Family Hotels in Macau, China

At check-in, we were told to leave our luggage at the front desk and pick up our room keys at 15:00, and that our bags would be sent directly to the room beforehand. However, when we returned to the front desk at 16:10, we were told the room wasn't ready yet, and we had to wait until almost 17:00 to get our keys. We were told check-out could be extended to 13:00, but at 12:00, housekeeping banged loudly on the door, saying the system showed we had checked out and they needed to clean the room. When we called the concierge, they apologized and extended the check-out time to 14:00. The hotel is nice, but the service procedures and overall coordination are still a bit chaotic.

The hotel focuses on a family-friendly theme, making it suitable for little ones of all ages with very well-equipped facilities for children. The staff are warm, friendly, and patient. The complimentary snacks and amenities in the room are replenished very quickly, and the environment is fantastic—everything you could possibly need is right here in the hotel. A special mention to Trip.com for their excellent booking service, which provided a wonderful reservation experience for guests. I will definitely stay here again next time!

I was extremely satisfied with my stay at Andaz Hotel this time. The hotel manager, Mr. Hu, was incredibly attentive and thoughtful. All the hotel staff were very friendly, considerate, competent, and polite. There's a happy hour opposite the front desk from 5:30 PM to 7:00 PM, and a small gift is delivered to the room every night. The hotel bathroom is absolutely fantastic, with branded showerheads and toiletries, plus a large bathtub and two showerheads! This stay also included a package for Grand Resort Deck and a MOP 500 dining voucher! It was simply so enjoyable that I didn't want to leave. I will definitely be back.

I specifically chose to travel during the off-peak period on October 6th, but there was still a queue at check-in. With over 20 staff members handling check-ins, it was clear the hotel had an extremely high occupancy rate. The hotel features a magnificent European royal style, exuding luxury and elegance. The gym is huge, easily accommodating dozens of people working out at the same time. I especially loved the swimming pool in the morning—it wasn't crowded, the water was very clean, and the staff were attentive. As soon as guests arrived to swim, they immediately prepared two large towels and a glass of lemonade, bringing them right to the lounge chairs. The brunch buffet is 398 AUD per person, but you can get a 10% discount by signing up for Sands Rewards. The quality of the buffet is top-notch, and I highly recommend it.

Booking this hotel really requires constantly monitoring the prices, ugh! I booked 5 days and 4 nights. Seeing the pre-tax rate was 840/night, I thought it was a great deal, so I went ahead and booked it, paying 3,900 in total. Little did I know, the lowest price could drop to 700/night before tax—that's a 700 difference over 5 days! I advise everyone not to be too hasty when booking. As for the hotel itself, the receptionist who helped us with check-in was great. When I asked if they could arrange a birthday cake for my husband, they managed it, and they even upgraded us to an Eiffel Tower view room. The hotel offers many free shuttle buses to various locations, but one thing to note is that many of these shuttles stop running quite early. For example, the one to Taipa Village (Guan Di St) finishes its last run at 8:20 PM, which is prime dinner time. You either have to eat early or pay out of pocket for a bus back to the hotel. However, these are just minor issues. The hotel environment and service are up to 5-star standards (excluding the Grand Buffet for breakfast and dinner—definitely don't bother trying that, it's not good). Everything else was great, and it will definitely be my first choice next time.

Came here specifically for Zaha. Extremely satisfied 👍 Words can't really capture how full of design it is. I rode the elevators back and forth numerous times, giving me the feeling of traveling through time and space. The location is also very convenient. I went to see The House of Dancing Water, and walked over to Wynn Palace for the auto show. Everything is within walking distance. The service was quite good as well. The only minor issue was during check-in when the room wasn't fully cleaned yet, so I had to wait a bit. However, after speaking with the staff, they quickly sorted out a room for us.

Overall, it's okay. The room is spacious with no weird smells, and the bed is large, comfortable, and clean. The TV now supports AirPlay, but the connection is quite unstable, so I'd recommend bringing your own HDMI cable. A charging cable is provided, but all the USB ports have been replaced with standard 3-pin UK plugs. The shower water pressure is still a bit lacking; in particular, the water temperature and pressure of the handheld showerhead are linked, meaning if you want cooler water, the flow becomes very weak. There was occasionally a smell of cigarette smoke in the hallway. Service is pretty decent. The check-in queue moved fairly quickly, and the explanations were clear, though a 1,000 deposit is required, which is refunded on checkout day. They've added a mini-program for ordering in-room dining, which has a good variety of options, and you can also request room amenities through it, which is quite convenient. The gym has a limited variety of equipment—no core-specific machines and no InBody analyzer, just a Xiaomi smart home scale. However, they do provide foam rollers and yoga blocks. As for the view, they are currently replanting the grass at the racecourse, so hopefully it will look nicer later on.

My stay at W Macau - Studio City was an absolute pleasant surprise! The trendy and edgy interior design catches your eye the moment you walk in, with both the public areas and rooms packed with style. The hotel's location is very convenient, within walking distance of many popular photo spots and core shopping areas, making getting around and shopping effortless. The staff were warm, attentive, and super quick to respond to any requests. The bedding and bath amenities were of top-notch quality, making the stay both comfortable and relaxing. Overall, the value for money is fantastic ✨. Highly recommended for anyone looking for a chill and stylish getaway in Macau.

The Grand Coloane Resort, located by Hac Sa Beach in Coloane, generally receives excellent reviews. It's a great choice for families with children, those looking to escape the city's hustle and bustle, and anyone who loves sea views and a relaxed pace for their vacation. The sea views are fantastic; being right next to Hac Sa Beach, most rooms offer private balconies with ocean views. The environment is serene, surrounded by lush greenery, giving it a strong resort vibe. Downstairs, there's also an outdoor swimming pool suitable for both adults and children. The front desk staff are warm and welcoming, patiently explaining local transportation options. The breakfast buffet is extensive, and dinner can be delivered to your room. The Chinese restaurant also has a good reputation. Overall, it's a very comfortable stay.

The room was very satisfying, and the service was excellent with enthusiastic staff. The swimming pool even had a wave machine, which the kids absolutely loved. Among all the hotels in Macau, the hygiene here is exceptionally good. It's not far from Rua do Cunha, just opposite the East Wing Plaza, and within walking distance, offering plenty of specialty food options.