not located in the heart of the city centre, but it is not far either on foot or taxi, with good value for money.
The room is spacious and very clean with welcoming and leaving notes, adding the warmth to the stay.
The staff are friendly and helpful with first-timer's questions.
The roof-top bar is rather small and strangely located, as I have to come down to the reception and go back up the other lift.
All in all, it has been and amazing stay in the lovely town.
I loved my stay! The room was spacious, clean, equipped with Nuxe hair/body wash & hair conditioner, and even a balcony! I was only there for a night but I would have loved to stay longer! I highly recommend this hotel to everyone. There were even 2x complimentary fruit drinks & glass bottled mineral water in the mini bar. Fantastic!
Great
51 reviews
9.3/10
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9.2/10
Great
AAissataReally nice hostel located in really the central part of Porto. Really easy to go everywhere from there. Just be aware that it’s on the bottom of everything so you’ll have to climb to go everywhere if not by cab. The room was really nice and had their own bathroom and shower. Would go again if I ever do a solo trip there
NNanfuliangyetingzhangerMy first night in a hotel in Europe. It was noisy, the transportation was more convenient, and the room was smaller. It was similar to a Japanese hotel.
AAnonymous UserAmazing hotel located away from the centre but near the Metro.
Beautiful decor and furnishings. Rooms were luxurious, and well equipped.
The staff at reception were super helpful and courteous.
One of the advantages is that the hotel provide a free airport shuttle. Mine was in a Tesla X with white leather seats. Just email your flight details to the hotel prior to arrival.
Although away from the centre I preferred the location as it had more local restaurants nearby. Try the Francesinha Cafe which is a 5 minute walk away
The nearest Metro is Marques which is a 5 minute walk.
Would definitely return.
GGuest UserThis was not the first time I've been at this hotel. It's a nice place to spend a few nights. The breakfast food is good in terms of variety and the staff is nice and helpful. The spa is always a pleasant place for you to relax. However, the buttons of the jets don't work properly, specially the ones that are only accessible when you are in the pool, which can be frustrating if you like to use them and won't be able to. This time, the sauna was out of work, as well, but they were fixing it. They didn't really seem worried about fixing the jets' buttons, though... When I was at the hotel last year, they weren't already working properly, but now I couldn't even get them to work. The ones that would work, wouldn't be active for a long time after you pressed on them. In other Spas, they usually work for a few minutes when you turn them on. In this one, they would only be active for about 20/30 seconds at a time. The room I stayed in, had a different display. You would go through a corridor with the bathroom at the front and on the left you had the sleeping area. I liked it because it would conceal the noises coming from the outside a bit better. All rooms have a balcony, but something that feels that is always missing are a couple of chairs and a table. The balcony becomes useless without them! I couldn't open the bathroom door well (not even in 90 degrees in relation to the entrance) because it would bump on the bidet. Also, the shower and glass covering the bathtub seemed to be at the wrong wall because it was inevitable to wet the entire toilet when you showered. The corners were a bit dusty and the bathroom bin hasn't been changed from the previous guest. I think the cleanliness can be improved.
GGuest Userthe hotel is very close to the train station and other sightseeing places. There's a big construction site right in front of the hotel which makes it a bit inconvenient to walk around. The hotel offered us a room which faced the courtyard, so we didn't experience any construction noise. The room was very clean and the beds are comfortable. overall it is positive experience with the hotel
GGuest UserWonderful hotel, great location, very friendly staff! There is also a grand piano in the lobby, a Yamaha, with great sound! Anyone can freely play this wonderful instrument!
GGuest UserOur family reserved 3 rooms and arrived on a very early flight . Jose was kind enough to get 1 of our rooms ready within an hour so we could at least wash up, rest for a bit, and refresh before going out for the day. He continued to take care of us throughout our stay with anything we needed, while being extremely kind and personal. He is an excellent representative of the quality and care the hotel offers. We also liked the ambiance of the hotel. It was nicely lit and decorated in a fun, eclectic, and relaxing fashion. Our room rate included the breakfast which was an amazing spread with much variety, highly recommend. Location was central, easy walking distance everywhere. Small disappoin**ent was lack of gym. I know we walk around alot but it would’ve nice to have the option as my husband and son like to exercise quite a bit. In addition, the TV lounge room which can be nice for teenagers/kids to use while waiting for our rooms to be ready was rather plain in terms of interior design, just gray concrete walls, as opposed to the interesting and colorful designs of the rest of the hotel. This is just an observation, I would definitely recommend this hotel and would come back again.
CCiptaningrumWe booked a junior suite and asked to be put on a high floor. However, we got assigned the ground floor room facing the inner courtyard, making the room quite dark. And the lighting inside the room did not help either since most of the lights were directed light. We have asked for a change of room but was told its not available. The room is on the ground floor close to the lobby and the restaurant. When we asked to change the room, I have expressed my concern that it would be noisy and the front desk agent assured me that it would not be the case. Then on New Year's Eve, they have a party in the restaurant with very loud music. And the sound obviously leaked into our room, and the party lasted till the small hours.
The selection of food items at breakfast is quite limited. Its really quite mediocre compared with other hotels in this category. The only saving grace for this hotel is its location.
GGuest UserA decent hotel but was disappointed that on arrival I paid an additional 30 Euros for a room with a balcony, its a pity I was informed that they expected it to rain for the whole duration of my stay, I unfortunately couldnt use the balcony at any point due to it being wet all he time, what a waste of money!!!!!
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