Posted on Aug 19, 2026|Accessible Twin Room
Guest UserI first booked an apartment on ***********, but when I checked in, I found it was completely uncleaned and uninhabitable. I couldn't reach the host, and customer service couldn't resolve the issue, so I quickly booked a hotel on Trip.com instead.
Upon checking into this hotel, I noticed the bathroom sink was very dirty. I reported it to the front desk, and they said there were no other rooms available, so the staff member brought a towel and wiped the sink clean. However, I later discovered the sink was clogged and wouldn't drain, making it unusable.
Trip.com's customer service is much better than Booking.com's; at least they are reachable and actively try to help resolve problems.
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Price per night from:£75
Posted on Jul 1, 2026
CarrieC422Enjoyed the stay. I came here with two friends and I stayed in a room by myself. Spacious and clean room even tho some touch up in the bathroom would be nice.
Very friendly staff from the moment we checked in till we checked out. Lovely spa facilities. Beautiful hotel. Safe area as we walked to the city centre and back at different times. Quiet but safe.
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Price per night from:£126
Posted on Jun 26, 2026
Summerwinter .KThe location was amazing and easy by walking in town, meet the hotel standards on cleanliness, service and location. staff is very friendly with smile especially on the breakfast time, they are really helpful.
However I have booked for 2 nights with the city view queen bed room, but It’s no city view at all.
Also, this room is on the upper ground floor and nearby the storage cleaning room is not the good idea for customer especially on the early morning time. The problem is the room always has a terrible noise all the time which make me terrible and can’t sleep well when I am being on the room. I have requested the room which away from elevators and good view before booking but not get anything at all.
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Price per night from:£74
Posted on Nov 24, 2025|1 Double Bed, Non-Smoking, Small Room
Richard JG FieldThis is a splendid Hotel and Spa set in the Somerset countryside near Winscombe. The Pool and Spa Facilities are very good indeed. There is a small sauna and a steam room that can comfortably allow 6 occupants.
The Gym facilities are excellent and extensive. The Pool looks great though I didn't swim on this occasion. All the staff speak good English.The Bar is very comfortable with plush sofas in the Lounge area. I didn't dine, but the Dining area is large and looks comfortable. The outside area gives a beautiful view of the landscape and Brent Knoll.
Nit Picks... Check in is strictly at 3pm and not before so there might be queues at that time. The corridors are confusing and first time guests might get lost. In the bathroom the Shower gel and Shampoo dispenser are in small bottles fixed to the wall by the shower and pressing once dispenses only a tiny amount. The service at the Spa was not quite right on the first night and very little was explained. It was better in the morning. My room was small, but very clean. The TV remote needed a very firm press to change channels of volume, but you get the hang of it eventually. I will stay again.
The room rate by Trip com was amazingly good and better than any other Online provider. Well done Trip com.
Below a picture of the landscape from the road below the hotel.
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Price per night from:£40
Posted on Aug 27, 2026|Family Room
TB FuWe stayed one night at Apex City of Bath Hotel. The location is excellent, and the night‑shift manager was quick to respond when we raised our complaint, however our overall experience was really poor because of repeated hygiene problems with the beds.
It was nearly 11 pm and we were ready for sleep, when we discovered mould‑like marks on the bed sheets in our original room. We contacted the duty manager straight away, and we were moved to a different room without delay.
Unfortunately, on arriving at the new room, we found hair left on the fresh bed sheets. We were exhausted and very late in the evening; otherwise we would have asked to check out entirely. A member of staff then came to replace the full set of bedding for us.
During the bedding change, further issues were uncovered: visible yellow stains on the mattress underneath, and yellow stains also on the duvet itself.
While the staff tried their best to resolve the situation at such a late hour, it is unacceptable for a 4‑star hotel to have multiple bedding‑related cleanliness failures across two separate rooms. We felt uncomfortable for the rest of our night. We hope the hotel will carry out a full review of its housekeeping standards and mattress / duvet condition.
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Price per night from:£89
Posted on Mar 18, 2026
Rosie Cawthorne
I love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.
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Price per night from:£123
Posted on Jul 27, 2025
Guest UserLocated on a hill top outside the Bath city, the hotel provides what we needed for one night's stay. The only shirtcoming is we had to drive into the city for dinner as we wanted something different from what the hotel restaurant provided. Apart from the location, we were happy with our stay.
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Price per night from:£118
Posted on Jul 31, 2025
Guest User
Competent hotel with comfortable bed and good shower. Nice bar, didn’t try the food.
Not happy to pay £10 for parking, but not knowing the town gave us little choice.
Location is generally not good because the town of Bridgewater is really pretty dire. Would not return for that reason.
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Price per night from:£59
Posted on Nov 19, 2024
Guest User
How should I put it? I hesitated for a long time between this hotel and another one and finally chose this one. The main reason was that I was attracted by the photos of the hotel room on Ctrip. There were big French windows through which you could see the garden and green land. But after checking in, I found that there were no French windows. I thought too much. I don't know why the deluxe suite I booked was arranged on the third floor. The window was relatively small, and there was a wall outside. I could hardly see what was outside the room... I was very disappointed. In addition, the room facilities were a bit old, the air conditioner kept making strange noises, which was very noisy. The bathroom was quite big but there was no heating. It was very cold after taking a shower, and the washbasin was also very simple... Anyway, it didn't match the price. The only thing I can praise is that his restaurant is not bad, and the dishes we ordered were all delicious.
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Price per night from:£368
Posted on Aug 7, 2026|Standard Twin Room
Guest UserThe location is absolutely perfect! You can park right outside the hotel on the street. It's incredibly close to the abbey, Roman Baths, the century-old bakery, and the train station – literally a 2-minute walk. You could say the attractions are right behind and diagonally across from the hotel.
The room decor is very British, charming, and cozy.
The service was excellent too. The front desk staff helped carry our luggage to the room and even chatted with us about his trip to Beijing many years ago, speaking a few Chinese greetings. The restaurant staff also kindly helped us get hot water for instant noodles. Everyone was very enthusiastic.
Breakfast was an à la carte English breakfast, complemented by a self-service area with drinks and bread. Bath truly deserves an extra day!
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Price per night from:£77