đ **Beach Highlights**
1. **Fine, Clean Sand & Enhanced Privacy:** The hotel boasts a private beach situated on the southern stretch of Khem Beach, widely considered Phu Quoc's most beautiful. The sand is incredibly fine, powdery white, and wonderfully soft underfoot. It's meticulously cleaned every morning by staff (though occasional sea debris might wash ashore). Compared to the bustling northern beaches, this spot offers a much quieter and more private experience.
2. **Calm Waves & Family-Friendly:** The bay's southeastern side forms a natural barrier, keeping the waves gentle and making it perfect for kids to splash around and for beginner swimmers. Numerous family guests have commented that 'children can safely play in the shallow water without worrying about strong waves.' While sharing the same stretch of sand with the adjacent JW Marriott, the Emerald Bay section feels distinctly more peaceful and secluded.
3. **Abundant Complimentary Water Activities:** The hotel provides a variety of non-motorized water sports equipment like banana boats, kayaks, and paddleboards, all free for guests to use (on-site registration required). For families, there are also plenty of sand toys for children, giving parents a break. A notable highlight for some guests was 'paddling in a transparent kayak to see the little fish underwater â such a great value experience!'
4. **Stunning Sunrise & Sunset Views:** The resort offers breathtaking sunrise and sunset views. East-facing rooms provide spectacular ocean sunrises, as golden morning light bathes the emerald waters. For unforgettable sunsets, we highly recommend heading to the west side of the beach in the evening to witness the 'golden hour' â it's an incredibly photogenic scene.
đš **Hotel Facilities & Services Integrated with the Beach**
* **Seamless Pool-to-Beach Access:** The hotel's multiple tiered swimming pools, including a fun slide area for kids, are seamlessly integrated with the beach, just steps away. This allows guests to effortlessly alternate between a refreshing dip in the pool and a swim in the ocean.
* **Beach Bar & Convenient Services:** The pool bar offers signature cocktails, conveniently delivered right to your beach lounge chair. Additionally, complimentary towels and sunscreen are readily available.
* **Complimentary Local Attraction Tickets:** As a special bonus, summer stay packages often include complimentary tickets to the âKiss of the Seaâ sunset light show, located just a 10-minute drive from the hotel. This spectacular performance, featuring water screens, fireworks, and artistic installations, provides a magical conclusion to your beach day.
The Few Positives:
1. Stunning Sea View â The room offered a beautiful view of the ocean. Â
2. Efficient Airport Shuttle â The shuttle service was punctual and hassle-free. Â
3. Prime Location â Conveniently within walking distance of the night market. Â
4. Exceptional Poolside Staff â One staff member went above and beyond, quickly securing my personal belongings when heavy rain suddenly started. Â
Major Letdowns:
1. Poor Dining Experience â The BBQ buffet was underwhelming, with unappetizing presentation despite the fair price. Not worth it. Â
2. Disappointing Breakfast â Limited, low-quality options with bland flavors. Service was lacking: no staff guidance for seating, forcing guests to scramble for tables. Empty food trays were left unfilled for extended periods, leaving guests waiting.
3. Cold & Unwelcoming Service â From check-in to room service, the staff lacked warmth â far below the standard expected of a top-tier hotel. Â
4. Tiny, Uninspiring Pool â The swimming pool was disappointingly small. Â
5. Hygiene Concerns â The room was uncomfortably humid.
Hotels in Cua Duong,Phu Quoc Island2.1% of visitors choose this area
GGuest User2025.07.04
We spent 12 nights at the resort. All staff friendly and very helpful, most can improve with the English Language. Restaurants were used every day for dinner and all meals were very tasteful. Reception staff very helpful when we had to get to the private hospital for our 7 month daughter (thank you all!!!). Vinwaters (Vinpearl aquapark- awesome!). Hon Thom island a must too! Easy to organize a grab driver. Remember to withdraw cash at airport if no visa card. Kids club offering many activities (some at a cost).
Spa (Massage) awesome!!!Â
Was my birthday and got surprised with birthday cake and foot massage (with any spa treatment booked)!Â
Thank you for making our 12 day visit a momerable experience!! And to all staff, thank you!!!
The room is superb, clean and comfy. It's wonderful that you could enjoy the firework show at the balcony, especially during the rainy days. The welcome drinks tasted good and the staff at the front office are nice.
However, the facilities and workshop are limited, compared to other hotels. They have one workshop on every tue and sat. Sadly, we check in on Friday and leave in Sat morning. The weather was way too bad and keep raining cats and dogs on the day we stay with La Festa. Only sauna and gym were available for accessing...of course you can pay for a drink or swim under the rain and storm...and the worst thing is that, the restaurant for dinner and breakfast, swimming pool, gym and sauna were all in the opposite building...We got soaked in the rain...
Hotels in Duong To,Phu Quoc Island91.8% of visitors choose this area
BBenjamin David2025.08.04
Our stay at Pullman was very comfortable and enjoyable. Our room was clean and big enough for our family. During our 10 day stay we were never bored with the superb and diverse breakfast buffet. There were western and eastern style dishes prepared with quality ingredients. The restaurants, pool bar and room service foods were delicious though a bit expensive compared to local restaurants. The spa was professional and affordable. We ended up getting spa treatments twice! The pool was huge with different areas for children and adults including a small water park for the kids. Our children also enjoyed the indoor playground, especially the activities organized by their attentive staff.
The Pullman staff were all professional, attentive, and caring towards their guests. For our wedding anniversary, they greeted us with a delicious desert and personalized card in our room. We had a minor noise complaint regarding the restaurant upstairs. They solved the noise issue immediately and gifted us with a free bottle of wine. The spa staff was professional and attentive to our needs.
Pullman Resort is near the airport with free transportation back and forth. It is also near Sao Beach and Sunset Town, but far from other tourist spots in the north.
The only negative was trash found on the beach. While we were there the waves were rough and probably brought in the trash.
Did like the location, very convenient to go to safari and vinwonders. Some of the staff at the reception was a bit rude. Breakfast was good but The choices were a bit limited so it gets boring after few days. First 3 days the cleaning in the room was perfect but after that they started doing it just to get buy.
Overall liked the experience. Near by grand world is nice.
All of got to say is that the staff is very attentive to details especially the request made. The villa is super well kept. The breakfast spread was good better than most accommodation that we have stayed at. Everybody should try living here at least once.
If you are looking for top notch service, then I would recommend Sheraton. We recently had our family trip and stayed at sheraton. We really enjoyed it as they offered free shuttle buses to locations such as safari, grand world and airport. For kids, there's activities that keep them busy. We extremely enjoyed pizza making since the chef was extremely attentive and my kids had so much fun. The pizzas were also really good.
I had to praised their service as the workers there are extremely polite, attentive and responsive to our needs.
Breakfast selections constantly changed everyday so we really enjoyed the food there.
We also had dinner at daily social and the servers were so amazing and attentive. They were extremely polite and we really felt our needs were taken care of.
Although the hotel is a bit dated but we really enjoyed our stay there.
Would totally recommend to my friends and people that are looking for top notch service.
V good customer services, clean, comfortable room, great sea view, beach and pool. Complimentary shuttle bus services to and from airport đđ» Also great to have complimentary Safari tickets and shuttle bus services to different spots e.g VirWonder, WinWorld, Safari đđ»đ Highly recommended!
Hotels in Cua Duong,Phu Quoc Island2.1% of visitors choose this area
KKarima20252025.08.10
We had a wonderful stay with our kids! This place is perfect if you're looking for a peaceful getaway away from the city, surrounded by nature. The kids absolutely loved the foam party and water sports activities.
One small suggestion for the hotel: Adding a slide to the pool would make it even more fun for the little ones and the operator hardly answers the call as I think it is because they use the app more! Highly recommend! Overall it is 10/10
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8.9/10
Very Good
GGuest UserLocated in northern Phu Quoc Island, the hotel offers a convenient transfer service from its dedicated counter right outside the airport, utilizing comfortable executive vehicles. It's also very close to Grand World, with a 24-hour shuttle service available. Additionally, guests can easily access VinWonders and Safari via free public buses, and an airport bus service is also provided.
BBerniceThe Few Positives:
1. Stunning Sea View â The room offered a beautiful view of the ocean. Â
2. Efficient Airport Shuttle â The shuttle service was punctual and hassle-free. Â
3. Prime Location â Conveniently within walking distance of the night market. Â
4. Exceptional Poolside Staff â One staff member went above and beyond, quickly securing my personal belongings when heavy rain suddenly started. Â
Major Letdowns:
1. Poor Dining Experience â The BBQ buffet was underwhelming, with unappetizing presentation despite the fair price. Not worth it. Â
2. Disappointing Breakfast â Limited, low-quality options with bland flavors. Service was lacking: no staff guidance for seating, forcing guests to scramble for tables. Empty food trays were left unfilled for extended periods, leaving guests waiting.
3. Cold & Unwelcoming Service â From check-in to room service, the staff lacked warmth â far below the standard expected of a top-tier hotel. Â
4. Tiny, Uninspiring Pool â The swimming pool was disappointingly small. Â
5. Hygiene Concerns â The room was uncomfortably humid.
PPEI ZHEAll of got to say is that the staff is very attentive to details especially the request made. The villa is super well kept. The breakfast spread was good better than most accommodation that we have stayed at. Everybody should try living here at least once.
KKarima2025We had a wonderful stay with our kids! This place is perfect if you're looking for a peaceful getaway away from the city, surrounded by nature. The kids absolutely loved the foam party and water sports activities.
One small suggestion for the hotel: Adding a slide to the pool would make it even more fun for the little ones and the operator hardly answers the call as I think it is because they use the app more! Highly recommend! Overall it is 10/10
AA Fish Called WandererExceptional from the moment we arrived, the experience was flawless. The staff were incredibly attentiveânothing was ever too much trouble. Every detail had been carefully thought out, from the beautifully appointed room that had everything we could possibly need, to the thoughtful messages from Madame Vermont that added such a personal touch.
Little extras, like the charming pepper gift, made us feel truly valued. The hotel itself is stunning, with its elegant French colonial style, and the environment was wonderfully peaceful. The private beach, immaculate pool area, and lush gardens created a perfectly relaxing escape.
Dining at Pepper Restaurant was a highlightâthe food was absolutely fantastic and beautifully presented. This trip exceeded all expectations. We canât wait to return!
JJune Yoon YiEvery hotel has its advantages and disadvantages. Sometimes its disadvantages are its advantages, and sometimes its disadvantages are its disadvantages. Frequent visitors to this quiet hotel may be those who want to spend their quiet time together in a more relaxed and healthy space. In fact, the guests here are mostly couples, and it doesn't seem like there are many family travelers with children. Young or old couples without children seem to be the main customers, which for these couples looks like a more complete hotel. In contrast, the hotel near the amusement park in Phu Quoc has many family tourists with children. The hotel may actually be a boring place for children. However, it may be a great place for those who want to spend time quietly listening to the sounds of bugs in the woods, or for those who travel alone to enjoy loneliness and new friends. It is far from downtown, from amusement parks and from bus stops. But that's why there may be people who visit the resort. Rather than showing off its splendor, the resort has a solitary elegance.
WWongVivianIf you are looking for top notch service, then I would recommend Sheraton. We recently had our family trip and stayed at sheraton. We really enjoyed it as they offered free shuttle buses to locations such as safari, grand world and airport. For kids, there's activities that keep them busy. We extremely enjoyed pizza making since the chef was extremely attentive and my kids had so much fun. The pizzas were also really good.
I had to praised their service as the workers there are extremely polite, attentive and responsive to our needs.
Breakfast selections constantly changed everyday so we really enjoyed the food there.
We also had dinner at daily social and the servers were so amazing and attentive. They were extremely polite and we really felt our needs were taken care of.
Although the hotel is a bit dated but we really enjoyed our stay there.
Would totally recommend to my friends and people that are looking for top notch service.
CCaroline RoseBeautiful resort. Lovely staff and facilities, location on the beach is perfect. The room was wonderful!! Spa is great. Pool is lovely. Although kids splashing around the pool bar and jumping from the upper pool to the lower pool is annoying. Breakfast was great, the food for lunch and dinner could be improved slightly with more local dishes. The entertainment in the evening was nice for one night but it was the same man playing the same songs on the guitar every night. Maybe a local dance group or traditional music would be a good idea.
OOrez TsangThis was a celebration trip for us. We didn't mention since pre-arrival. We were being âWOWâ.
We got hotel message after reservation about transportation and we reserved two seat for hotel shuttle. However, it was rain and we didn't realise to go other entrance. We missed the transportation and took Grab. It was just a little incident and i reported the staff when we approached front desk and didn't want the staff keep waiting. It wasn't task failure.
As evening time, we got simple refresh and hotel tour. Then, we went out for dinner. The night view in the room was beautiful garden.
I liked the facilities of GYM and pool that was my first filter to seek this hotel. The Palm Kitchen staffs were good to make us and good morning for our vacation. The food items were also variety.
After the day trip to north area, we saw a cake for my wife's birthday. It was surprised. However, it was attracted ants coming. For this point, may use food cover to prevent. We didn't want to waste the amenities even we can't use. We took the photos and appreciated hotel's welcome and preparations. Then, called the call centre to clear the ants. The staff had prompt action. We received the message from hotel about âWOWâ serviceđ«°.
Upon departure, they tried to let us wait for their room check. They were not make me feel focus on minibar charges as i overheard âNothing leave in roomâ. Many travellers left âlost and foundâ as rush. This was a good service.
The location was good as close the airport, the peak and next to Versalles.
Thank you the team make me âHappy wife, happy lifeâ.
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