Family Hotels in Macau, China

This hotel is clean and tidy with impeccable service. I'm also grateful to the thoughtful booking platform, which sent a beautifully prepared small cake on the day of check-in. The room is lovely, overlooking the beautiful pool, and comes with its own gym. Contrary to some reviews, there was no stiff, uncooperative, or arrogant service; every staff member was warm, polite, and upheld the hotel's brand with dignity. The hotel is quite large, and whenever you looked a bit lost, a staff member would always come to guide you. When storing luggage, they even proactively helped me check out the room card. The shuttle bus was very convenient. We had two unforgettable anniversary days. The room facilities were complete and well-equipped, and housekeeping was orderly. The front desk even proactively offered some summer experience activities and services.

Staying at the Yingxinghui, I had a 1.5-meter twin room. It was spacious, well-equipped, and the service was excellent – a perfect experience. It was super convenient to take the kids to the water park, and the indoor pool and gym were also great. The hotel is very close to Linhua Light Rail Station, and there are many restaurants on the first floor, making dining very easy.

This time, I chose the Andaz, part of the Galaxy Macau series, for my birthday trip to Macau. I picked it because it's a new opening and not an old hotel. I remembered passing by before and thinking the air conditioning was very strong and comfortable. I also wanted to visit the Grand Resort Deck at Galaxy, and happily, all guests staying at Galaxy series hotels get free access to the facilities, which is truly great value for money. My flight was delayed, so I arrived quite late. The check-in lobby is on the sixth floor. A few days prior, the hotel had sent an email asking for my estimated arrival time and preferred time for the birthday cake. Ms. Ophelia and Ms. Sophia at the front desk warmly greeted us. They were very sweet and detailed in explaining the check-in process, asked about our needs, offered itinerary suggestions, and even wrote down the facility operating hours for us. They also thoughtfully gave my child a gift of juice and biscuits, fearing they might be hungry, and gave us each a waterproof phone pouch to use while swimming. If you're traveling with children, you can request a kids' tent. Upon entering the room, there really was a kids' tent with pillows and blankets featuring the Galaxy mascot peacock. However, I didn't see the stuffed animals that some netizens shared in their reviews; I'm not sure if they were out of stock. The room felt a bit small compared to other hotels, but the children's amenities were very complete: a bottle warmer, a bathtub, and cute, high-quality cups and toiletries. Every evening, during turndown service, the housekeeping staff left small gifts like eye cream and lip balm, and on the last night, they gave steam eye masks, which was a special touch. There's a one-time mini-bar refill, which is a bit hard to understand for a four-night stay – regardless of the number of nights, it's only once. They provided two pairs of slippers and a gift box from Yeng Kee Bakery. Access to the Galaxy Kids Club and the Marriott Kids' Zone is free for two hours daily. The Grand Resort Deck is also free, but entering from the Marriott or walking there, or taking a shuttle to the 2nd floor of Galaxy, is a bit inconvenient. There are also too few changing rooms and no spin dryers, so it's a hassle to have to put on your swimsuit in the room before going. There's a welcome drink at noon, and from 5:00-7:00 PM, there's an alcoholic afternoon tea, but there are too few seats and too many people, with limited food choices. We opted to pay for breakfast at the Andaz Kitchen one day; you can just queue up to buy and enter. It was quite exquisite and delicious, but the dining tables were a bit small, and there seemed to be a shortage of staff, making table clearing slower. You can order coffee, tea, or juice at the table... Overall, the experience was good.

People always compare Macau to Las Vegas, but let me tell you right now: Macau and the hotels on the Cotai ***** are in a league of their own. Having been to Vegas a few dozen times, I’m used to hotels feeling smoky and chaotic. This was the exact opposite. We took the free, direct Parisian shuttle bus straight from the Macau Port, and from the moment we arrived to the time we checked in, everything was incredibly smooth and organized. I can't even imagine what a seamless experience like this would cost in Vegas. To top it off, they gave us a complimentary upgrade to an Eiffel Tower view room absolutely stunning! We were already loving the service. Plus, as a fantastic perk, hotel guests get free access to the Eiffel Tower deck, which was an awesome bonus. The room was immaculate; my wife immediately noticed how spotless the all-Italian marble bathroom was. From the registration hall to the lobby, the fine paintings and decor feel ultra-premium. The main reason I picked this hotel was for the kids' pool and water slides. Vegas isn't exactly built for kids, but The Parisian makes families feel so welcome. The pool area was amazingly fun, and with lifeguards stationed everywhere, it was clear that safety is their number one priority. Another huge perk is that it's connected to the other Sands hotels like The Venetian and The Londoner. You can walk from hotel to hotel without ever stepping outside, giving you access to endless high-end luxury shops and incredible restaurants. On top of that, the hotel offers free shuttle services to all the popular tourist destinations around the city, like Senado Square, making sightseeing incredibly easy and budget-friendly. Given how amazing the experience was, you'd think it would cost an arm and a leg. But visiting in July, it was incredibly affordable roughly the same price as staying at a decent hotel off the ***** in Vegas. We will definitely be coming back!

This hotel is simply unparalleled, words can't describe how amazing it is. My room was upgraded to a much larger and more comfortable one, and the hotel staff were incredibly thoughtful. Breakfast at the 3rd floor buffet restaurant was a delightful surprise; every dish was fantastic. I hope to have the chance to stay and splurge here again next time!

The room was spacious, and the amenities were complete and brand new. Since I was here for my daughter's graduation, the hotel even specially prepared a graduation bouquet and a cake. The most pleasant surprise was the customized room cards, engraved with the university's logo – a truly delightful and memorable touch. I'd like to extend a special thanks to Angela from the reservations department, who meticulously inquired about our room preferences and travel arrangements before our arrival; her service was incredibly thoughtful. Overall, the staff at the front desk, room service, and housekeeping were all very enthusiastic and attentive. It was an extraordinary experience!

Great service from Long, Big thanks to Long at the front desk—super friendly and made check-in a breeze. He even upgraded our room, which was a nice touch! Did a great job explaining all the hotel's amenities and easy ways to get around. Also appreciate Eugene, the bell boy—very helpful and carried our luggage with a smile. Had a small issue with the fridge, but called reception and they sent someone up straight away—quick and no hassle. Housekeeping was fast too. Shout out to Long again for making our stay extra pleasant. Highly recommend! Biggest complaint would have to be the inconsistent and rapidly changing (without warning) shuttle times.

The room was a bit small, and the service was just okay. The environment was decent, mainly because Studio City has a Disney exhibition, which is convenient for families with kids. A minor drawback for a relatively new hotel was the lack of a smart toilet. The bedside lamp switch in our room was broken, and one of the power outlets was also unusable. This really lowered the overall experience. I read reviews saying the breakfast buffet was good, so I booked two mornings with breakfast. After trying it the first day, it was definitely not worth it – a complete letdown. We even skipped it on the second day.

The room is quite spacious and located close to the golf course. However, it is a bit far from the city center. I would especially recommend staying here if you’re coming mainly to play golf, as the location is very convenient for golfers.

I've always wanted to stay at Hotel Okura, but it's so hard to get a reservation. I finally managed to book a two-night, three-day stay last week, and I was so impressed by the meticulous and thoughtful service. I have to give it a big thumbs up: 1. Before checking in, I emailed the hotel to let them know it was my husband's birthday in June and asked for some birthday decorations. They replied quickly, and to my surprise, they even sent a delicious matcha cake! [Strong] 2. The hotel lobby is open and airy with a simple, understated design. The bamboo garden courtyard is serene and luxurious, creating a wonderful ambiance. The front desk staff are all attractive and friendly. When we checked in, Johnny thoughtfully extended our check-out time to 1 PM. When we checked out, Alsen proactively asked about our stay and even gave us a hotel fridge magnet. The service from both gentlemen was truly exceptional. 3. The guest room layout is well-designed, comfortable, and practical. The Japanese design details are perfectly executed. The tea set is very practical, and there were also candies and fruit, with complimentary beverages. The housekeeping staff did a fantastic job cleaning and thoughtfully organized all my jewelry and cosmetics. It's been years since I've seen such a comprehensive turndown service – water, slippers, and a bathmat were all meticulously placed, and they even provided a sleep spray and paper cranes. Coming back to a tidy room every day after enjoying the Grand Resort Deck was incredibly comforting. 4. I've already decided to bring my mom to Hotel Okura next time, and I hope it will be easier to book then. I do wish the trash can in the bathroom was a bit bigger. All in all, my stay at Hotel Okura was very pleasant and excellent.