Business travel Hotels in Kanagawa Prefecture, Japan

We stayed for the firework on NYE and this hotel delivered!! (Although I did go to the pier to enjoy it with the crowd). This hotel is located above Cross Gate which is a 3-4 level mall mainly of restaurants. I missed the info that they have a car park right under the building so I parked for an hour outside but that's fine. I wish it was multiple entries though. Car park is definitely challenging for bigger cars but manageable. Back to the hotel, it's typical Japanese size or even smaller if it's a two bed room. Breakfast was proper buffet style and I mean the room can fit maybe 30-40 tables if not more so you can imagine their offering is superb in both western and Japanese style. My only regret is I was too tired to walk and try each plate they offer!! Room is tiny but it can be excused by the view. Although I saw some constructions starting so the view might be blocked next time I come :( The only concern I had is that some lifts can connect to the mall bypassing the reception. So literally anyone could arrive to your door, which caught me by surprise a little.

Hotel is the Prince Pepe mall, so it is very convenient. The staff are friendly and helpful. There is also a 7-11 in the lobby which is good. The rooms are a little small and the restroom is quite small too. There is no air-purifier at the room, which is a minus for me. Overall, I think it is okay for a short stay.

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

Nice view with a fair price. I was trying to confirm the location of the parking lots with the staff but the front desk of this hotel is located above the ground floor. Overall, it is a good hotel.

Only 1400 yen for taxi from airport to hotel They have shuttle bus between airport and hotel Pretty good free hot bath on 2 nd floor Here is the time table They also have free shuttle to Kawasaki station for JR lines Will stay again

Absolutely in a very convenient location. Walking distance to the Shin-yokohama station and shopping centre. 2-3 minutes walk to car rental company. Surrounded by convenient stores, cafes and restaurants. Very helpful front desk staff. Will come back to stay again.

This is my fav hotel during japan trip. Location is great, just few mins walk from exit station yokohama, with escalator access available. Yokohama is big city with easy access to tokyo, I highly recommend people coming to tokyo to stay in yokohama due to many factors! I chose this room because the size is bigger compared to hotels in tokyo, which turn out to be great! The room has big windows, sofa, enough space to open big luggages. We really find this as huge benefit cz small room really limit your movement. The amenities are available to pick up at lobby area, really convenient. Room is clean, well maintained, modern. Staff are friendly and efficient! Excellent stay overall and I would definitely come back if I go japan again!

I love the location of this hotel, which is right above Shin-Yokohama station and on the 10th floor of a mall which houses usual popular stores like Uniqlo and Gu. Souvenir/food stores are in the mall and train station too. It also has a gym although I didn’t go check it out. There’s also a guest lounge for free coffee/tea/juices and newspapers which you can enjoy on the 12th floor. And this lounge has a nice view too of the streets below. Staff are friendly and helpful, although many are not proficient in English. I’m All in, I would stay here if I visit Yokohama again. I would also recommend this place to others (which I did!)

Good customer service but the pillow in the room is very soft and thin. My room type has a very narrow doorway that I dislike. And there is not much lighting in the doorway so it is very dark.

Everything was good at the hotel. The only sad thing for me to share is that we had a very unpleasant experience inside the train heading towards Yokohama from Tokyo. We did not know that we were in the incorrect car. When we were told by the lady train staff, we got up from our seat and tried to go into the next car. But the next car was 110% full and we could not get in. One of the lady train staff was very rude and aggressive towards us. She pushed my wife very hard when we were in between the two cars until she almost lost her balance. Luckily she did not fall down. I view this as a very offensive act and we made a complaint at the Yokohama train office. The journey to Yokohama was very unpleasant.

We stayed for the firework on NYE and this hotel delivered!! (Although I did go to the pier to enjoy it with the crowd). This hotel is located above Cross Gate which is a 3-4 level mall mainly of restaurants. I missed the info that they have a car park right under the building so I parked for an hour outside but that's fine. I wish it was multiple entries though. Car park is definitely challenging for bigger cars but manageable. Back to the hotel, it's typical Japanese size or even smaller if it's a two bed room. Breakfast was proper buffet style and I mean the room can fit maybe 30-40 tables if not more so you can imagine their offering is superb in both western and Japanese style. My only regret is I was too tired to walk and try each plate they offer!! Room is tiny but it can be excused by the view. Although I saw some constructions starting so the view might be blocked next time I come :( The only concern I had is that some lifts can connect to the mall bypassing the reception. So literally anyone could arrive to your door, which caught me by surprise a little.

Hotel is the Prince Pepe mall, so it is very convenient. The staff are friendly and helpful. There is also a 7-11 in the lobby which is good. The rooms are a little small and the restroom is quite small too. There is no air-purifier at the room, which is a minus for me. Overall, I think it is okay for a short stay.

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

Nice view with a fair price. I was trying to confirm the location of the parking lots with the staff but the front desk of this hotel is located above the ground floor. Overall, it is a good hotel.

Absolutely in a very convenient location. Walking distance to the Shin-yokohama station and shopping centre. 2-3 minutes walk to car rental company. Surrounded by convenient stores, cafes and restaurants. Very helpful front desk staff. Will come back to stay again.

This is my fav hotel during japan trip. Location is great, just few mins walk from exit station yokohama, with escalator access available. Yokohama is big city with easy access to tokyo, I highly recommend people coming to tokyo to stay in yokohama due to many factors! I chose this room because the size is bigger compared to hotels in tokyo, which turn out to be great! The room has big windows, sofa, enough space to open big luggages. We really find this as huge benefit cz small room really limit your movement. The amenities are available to pick up at lobby area, really convenient. Room is clean, well maintained, modern. Staff are friendly and efficient! Excellent stay overall and I would definitely come back if I go japan again!

I love the location of this hotel, which is right above Shin-Yokohama station and on the 10th floor of a mall which houses usual popular stores like Uniqlo and Gu. Souvenir/food stores are in the mall and train station too. It also has a gym although I didn’t go check it out. There’s also a guest lounge for free coffee/tea/juices and newspapers which you can enjoy on the 12th floor. And this lounge has a nice view too of the streets below. Staff are friendly and helpful, although many are not proficient in English. I’m All in, I would stay here if I visit Yokohama again. I would also recommend this place to others (which I did!)

Good customer service but the pillow in the room is very soft and thin. My room type has a very narrow doorway that I dislike. And there is not much lighting in the doorway so it is very dark.

Everything was good at the hotel. The only sad thing for me to share is that we had a very unpleasant experience inside the train heading towards Yokohama from Tokyo. We did not know that we were in the incorrect car. When we were told by the lady train staff, we got up from our seat and tried to go into the next car. But the next car was 110% full and we could not get in. One of the lady train staff was very rude and aggressive towards us. She pushed my wife very hard when we were in between the two cars until she almost lost her balance. Luckily she did not fall down. I view this as a very offensive act and we made a complaint at the Yokohama train office. The journey to Yokohama was very unpleasant.

Very close to Metro line (google-san sent me to Kannai station is gave more closer station their) Although staff-san not.good at English , but theirs service minds are top class just use translator talking , they will help you a lot Food is also good , don't forget to have food before 9.40 am I almost forget that limit time is 9.40 am not 10.00 am as room checking out period time (have breakfast then go back to room if bate choose for get up late person) Facility is also good 👍 and have working corner at lobby floor , I gib 10/10 because I don't know because I feel satisfied with out problem and they help problem that I met with others too lol

Only 1400 yen for taxi from airport to hotel They have shuttle bus between airport and hotel Pretty good free hot bath on 2 nd floor Here is the time table They also have free shuttle to Kawasaki station for JR lines Will stay again

Really love the convenience of the hotel allocation, allowing us to travel to different places with the nearest train station (Kawasaki station) just a few mins walk from our hotel. Not to even say it has multiple convenience stores and malls around the hotel, including different kinds of restaurants around us!! Definitely gonna come back to this hotel again!!! Plus point is that it is only 30mins away from Haneda Airport T3~~~

Nearby so many restaurants and shopping areas. 5 minutes walk to station and one stop from Shinagawa. Reception staff’s friendly. Service is good. I arrived hotel early in the morning and check in time is 3pm. I left luggage with the hotel. When returned in the afternoon, luggage already in the room. Good price for this kind of outstanding service. Will stay next time.

The room is a bit old and definitely needs renovation. The breakfast is not up to the standard of hotel group

It's right next to the Musashikosugi subway station. The location is quite convenient. There is also a shopping mall and some gourmet restaurants in front, making it very comfortable to live. 

The hotel is very close to Kawasaki Stn. The property is clean and staff friendly and helpful. Check In is self serve with machine. Easy process. Lots of toiletries etc close to check in desk. Breakfast was ok but staff must have had a bad night.

The hotel is very close to Jr Kawasaki Station and only 8 minutes away from Keikyu Kawasaki Station, so it only takes 15 minutes to drive to Haneda Airport. It is highly recommended that you stay here when you get off the plane at Haneda Airport. There is a Nissan car rental near the hotel, which is very convenient for tourists who want to drive themselves.

Even though it is a three stars hotel but I felt that it has way exceeded my expectations. I was afraid that the public facilities such as the onsen and eating area will not be maintained well but they were really clean. Nothing to complain about the room, it looks new and tidy. Other than the perks of having late night snacks, there are also reading corners, massage chairs and laundry (+dryer) machines. It is worth to at least try the breakfast for one day, the spread was extensive! Location wise, it is really convenient. It's just a few mins walk to the main streets and there is a direct train station to Haneda Airport.

I paid more as I booked less than two months ahead for one night without free cancellation, probably the night was within peak season. Everything is good but the double-bed room assigned was small. Bed is small for two adults. No chair but only a small desk was provided.. Shower and toilet are good in size. I would book this hotel again but would book twin-bed room for two to stay.

The interior was beautiful. Early in the morning, the sound of knocking on another room continued for several tens of minutes, and I wondered what was going on. It's still a mystery. Everyone at the front desk was very nice. The breakfast buffet was also delicious.

If you drive, this is the place to stay. Open air sauna for guests, amazing breakfast and dinner. In spring, the garden is in bloom, while in autumn, you can catch the autumn colours all around the area.

Little far from train station, but hotel offer free shuttle bus if you request or certain time. From hotel, they offer shuttle bus to go to hakone Yumoto train station. I had problem to book to add children to stay at website. But hotel staffs helped me to fix this issue. We enjoyed staying this hotel.

The hotel has a bit of history, but the price-performance ratio is super high. The buffet with 2 meals is very friendly. It is troublesome to find food in the mountains and it is inconvenient to bring children. There are many types of buffets. After staying for 2 nights, the variety will also change slightly. The only shortcoming is that there is no private soup. It is clean and sanitary, and the facilities are very well preserved. Recommended

The hotel is within walking distance from the station, but if necessary can provide a transfer from and to the Gora station. The staff is very friendly, they explain and show everything) There is a common onsen and several private ones on the street. We used everything and were absolutely delighted! We took half board. They feed you to slaughter! Very tasty and plentiful!

Located near two bus stops, easy access to public transportation makes Hotel Kagetsuen a convenient place to stay. It seems well-managed, with amenities provided as promised, and facilities that are clean and working. The room we got was comfortable and relatively spacious. Their buffet breakfast was good, and the view during autumn (see photo) was quite stunning and formed part of the memories that made our stay at Kagetsuen truly outstanding. We can’t recommend Hotel Kagetsuen enough and would opt to stay there again on our next visit to Hakone.

I've wanted to go to Tenseien for a long time, and finally I was able to go! I thought it would be just another hot spring inn, but the staff were polite, the atmosphere was calm and comfortable, it was clean and I was able to relax very well. The facility and the waterfalls within the inn are in a historic location, and the hot spring water quality, volume and water source are plentiful, and there is plenty of nature, so I felt it was a really good inn. I'd definitely like to stay again with my family!

It is one of the best hotel ever visited, the location is great, near to Gora station, direct bus to Gotemba premium outlet, the room is nice and clean with personal onsen, there are 3 private onsen can be used freely if available. There are even hand grind coffee equipment in the room for you to make coffee. Snack, drink, beer and all beverages are free. Their breakfast and dinner are outstanding, the dinner is 8 course cuisine, take almost 2 hours to complete. Highly recommended. Of course all the services come with a price of almost 40000 yen per person per day, but is really worth it. Will stay in the hotel again if revisit Hakone.

Very good experience! Stayed for two nights in a twin room with breakfast and dinner included. The room is very large (compared to downtown Tokyo), with a double sofa and a dressing table, and both suitcases can be opened and laid flat. The bathroom is a little small, but because it is a hot spring hotel, the shower is solved in the shower room of the hot spring, and the bathroom in the room is only for washing and going to the toilet, so it doesn't matter if it is a little small. Two large windows, open to hear the birds singing on the mountain. There is an air purifier. The hotel is small and beautiful, the dinner is very rich, and the meal is very full and satisfying. The breakfast is a bit average for Chinese stomachs, mainly hot food and less rice and noodles. And the hot springs here are very good. My family members always have peeling and dry calves for many years. After soaking for only one hour, they have obvious relief, which is an effect not seen in Beijing hot springs. Tips: The slippers are leather slippers, no disposable slippers.

The location is not so far from Hakone-Yamamoto station, but if you bring huge luggage it may not convenient. We only brought our backpacks to Hakone. The room is huge, the design is Japanese traditional house/room. We booked a room with bed because we’re not very used to sleeping on floor. We didn’t get a room with river view but that’s alright. The bathroom is okay, they have a very complete bath-amenities and skincare ranges which is nice. We tried the private onsen, we paid about 3300 yen. But it’s worth the experience. The breakfast buffet is pretty nice with many various of foods. Overally it’s a pretty good accomodation in Hakone area.

Pros: The room is very large, the view from the window is beautiful, and the tea and yokan provided are delicious. The hot spring has an outdoor pool, which is very comfortable!! There was almost no one when I went there, and the whole place was reserved. When leaving, there is a shuttle bus directly to Hakone Yumoto Station, which is very convenient. You can take your luggage there and store it at the station by yourself. Cons: The sound insulation of Japanese-style rooms is always not very good, the outdoor area of ​​the hot spring is relatively small, and I didn’t go to the rooftop to pay to try the loan hot spring. Maybe that is better? The biggest problem is that the hotel is located on an uphill slope. It is breathless to walk up with luggage. It is recommended to take the bus instead of the entrance of the hot spring field, and take a closer station (forgot the name). Of course, if you want to eat Hatsuhana Soba, you can write your name when you pass by and queue up. After checking in, you can almost be in your turn when you come down~ The attitude of the service staff is very good. Generally satisfied.