Grand Sya Hotel is located in Palu.
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.
At Grand Sya Hotel , enjoy a satisfying meal at the restaurant.
Free self parking is available onsite.
Make yourself at home in one of the 168 guestrooms. Complimentary wireless internet access is available to keep you connected.
"When I checked in, the person in front of me took a long time to sort out/find a solution. I waited quite a while, even though there were other staff members who should have been able to help me.
The hotel interior seems to be heavily inherited; these days, the TVs are still manual. The chairs in the room are already unusable."
GGuest UserWe stayed for two days at this hotel, and it's probably one of the best you can find in Luwuk.
While the hotel was clean, it felt a bit neglected in some areas. During our stay, it was full of children who were running and screaming in the hallways from 6 AM, which was quite annoying. Also, the pool was always packed with kids playing, making it not particularly appealing for a swim.
Breakfast was quite comprehensive and very good. However, on the second day, we went down a bit later, around 9 AM, and many of the options had already run out.
Overall, the service was friendly, but communication via WhatsApp left a lot to be desired; sometimes they didn't respond. In fact, I asked them for help organizing an excursion and never received a reply.
Regarding the spa, we booked a couple's massage, and the experience was quite disappointing. The woman who attended me kept stopping during the massage, and at first, I didn't understand why until I turned around and saw she was looking at her phone. I had to ask her to stop. Even after that, notifications kept sounding a couple of times, giving the impression they were checking social media or something similar. In fact, her phone even ended up resting between my feet. Very unprofessional, honestly.
RResiaIt is one of the newest hotel in Palu. It is a great concept but average execution. Hotel visions as like the boutique hotel in French. European Classic type. I have twin room type one night stay and deluxe queen the next day . The twin room felt full packed of furniture and make no space to move around. Towels and bed are new so it was nice. The shower however was not enjoyable. Water flow out was terrible with no door make water flood out of the shower box. Inside the shower box, only found a bottle of body wash (but no label) and no shampoo. Breakfast is average, open kitchen is a bit noisy. Sofa tables are rarely used because of table high position makes no sense when eating.
WWidya nur Adina safitriStaying at Aston Palu was quite comfortable. The room was clean, the bed was soft, and the air conditioning worked perfectly. The staff were friendly and helped with a quick check-in. The view from the room was decent, especially if you got a higher floor. Breakfast was alright, not a huge variety but the taste was good. The swimming pool was clean, although the area around it could get a bit crowded sometimes. The location is easily accessible. Overall, it was a good stay.
GGuest Usernew hotel and looks fresh. my booking including breakfast but instead of a full meal breakfast , it was delivered to room with limited choices such as Nasi Goreng or Bubur. the reason given was low occupancy so the full serving kitchen was closed. I would suggest the booking system gives the option of with or without breakfast so at least I can manage my expectation.
wifi connection was very slow.
smart tv is not working when I logged in to my netflix account.
GGuest UserDisappointed with the cleanliness of the hotel, recently found a cockroach in the room. Please pay more attention to the cleanliness of the room. And today the breakfast service was also disappointing because the restaurant staff did not allow take away food even though the breakfast quota was for 2 people and only one was used. Please pay more attention to the breakfast service for customers who are staying. Thank you.
RRonald RamakersVery helpful people who will be eager to help you with local transportation to the waterfall, beach and other destinations in Sulawesi.
Coffee, thea, sugar and water cooker free available in the room.
Beautiful panoramic location of lake Poso.
Good Asian breakfast with rice, noodles, meat, fish, vegetables, tofu, fruit and even white bread with jam.
VViajeroslowcosterosWe booked this hotel for 1 night and finished happy with the room and service. The next morning we also got a taxi to go to the city center because we did not get any grab or gojek.
The room is large and air-conditioned, good price quality.
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