The person who invented the idea of paying almost 70% of my room rate to get a 4-hour early check in should be banned from the hotel industry!!
Very disappointing to have the room ready yet refusing to make life easier on customers... Apart from that the hotel is in a great location and room is small but adequate... Breakfast is average as u would expect
And apart from this early check in setback the staff was generally good but I don't think I will stay again cuz my flight arrives early most of the time and i don't like pointless waiting!!
I came to Yerevan with friends and was lucky enough to stay at this hotel. It's a 4-star hotel, very grand and high-quality, with complete facilities, including a gym. The location is extremely convenient, right next to Republic Square. The breakfast was also great. I loved it! 💕
The hotel is very conveniently located near the Republic Square, and is within walking distance to the Grand Staircase and the Opera House. There are many restaurants near the hotel, so it's great for eating and shopping. I stayed for three nights and the soundproofing was pretty good. I slept very comfortably, but there was no kettle, which was a bit of a pity.
The hotel has a great location near the republic square, the service is great, shops and stores are a walking distance. All city attraction are 10-15min from the hotel. The staff is great, i asked for a late checkout it was so easy, they were very welcoming.
I’ve never written a bad hotel review ever in my life, but unfortunately, here it goes. It’s a shame since other past reviews are very positive, but I need to be frank and honest about my experience and will be diving the ratings according to subcategories so that it is fair, since some aspects of the stay were great and some not so much.
Check in process: 2 stars
This is not the ‘typical’ hotel entrance where the lobby is on the ground floor. The floor in which you enter is 1/f. The floor of the hotel is 4/f, but this is clearly stated as a signage at the entrance (see photo attached).
Upon arrival, I went towards the hotel entrance . There, I stood in front of an operating system, where guests would need to enter the hotel using a key fob. Of course, I wouldn’t have this key fob at hand at check in. There are no clear instructions in any language above the operator stating how you should call the receptionist using the operator to open the door for you (refer to attached photo). Thankfully, a passerby was kind enough to help me call the receptionist and asked her to open the door for me. It is also better to have mobile data at hand so you can communicate with the staff via whatsapp text/call if you cannot enter, since I think this is the faster means of communicating with guests.
When I checked in, I explained my confusion to entering the building. I told the receptionist lady that I couldn’t enter since there are no instructions in any language above the operator. She then had the audacity to tell me that there ARE indeed instructions above the operator im English, and I should have followed it. Again, the photo I attached shows no such instructions, so I do not comprehend what she is talking about at all.
Upon departure, I voiced out these issues, and the more reasonable receptionists said that they usually send these check in details via email, though I had not received such email(s).
Noise level and disturbance: 2 stars
My room had really thin walls and you can easily hear people passing through in the hallway. I got to a room with a balcony and up until 2 am, I still continuously heard 2 women talking loudly non-stop in the room next to me. To attempt to put a halt to this, I called the receptionist using the calling button thrice in my room, since the initial receptionist lady who checked me in said they provided 24 hour service, and to my dismay, no one bothered answering me.
I had to personally take matters into my own hands and asked them to keep it down.
Room and amenities: 5 stars
In terms of amenities provided within the room and how it was renovated and all, it deserves 5 stars. It was clean and the amenities provided were plentiful for a short stay.
It's located in the city center, so it's easy to get to anywhere. The front desk staff were very helpful. The shower water pressure was sometimes weak, but the temperature was comfortable. There was no shampoo, only body soap.
Отличный новый отель с красивой территорией. Расположение не совсем в центре, но очень близко, минут 20 пешком до площади республики, также есть трансфер в центр . В номере есть все что нужно. Очень вкусные завтраки, много фруктов, орехи. Единственный минус по зачтракам, что каждый день все практически тоже самое.
on the 16th floor in a new building, next to one continuous construction site, the air conditioning is very bad and you can't even put your hand in there, the rooms are small, only good internet and a balcony! but there may be a lot of dust
Disadvantages: The price of the local hotel may be high. It is a very ordinary hotel. The room becomes smaller after adding a bed. There is no sofa as shown in the picture. It is difficult to open two suitcases.
Advantages: It is convenient to go out. The landmark is a few minutes away. There is a girl at the front desk who tries to communicate with you in simple Chinese she learned by herself. She is sincere and gentle. 90% of the high score of this hotel is because of her sincerity. Thank you.
Amazing
99 reviews
9.6/10
Price from
£51
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9.2/10
Great
EElizabethI’ve never written a bad hotel review ever in my life, but unfortunately, here it goes. It’s a shame since other past reviews are very positive, but I need to be frank and honest about my experience and will be diving the ratings according to subcategories so that it is fair, since some aspects of the stay were great and some not so much.
Check in process: 2 stars
This is not the ‘typical’ hotel entrance where the lobby is on the ground floor. The floor in which you enter is 1/f. The floor of the hotel is 4/f, but this is clearly stated as a signage at the entrance (see photo attached).
Upon arrival, I went towards the hotel entrance . There, I stood in front of an operating system, where guests would need to enter the hotel using a key fob. Of course, I wouldn’t have this key fob at hand at check in. There are no clear instructions in any language above the operator stating how you should call the receptionist using the operator to open the door for you (refer to attached photo). Thankfully, a passerby was kind enough to help me call the receptionist and asked her to open the door for me. It is also better to have mobile data at hand so you can communicate with the staff via whatsapp text/call if you cannot enter, since I think this is the faster means of communicating with guests.
When I checked in, I explained my confusion to entering the building. I told the receptionist lady that I couldn’t enter since there are no instructions in any language above the operator. She then had the audacity to tell me that there ARE indeed instructions above the operator im English, and I should have followed it. Again, the photo I attached shows no such instructions, so I do not comprehend what she is talking about at all.
Upon departure, I voiced out these issues, and the more reasonable receptionists said that they usually send these check in details via email, though I had not received such email(s).
Noise level and disturbance: 2 stars
My room had really thin walls and you can easily hear people passing through in the hallway. I got to a room with a balcony and up until 2 am, I still continuously heard 2 women talking loudly non-stop in the room next to me. To attempt to put a halt to this, I called the receptionist using the calling button thrice in my room, since the initial receptionist lady who checked me in said they provided 24 hour service, and to my dismay, no one bothered answering me.
I had to personally take matters into my own hands and asked them to keep it down.
Room and amenities: 5 stars
In terms of amenities provided within the room and how it was renovated and all, it deserves 5 stars. It was clean and the amenities provided were plentiful for a short stay.
Cchow fui ngoGreat location and good breakfast. However, there's only one lift, so expect some waiting. The hotel is undergoing renovations, which makes it a bit messy and dirty.Hopefully, it will look much better once the work is done.
I recently booked a private tour through hotel to visit Khor Virap, Noravank, Tatev Monastery and the Aerial tramway. While I appreciate the arrangement, I wanted to share some concerns about the experience.
The driver did not provide any information about the destinations and only drove us between locations. Additionally, he dud not wear seatbelt, which led to a police stop and issue a fine. This was quite unsetting for us. The trip was cost AMD 99000.00. The driver never offer or stop for lunch and break.
We hope the hotel will take this into consideration to ensure future guests have a safer and more comfortable experience.
IIrinaSibirI choose Alex Hotel to spend half-night and morning between flights. That was good choice because taxi delivered me to the hotel in about ten minutes ( it is a few kilometers before e the city), the hotel was easy to find, and I was met and checked in at 3 in the night. The place is quiet and the room was clean. Hot water in the bathroom. I would recommend a curtain for the shower, because it was impossible to take a shower, water splashing over the entire bathroom, literally. The breakfast included rice with chick peas, smth like vegetarian shawarma, salad of cabbage and carrot, two kinds of cookies, tea, and coffee. A cost of 3000 drams is a little bit too much, in my opinion. However, in the whole, the hotel is good for overnight between flights.
GGuest UserThe hotel is very conveniently located near the Republic Square, and is within walking distance to the Grand Staircase and the Opera House. There are many restaurants near the hotel, so it's great for eating and shopping. I stayed for three nights and the soundproofing was pretty good. I slept very comfortably, but there was no kettle, which was a bit of a pity.
OOlgaArrived at 3 am. They put me in a room where someone was sleeping 😀 . About 30 minutes later they gave me a room. Everything is clean. No extra smells. The guys at the reception during the day are adequate. I wrote everything in advance, it is unpleasant to wait so much at night (for this I took off 1 star). In the room there is a minibar, tea and coffee, a kettle. A robe. In my room for two there was 1 tiny shampoo, 1 tiny shower gel and soap, a toothbrush. A room for two! It was possible to put this for two at least. Total: it takes about 25 minutes to get there by taxi for 1600 money. The bus is 2 km from the hotel. It is not the center. In general, I liked the hotel, good attitude, clean, large rooms. I recommend it. There is also breakfast, I did not try it. Oh! There is a terrace on the 7th floor, a gym.
MM8568****Fortunately, I was upgraded to a suite. The front desk service is very enthusiastic and patient in answering questions. There is also a travel service, which allows one-day tours to many famous surrounding attractions. The price is very favorable, and they will surprise us by adding a few more attractions. All the service staff here are very enthusiastic and I will come again.
DDr.RoyIt's located in the city center, so it's easy to get to anywhere. The front desk staff were very helpful. The shower water pressure was sometimes weak, but the temperature was comfortable. There was no shampoo, only body soap.
OOMGitsJassyThis is my second review for this hotel, first one is that they send us to other hotel, but after returning here the next day almost everything was fine, room was super pretty, had a small balcony and a window, small kitchen even microwave, it was new and clean, shower was fine, staff was friendly, manager treated us with wine and fruits. Only minus was the poor breakfast that we were unable to digest first 2 days then didn't eat at all and that during one week stay they never changed our bedsheets...overall experience was good, thanks for your effort and please improve we will come again.
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