Hotels With Pool in Riau Islands, Indonesia

Amazing service with friendly and helpful staff. The hotel overall was a great experience. It’s very conveniently located near Lagoi Plaza—within walking distance to plenty of family-friendly activities (ATV, UTV, Banana boat and otehr water sports). The swimming pool is beautiful and just steps away from the beach, with watersports available right by the shore, which made the stay even more enjoyable. A small downside was that the cups from the basement restaurant weren’t very clean, we feedback to the restaurant and they immediately changed for us. Also, there was a mix-up with my booking date at the front desk—they mentioned it would be updated, but the next day I received a call for checkout even though my stay was for another night. It was quickly resolved though. Highly recommended: That said, overall the hotel is still amazing and the staff are all very helpful. Hotel also provides ferry transfer from BBT ferry terminal, a plus point! (To arrange in advance). Four points by Sheraton is definitely worth staying for the location, facilities, and atmosphere. Our family will definitely be back the next time. NOTE: Do always book ur ferry and hotel together especially during peak season. We got the hotel first & struggled to get the ferry tickets. Highlight: Pls check out their signature cocktail Zalacca, smoky and special snake fruit cocktail (bar restaurant near the beach)

All their staff is really friendly and helpful. The hotel really need further upkeeping as it is really old but the cleanliness is definitely fine, you just will find very disgusting. I have been stayed in Deluxe twin and superior twin. It looks no different for me except superior is slightly better (mayb it is newer?) But it looks old for me. Overall the experience in staying this hotel is still good.

This is my second time here! This time I stayed in a room with a shared pool, which was also good, just a shame I couldn't order a floating breakfast 🥹. Staying here is pretty good, quite comfortable and clean. The location is a bit further out, but it's pretty close to the beach and those popular influencer-spot restaurants.

A really great hotel! The beach was beautiful and uncrowded; since it was off-season, we had the whole beach to ourselves, which was fantastic. The service was also excellent, with staff always greeting us with a smile.

We had a tremendous vacation even for short ones. We booked for 2 nights but the experience was awesome. They arranged my son's birthday with decorating the room.We got to tour the engine rooms and the entire ship hotel Tuti the staff hotel was very helpful . And the restaurant staff too.. And managed to meet the owner of the hotel Mr Eric as we were recommended by his son Daryl. Will definitely come again . Thank you for the experience.

I can't rave enough about the customer service at Holiday Inn. At the reception, we were warmly welcomed by Mr Sunang. He was prompt, understood our requirements and interacted with my daughter, thereby remembering her name whenever he sees her or ask me about her. The room was spacious, we had a good view overlooking a pond and looking at the beach from a distance. It was great view for fireworks we were lucky to catch that night. We had our 3 connecting rooms as per requested. I like that the showering amenities was Dove. Hubby and I took the complimentary bus to Plaza Lagoi. We just needed 15 min to stock up some snacks for the kids and asked if the transport could wait for us, else we needed to wait an hour for the next bus. The transport coordinator, Edo was most kind. He gave me his number to contact him and when we were done, he came specially to pick us up back to hotel. He really went the special mile for us and we are so grateful. Subsequently, we also arranged for paid transportation to fetch us back from Nirwana Kelong. The hotel again went all out to help us book the table at the Kelong and arranged timing for transport. By Siska through the WhatsApp. Everything was so hassle free given we could communicate through WhatsApp and they were very prompt in replying. The hotel is v kids-friendly. Kids eat free (buffet/ ala carte). There were 3 swimming pools, kids club (2 hours complimentary per day), games room. For adults, there were ping pong tables, table pool, bicycles around free for use. We had a relaxing morning cycling to the beach. Guess the con was the hotel was designed such that must walk a distance to go from one place to another. Will be good if there is more shortcut to take. All in all, will highly recommend for families. Would like to commend the staff for the great service. Bintan has been such a lovely place that we go to again and again.

Amazing Stay at Aston Hotel Batam Our experience at Aston Hotel Batam was truly amazing. From the moment of arrival, the staff were incredibly accommodating and attentive, always ensuring that every guest felt satisfied and well taken care of. Their warm hospitality made the stay even more memorable. The breakfast food was exceptional, offering a wide variety of choices to suit every taste. From freshly baked pastries and tropical fruits to local Indonesian dishes and international favorites, every item was delicious and beautifully presented. The buffet was well organized, and the staff made sure everything was replenished promptly, creating a pleasant and enjoyable dining experience each morning. The rest of the food throughout the stay was equally impressive, with so many tasty options to explore. Each meal showcased quality ingredients and thoughtful preparation. The apartment was clean, comfortable, and well maintained, providing a relaxing space to unwind after exploring the city. The location of the hotel was also very convenient—close to many popular tourist spots, making it easy to travel around Batam. Overall, Aston Hotel Batam exceeded expectations in every way. It’s an amazing place with amazing people. This hotel will definitely be recommended to friends and family planning to visit Batam, Indonesia

Has some questions after booking, staff responded fast via email, shuttle bus service to and from BBT ferry terminal were taken care off nicely. Decided to book a 2 nights private tent in order to enjoy some quiet moment after reading some review via klook and trips regards to noise pollution from neighboring tent. Glad that we don’t have much noisy neighbors and not full house but the maintenance and housekeeping staff chat sessions can be hear clearly from the inside of our tent, especially when they’re outside the compound, as early as before 8am and as late as 7:45pm, still hearing their voice. At last we can’t stand and feedback on the 3rd day of our stay via WhatsApp’s, to request housekeeping/maintenance staff to lower down their volume, and finally we have a peaceful morning nap before check out on day 3.

lovely place to getaway and just unwind in your own private space! complimentary pick-up/drop-off from BBT ferry terminal is provided so do drop them a whatsapp message to have it arranged. place is walking distance to Plaza Lagoi which has some food spots, a gelato place, mini mart, and a nice li’l souvenir spot called Cinderamata. picked up a few things there. there’s also an atm (BNI) to withdraw cash without incurring atm fee. also walking distance to the beach. breakfast is also provided daily. bear in mind that if you have rowdy inconsiderate neighbours who makes noise throughout the night, it spoils the experience cause you can’t sleep. encountering insects/wildlife is expected but nothing to be majorly afraid of. overall enjoyed my time there and would return again.

Was given a smoking room while I had requested for a non smoking room in my booking. Had to request for a change of room. Room door was difficult to open despite using two access room cards. Again, had to ask the receptionist to get our room doors settled. So there was some delay before we could really take a rest after a long day. Basic amenities like dental kit, shampoo and body wash were provided. Room was of a pretty decent size. Breakfast was ok and has a Maggie station. It’s just a 5- 10 mins drive to the Batam ferry center.