Family Hotels in Macau, China

Booked this for a business trip, and it was great, so I extended my stay. I ended up staying for 2 nights. The hotel offers a shuttle service to Gongbei Port, which was a very thoughtful touch. The facilities are brand new, recently renovated, and the bathtub was incredibly comfortable. There was no strange odor in the room either.

Our check-in experience was fantastic, thanks to Andy. He was incredibly professional and efficient, allowing us to check in early and even upgrading us to a room with a great view. The whole process was smooth and pleasant. He also gave us some small candies as a welcome gift, which were delicious! Overall, a very enjoyable check-in. When we checked out, we stored our luggage at the West Wing lobby, and Sheng there was also wonderful. The service was impeccable, very thoughtful and attentive. All in all, my experience at The Venetian was excellent, and I'll definitely choose to stay here again on my next trip to Macau.

Staying at the Rio Hotel in Macau was an absolutely fantastic experience! The French palace-style decor is incredibly elegant, with gilded carvings and a giant crystal chandelier in the lobby that's perfect for photos. The location is superb, right in the heart of the NAPE district. It's a short walk to the Lotus Square and the Grand Prix Museum, and there's a bus stop right outside, making it super convenient to get to Taipa and the Border Gate. The rooms have just been renovated and are spacious, clean, and offer amazing natural light. The bedding is so soft, I slept soundly all night. The facilities are excellent, including a heated pool, gym, and the fantastic Grand Orbit buffet, which offers Chinese, Western, and Japanese cuisine – even locals love it here. The service is incredibly thoughtful, with a 24-hour front desk and free luggage storage. The staff are warm and professional. It offers incredible value for money; for the same price, the comfort level is definitely top-notch. I'll definitely be staying here again on my next trip to Macau!

Stayed for one night after a show nearby. It's very close to Fisherman's Wharf and the environment is quite nice. The front desk service was also good. We added two breakfasts, and the breakfast here is really rich and delicious. I'd definitely stay here again if I have the chance.

Our stay at the Studio City Macau Celebrity Tower Grand Twin Suite was incredibly comfortable. We specifically booked this stay to celebrate my mother's birthday, and even without a room upgrade, the hotel went above and beyond. They thoughtfully provided a beautiful birthday cake and decorated the room, making the celebration truly special. Knowing we had children with us, they proactively set up a kids' tent and provided fun toys – such heartwarming attention to detail. Throughout our stay, the in-room water supply was consistently replenished, and all the staff were friendly, kind, and always smiling. The service was meticulous and outstanding; our experience was simply perfect. For such a high-caliber hotel, it's definitely our top choice when visiting Macau.

After booking, I tried to contact the hotel multiple times without success; no one responded to my requests. Finally, Ctrip helped me communicate with the hotel the day before our trip. Initially, I was concerned about renovation smells in the Bond Tower and asked to be moved to the Banyan Tower. Ctrip informed me that as of April 2026, only the Bond Tower was open, which I accepted. Then, I requested to switch our king room to a twin room, and the hotel said it would cost an additional 90+ RMB, which I also agreed to. Many online reviews mention free room upgrades, but honestly, don't expect any of that anymore. I had also mentioned it was our 10th wedding anniversary, and while they didn't upgrade our room, they did give us a small cake. However, it was clearly an oversight as it said 'Happy Birthday' – very perfunctory. Furthermore, during check-in, halfway through the process, a South Asian supervisor-like staff member suddenly came over and, with a disdainful look, told us we needed to pay extra. I was thinking, hadn't Ctrip already clarified this, and hadn't we agreed to pay? Why did she act as if we were unwilling to pay and deserved her contempt? This was the first time I'd ever had such an uncomfortable check-in experience in Macau. The hotel's facilities and design are undeniably exquisite and beautiful. Although the room was small, the Bond Tower didn't have the strong renovation smell that some online reviews mentioned, which was a relief. The hotel also provided Eiffel Tower tickets, which was a pleasant surprise. After returning to the room in the evening, I noticed there was no turndown service provided, nor was the room tidied up a second time. The service was a bit lacking. Also, there were no size options for children's bathrobes; my 130cm, 80-catty (approx. 40kg) son couldn't wear theirs. The service staff and front desk employees had poor English proficiency. The only thing that truly impressed me was the heated swimming pool. Located on the 3rd floor, it offered great views, with comfortable loungers, lemon water, and towels readily available by the pool. The water temperature was a very comfortable 36 degrees Celsius, making it suitable for swimming even in winter, which was excellent. Overall, you can stay at this hotel, but don't have high expectations for the service.

The hotel facilities are very new, and the garden on the third floor is beautifully designed and a pleasure to look at. The shuttle bus is also very convenient, and the hotel room card allows for priority boarding. Breakfast is at the Grand Buffet, which is almost the largest buffet restaurant in Macau with a wide variety of options. This time, I wasn't able to upgrade to a garden view room, which would have offered a distant view of Macau Airport. It's very suitable for families, as they provide a free extra fold-out bed next to the sofa. I would choose to stay here again next time.

I've stayed at the Holiday Inn Express Macau multiple times, and it used to be consistently excellent. I always felt it offered great value for money, primarily because I trust IHG's management, ensuring cleanliness, and the location is incredibly convenient. For someone without overly high demands, it's definitely a recommended choice. However, this stay felt like the hotel has started cutting corners. Many amenities are no longer provided: no cotton swabs, no charging cables, and even the IHG Rewards welcome drink was gone. Plus, I felt a bit misled. It was my mistake for not reading the booking details carefully and selecting a 'random room' type. After a concert, I checked in quite late and asked for a twin room, only to be told none were available. They then offered me ”the best king room in the entire hotel”! What I got was just a room with an extra two-seater sofa 😅😅😅, and a bathroom where you had to step into the tub just to shower. 😂😂😂 I hope the hotel sees picture four and addresses the issues.

I chose the right hotel for my trip to Macau with my mom! [Strong] The location is very close to the border gate, and the hotel offers a free shuttle bus which makes getting around super convenient. The room was exceptionally clean, and the soundproofing was excellent. The bed was just the right firmness, so I slept really well. The atmosphere was absolutely perfect, and the service details were incredibly thoughtful! Satisfied, so satisfied, super satisfied! [Fireworks]

Traveling to Macau with my 90-year-old father, we stayed at the Sofitel Macau At Ponte 16. The location was incredibly convenient for getting around, and our overall experience was excellent. As soon as we entered the lobby, we were warmly greeted and guided through the check-in process. The hotel offers a thoughtful taxi service, and the breakfast, in particular, was incredibly nutritious, abundant, diverse, and made with fresh ingredients. The elegant and beautiful restaurant environment also greatly enhanced our dining experience. It was a truly special stay, and I highly recommend this hotel as a top choice for anyone visiting Macau.