Posted on Jun 7, 2026
Anonymous UserI rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan.
I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range.
Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium.
However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available.
At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters.
What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH.
When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation.
Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change.
This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated.
After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment.
My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range.
If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking.
For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning.
The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.
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Price per night from:£66
Posted on Jun 18, 2026
Anonymous UserConsidering the park and hotel have been open for 30 years, I found the facilities and cleanliness to be very well-maintained. The park layout is excellent, offering a peaceful atmosphere with spacious, beautiful European-style streets that feel authentic rather than artificial. There are small activities throughout the day, which adds to the experience.
Dining and Park Amenities
While restaurant options within the park are somewhat limited, the prices are quite reasonable. Since we visited in June, the park wasn’t too crowded, so we didn't have to wait in lines for any attractions. The park is well-equipped with convenient amenities, including self-service laundry, a Lawson convenience store, a drugstore, car rental services, and even a pet hotel.
Pro-Tip: Download the App
I highly recommend downloading the official Huis Ten Bosch app. It provides helpful walking navigation around the park and a convenient schedule to keep track of various activities and events.
Hotel Amsterdam Experience
We stayed at Hotel Amsterdam, and I highly recommend staying at one of the park’s official hotels. The rooms are spacious, and a unique touch is the built-in water purifier, so there is no need to buy bottled water or head to the hotel lobby to refill. Additionally, you do not need to pay for a second-day park ticket, as the hotel provides them at check-in. Note that parking is 2,500 JPY per day, but staying at the park hotel allows you to offset this cost.
Tips for Families and Extras
Height Requirements: Be aware that many attractions require children to be at least 90cm or 100cm tall. This isn't clearly stated on the official website, though there is an indoor facility suitable for infants.
Transportation: There is a shuttle bus, but it runs every 20–30 minutes.
Onsen: There is a public bath (800 JPY/person) or a private family bath (2,700 JPY/hour, requires reservation).
Activities: Some additional facilities, like the tricycle rentals, require an extra fee (3,000 JPY/hour).
Overall, this was a fantastic experience. I highly recommend it for those looking for a relaxing and well-planned getaway!
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Price per night from:£118
Posted on Feb 21, 2026|Standard Twin Room
FlightSeekerThe hotel is decent for a one night stay. Though I would describe the interiors of the room as pretty retro and dated in the 90s. The hotel staff are very warm and friendly, and the room is clean. It’s acceptable for a short stay. The hotel is only a stone throw away from Huis Ten Bosch’s entrance where you need to get your tickets. And you can return to the hotel via the back gate. There’s a Lawson near Huis Ten Bosch’s entrance as well. I would say it’s probably a 3 minutes walk. Carpark is available directly in front of the hotel, with charges at 1000¥ per night. There’re carpark wardens to guide you. Would return for a fuss free stay if I were to visit Huis Ten Bosch again.
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Price per night from:£53
Posted on Oct 10, 2025
_M1355235****
It's located on a pretty steep hill, and there isn't much commercial activity around. You'll need to take a bus to get into the city center. There's a bus stop right outside the hotel, conveniently named after the hotel itself. Make sure you get off at that stop; getting off even one or two stops earlier will mean a steep climb.
It's not far from the summit of Mount Inasa, and there's a direct bus. If you miss the bus after enjoying the night view, a taxi back to the hotel is only about a 5-minute ride and reasonably priced.
The hotel's own free rooftop observation deck is absolutely amazing, and enjoying a drink and the night view in the lounge is also very pleasant.
There's a shuttle bus service from the hotel to Nagasaki Station.
There's also a hot spring (onsen).
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Price per night from:£60
Posted on Sep 19, 2026|Corner Twin Room
HOONG KINCandeo Hotels Nagasaki Shinchi Chinatown is very conveniently located, with many sightseeing attractions within easy reach. The breakfast is good, well organised, and efficiently managed. I was particularly impressed by the breakfast counter staff, who were very attentive, efficient, and professional. The reception service was also friendly, helpful, and well managed. Overall, it was a comfortable and convenient stay with good service throughout.
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Price per night from:£53
Posted on Aug 30, 2026|Single Room
MarwanMVery good location. Also have self check in machine and luggage lockers so actually no need to interact with anyone.
But i have to say the room itself is extremely extremely old. Bathroom smells very bad, no matter what, ventilation is weak. Just look at the pictures. Also why such a tiny pillow, its a baby pillow, the AC is also not good, cant make it swing or anything, or a timer since its a cheap centralized one. The coldest it gets is 20 C° and the vent is full of dust. The Tap in the sink is one of those old ones. Also laundry room is very old machines, that you cant even choose a temperature or program, it says detergent is automatically added, but the way the clothes smelled after i doubt that. dryer is weak and they dont have them attached to the ventilation, so they let out the hot air in the room, the entire room is like a sauna, i almost passed out there 🥲.
Also the bed has wheels, and i couldnt find any way to stop them, so your bed is wobbling the entire time
Its okay for 2 days like me, but i dont think a longer time would be comfortable here.
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Price per night from:£25
Posted on Apr 19, 2026|Smart Single Room- Single Occupancy
Guest User
This is a great hotel, conveniently located near Chuo-bashi (Central Bridge) and Nagasaki Station, with easy access to public transport. The hotel facilities are excellent and comprehensive, including a washing machine and dryer, a large public bath, breakfast service, and a bar. The 3rd and 11th floors offer panoramic city views through their floor-to-ceiling windows. The service is also superb, truly impeccable. One thing to note is that disposable slippers are not provided, so you'll need to bring your own.
However, there was one significant issue: my room had a strong body odor smell, and the entire 9th-floor hallway smelled the same. Even opening the window didn't get rid of it, and the air freshener provided by the hotel didn't help either. Perhaps I was just unlucky.
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Price per night from:£28
Posted on Jun 21, 2026
步行 | TravellerThis is definitely one of the best hotel in Nagasaki and quite affordable. I was very perplexed how cheap this hotel was, given that it has a huge room, public bath, sauna and amazing breakfast. This said, there are some issues I had. First is that the hotel’s location requires a bit of a walk from the station, which is not bad except you may need to go to the station more frequently because there are only a few good restaurant around the hotel. The public bath was a bit dirty because so many people were using it. There were definitely things floating in the water. Except for these issues other things were good.
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Price per night from:£46
Posted on May 18, 2026
tubatu moaI stayed here during the Lantern Festival. The breakfast in the cathedral was a highlight, but beyond that, the room was spacious, the amenities were excellent, and everything was incredibly clean, all at a very reasonable price. It was perfect. I'd love to stay here again the next time I visit Nagasaki.
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Price per night from:£156
Posted on Aug 9, 2026|Studio With Jacuzzi, Non Smoking
Guest UserVery spacious room that housed our family for easily with plenty of space. It came with a fantastic view and awesome wet room for shower/spa bath.
The small kitchen was well equipped and allowed us to enjoy a rare home cooked meal whilst on holiday. The washer/dryer also very convenient.
The hotel is very modern with an excellent cafe/lobby. Daily breakfast was also very nice.
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Price per night from:£60