The first impression you get when you arrive at the hotel is the poor entrance. It's a good thing I only had luggage. If you have a 20+ kg baggage you will find it difficult to bring it into the hotel as there are steps to climb and nobody to help you. The reception staff are not friendly especially the male staff who have an attitude problem. I would rate this hotel as 3 star at the most.
Hotel room was the smallest during my entire trip in Europe, toilet was cramped with not much areas to put/hang your shower amenities. The shower area was like a pod which was extremely tight even for asians like me. Could barely raise both arms together without hitting the glass when trying to wash hair. The shower head angle was also terrible as it's pointed at the gap of the shower pod glass (which doesn't close entirely) and kept flowing outside of the pod because it was THAT small.
Booked it for the convenient location but don't expect much from the room size. The shower experience was extremely unpleasant for me and looked nothing like the photos.
Good environment. Good size room. Bedsheets come with slight black stain. Breakfast is the same every day.
Horrible front desk service. Worst experience ever in my numerous trips to Switzerland and staying in different hotels. Requested reception to help book taxi to train station for early morning train to airport 2 days before departure. Reminded them evening before and was assured it has been done. Come time of pickup and no taxi came. Checked with reception and he said need to wait for taxi company to call back and need at least 20 minutes!! Requested him to expedite and he asked me to book uber myself!!!! Installed uber and got myself a vehicle and just in time for the train. Speechless
The hotel is conveniently located close to the station, which also has a Coop supermarket. However, the uphill walk to the hotel can be a bit challenging. The Cathedral is less than a 10-minute walk away, and from a nearby subway station, you can easily reach the southern port. The Olympic Museum is also just a stone's throw away. The lady at the front desk was very pleasant and greeted us with a smile. We really appreciate her service.
Very grand and nice hotel. My most expensive hotel stay in Switzerland but I don’t think I received the service I feel this hotel should provide. Room is clean and tidy
Love love love the view at Lake Geneva!
Restaurant needed booking ahead of time, but food was decently good albeit abit pricey. Very accessible via bus, or you could take a stroll down lake Geneva. Affordable room prices with an awesome view. Sauna and jacuzzi were good and restful. No regrets!
The view from the street view room is great, you can see the cathedral and the buildings in the city center. The room decoration style is also quite stylish and the room is quiet. The subway station is just downstairs from the hotel elevator, which is very convenient to go to major attractions and the train station.
I had a wonderful time at Agora Swiss Night. The hotel is very close to the central railway station and very easy to find. The staff were all very friendly and helpful--thank you so much for understanding my poor attempts at speaking French :) I was a solo traveller and booked a single room which was well-equiped and clean. Will definitely book again when I have the chance to re-visit Lausanne.
The hotel staff suddenly opened the door twice without asking!!! This is extremely impolite, and the check-out staff claimed it wasn’t their responsibility. They said they don’t know who has checked out or not, so they just opened the door to check. This is the first time I’ve encountered such a ridiculous solution. Is this really a four-star hotel?
The hotel has good hygiene conditions. The room has a relatively large space and a simple decoration style. However, the hair dryer in the bathroom is fixed to the wall and the switch is difficult to control, which makes it somewhat inconvenient to use. In addition, some of the curtains in the room fell off, which led to the dazzling sunshine in the morning and affected our sleep.
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EE H TeohThe first impression you get when you arrive at the hotel is the poor entrance. It's a good thing I only had luggage. If you have a 20+ kg baggage you will find it difficult to bring it into the hotel as there are steps to climb and nobody to help you. The reception staff are not friendly especially the male staff who have an attitude problem. I would rate this hotel as 3 star at the most.
WWeilinThe hotel staff suddenly opened the door twice without asking!!! This is extremely impolite, and the check-out staff claimed it wasn’t their responsibility. They said they don’t know who has checked out or not, so they just opened the door to check. This is the first time I’ve encountered such a ridiculous solution. Is this really a four-star hotel?
AAnonymous UserThe hotel has good hygiene conditions. The room has a relatively large space and a simple decoration style. However, the hair dryer in the bathroom is fixed to the wall and the switch is difficult to control, which makes it somewhat inconvenient to use. In addition, some of the curtains in the room fell off, which led to the dazzling sunshine in the morning and affected our sleep.
GGuest UserGood environment. Good size room. Bedsheets come with slight black stain. Breakfast is the same every day.
Horrible front desk service. Worst experience ever in my numerous trips to Switzerland and staying in different hotels. Requested reception to help book taxi to train station for early morning train to airport 2 days before departure. Reminded them evening before and was assured it has been done. Come time of pickup and no taxi came. Checked with reception and he said need to wait for taxi company to call back and need at least 20 minutes!! Requested him to expedite and he asked me to book uber myself!!!! Installed uber and got myself a vehicle and just in time for the train. Speechless
GGuest UserHotel room was the smallest during my entire trip in Europe, toilet was cramped with not much areas to put/hang your shower amenities. The shower area was like a pod which was extremely tight even for asians like me. Could barely raise both arms together without hitting the glass when trying to wash hair. The shower head angle was also terrible as it's pointed at the gap of the shower pod glass (which doesn't close entirely) and kept flowing outside of the pod because it was THAT small.
Booked it for the convenient location but don't expect much from the room size. The shower experience was extremely unpleasant for me and looked nothing like the photos.
GGuest UserThe hotel is within walking distance to the lake and the city center. Chocolates and champagne are provided upon check-in. There are two small balconies in the living room and bedroom of the room, and you can see the lake in the distance. The French restaurant in the hotel is average, but the restaurants outside are even worse. The best thing is that the waiters in the restaurant are very handsome.
AAnonymous UserThe view from the street view room is great, you can see the cathedral and the buildings in the city center. The room decoration style is also quite stylish and the room is quiet. The subway station is just downstairs from the hotel elevator, which is very convenient to go to major attractions and the train station.
GGuest UserI had a wonderful time at Agora Swiss Night. The hotel is very close to the central railway station and very easy to find. The staff were all very friendly and helpful--thank you so much for understanding my poor attempts at speaking French :) I was a solo traveller and booked a single room which was well-equiped and clean. Will definitely book again when I have the chance to re-visit Lausanne.
AAndreyVery conveniently located if traveling by car. Convenient parking, underground and above ground. Taxi to the train station 5-10 minutes 15€. You can ask for a free travel voucher for Montreux Rivera transport. Very clean, spacious rooms, almost new hotel. Cozy bar. Good sound insulation. Friendly staff
TThibaut Georges EThe rooms feature lighted images of fishes and sea or water themes. I often go back in this hotel and always get another room with another image to learn from. Rooms are very clean, the place is good for going to aquarium, CHUV or epalinge, next to metro station. Sauna and hammam are okay. Food is good. My favourite hotel in Lausanne even if it's nothing special.
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