The checkin was frustrating, we had to wait in line and couldn’t check in because I couldn’t find my license which was no fault of theirs however once we found it we got back in line to check in and was told that the room was not ready so we walk out of line and received a text that the room was ready so we had to go and wait in line agaiin. We requested ground floor close to elevator because of issues. We realize that requests are not guaranteed but 4th floor way down the hall? This was our third stay with no previous issues We will not return to this hotel.
Hotel near Downtown Indianapolis,Indianapolis100% of visitors choose this area
GGuest User2021.01.14
The jw is suppose to be better than the courtyard which is right next to it but i prefer the courtyard mariott other than the Jw way better but nothing went wrong during our trip thanks for the stay!!
Very friendly and helpful staff. They gave us complimentary toothpaste, toothbrushes and even mouthwash. Refrigerator in room. Fantastic breakfast with eggs, sausage, potatoes, French toast, waffles, yogurt, fruit, cereals, juices, coffee, teas. Very clean facilities and nice quiet room for good nights’ sleep.
The hotel was great, great location, very clean. Today when we woke up to shower there was no hot water and then the water barely trickled out so we had to leave with no shower. We’ve stayed there before with no issues. Sounds like they had problems Saturday and though the issue was resolved.
Hotel near Downtown Indianapolis,Indianapolis100% of visitors choose this area
王王2019.05.23
The surrounding environment is very good and several attractions are within walking distance. Health is worse. I stayed for two nights. On the second day, in addition to finishing the bed, I changed the towel and the others were not cleaned. The garbage on the ground was still there the day before. There is a white pillowcase on the coffee table. Some dirty. It is estimated that the cleaning staff wiped the coffee table with a pillow towel. In addition, the coffee table was not wiped, and the milk stains of the previous day were still there. The drain of the bathtub pulls a bunch of hair. Health needs to be improved!
Hotel is nice and quiet, as well as well positioned near campus.
Very Good
106 reviews
8.5/10
Price from
VND 3,480,072
per night
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8.6/10
Very Good
GGuest UserThe checkin was frustrating, we had to wait in line and couldn’t check in because I couldn’t find my license which was no fault of theirs however once we found it we got back in line to check in and was told that the room was not ready so we walk out of line and received a text that the room was ready so we had to go and wait in line agaiin. We requested ground floor close to elevator because of issues. We realize that requests are not guaranteed but 4th floor way down the hall? This was our third stay with no previous issues We will not return to this hotel.
GGuest UserFree cookie no.
Smile and greeted no.
Shuttle to ****** no.
Refrigerator in room no.
Walls paper thin.
Don’t list amenities if you don’t have them.
This was a nice place 10 years ago.
Location is excellent.
AAnonymousDogHotel Nashville is a peculiar place. These units obviously used to be apartment buildings. There's nothing really wrong with that, and it gives you what amounts to a condo or cabin for the price of a regular room. Ours had a full kitchen with full sized appliances including a dishwasher, two full baths, a main bedroom and a queen size Murphy bed in the living room. Enjoy a regular thermostat for just your unit and a balcony with two small chairs. There's an indoor pool I didn't even entertain using in the four days we stayed...mostly turned off by the already heavy use. There's an on-site bar that took over the kitchen which is why there isn't breakfast on-site anymore. Staff are wonderful, but the office closes about 8pm. So, it's best to get there before then else you may have to get the bar owner to let you in (yes, really). There seems to be a number of long term residents here. There is one marked parking location for each unit, and more in the lower lot that aren't marked. Location is pretty great, but don't underestimate the effort of walking up the many, many stairs to the motel coming off the *****. You are right downtown, but that elevation still makes it a considerable walk to get to shopping and restaurants. Overall, it's a pleasant if not upscale environment for a stay in beautiful little Nashville, IN.
GGuest UserWhen we arrived we were greeted and provided with water. We had two rooms booked and was told if we wanted to be close, we would need to wait for a room to be cleaned. We opted to wait. We continued to wait and then had to get checked in to make it to the concert we had tickets for. So we all went into one of the booked rooms to get ready as the room was not ready for us. I found this not the best customer service as we had booked the rooms in the same reservation so they were aware that two rooms were needed and should have been ready for this at the noted check-in time of 4pm. At 4:30 the second room was still not ready so was not utilized until after the concert (12:30 am).
GGuest UserWe enjoyed our stay. My grandson stated, “This is a nice hotel” as we entered the lobby. Crystal was an excellent and accommodating agent at the front desk. The room was clean and hallways were nice even though some were being refurbished.
PPorsche chiangAt 3 AM, there was a knock on my room door. I thought I was dreaming, but when I woke up, the knocking was still going on. Looking through the peephole, I saw two men, one Black and one White. They didn't look like hotel staff or anything like that.
I didn't open the door, and they left.
I was about to go back to sleep when there was another knock, and I even heard the doorknob being turned.
I opened the door, and it was the same two men again. I asked them what they wanted, and they said a few things I couldn't understand before leaving again.
I immediately reported this to Trip.com.
The hotel replied that the guest was looking for something.
What does the guest looking for something have to do with waking someone up in the middle of the night and disturbing their privacy?
Why is it said so casually?
Since the incident, I haven't received a single apology or positive response from the hotel.
KKseniia KoshevaiaWe stayed overnight at this hotel. When I arrived, there was a party in the lobby, and it was very noisy, but despite this, nothing could be heard in the room. The room was very spacious. It had the bare minimum for comfort, and usually, in such hotels, more is expected. The breakfast for $15 is not worth the money. In regular hotels, such breakfast is included in the room rate. I’m unlikely to be willing to return there again.
PPotatoChipWe arrived in the middle of the night and told us that the room was checked in by a stranger. Only two people can share a bed.
We were told that our room is checked in by strangers and it is 3am in the evening. We have to share a king bedroom.
No toothbrush/toothpaste before you have a request.
There is no follow-up solution.
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