GGuest UserH
am writing to share some feedback about my recent stay at your hotel. There were several aspects of my room that I was very pleased with, but I also encountered some disappointments regarding the service and amenities that I believe need to be addressed.
The Room (Positive)
On a positive note, I was very pleased with my room overall. The space was incredibly spacious, and both the kitchen area and the toilet/bathroom were excellent and very clean. While we did find the heating and ventilation a bit challenging to figure out at first, we eventually managed to get it sorted.
Regarding room service, it would be highly beneficial if staff members were able to come straight up to the room to check on a customer when an issue arises. While I appreciate being able to call the front desk, having someone physically present to help right away would make a massive difference.
The Breakfast (Disappointing)
Unfortunately, the breakfast was a major disappointment and really terrible. There were hardly any healthy options available. Furthermore, I would have liked the staff at breakfast to be a little more attentive and welcoming. While they weren't explicitly rude, they lacked the warmth and helpfulness you expect at breakfast.
The Lobby & Public Area
I found the lobby area very difficult to relax in. For some reason, football was being played loudly on the TV with nobody actually watching it. When I mentioned this to the staff, they refused to turn it off. Because the area is already quite tiny and the TV was so loud, it made sitting there and eating very uncomfortable.
Staff and Customer Service
In general, the hotel was quite clean, but the overall service left a lot to be desired. I would have liked the staff to be more present, helpful, and proactive in meeting guest needs. During my stay, I was made to feel like a nuisance and a ”problem” just for asking for basic assistance. A paying customer should never be made to feel like they are being problematic simply for wanting their needs met.
Conclusion
To summarize, the room size, cleanliness, and facilities were perfect bonuses. However, the breakfast quality, lobby atmosphere, and the staff's defensive attitude really let the experience down. I hope you will use this feedback to improve your guest services in the future.i
GGuest UserIt was a good stay & all staff was friendly & efficient. Only 1st night we couldn’t enjoy spa but this matter was fixed by next morning. Breakfast was good, dinner was really nice & overall we enjoyed our trip. Thank you
GGuest UserLovely hotel and staff were very friendly and helpful - they kindly let us check in 2 and a half hours early as our rooms were ready which was very kind. However, there were some issues: terrible signal (but there is free wifi so not too bad); we paid for buffet dinner and it was not good, do not recommend at all; the cleaning staff knocked on my door at 9:45am shocked that I was still in my room (checkout is 11:00am) then asked when I was leaving (felt inappropriate and that I was being rushed as she was waiting at the end of the hallway for us to leave); lights in the room were very weak; the shower took over 5 mins for water to turn on and was not strong (not ideal was washing long hair). My family an I would not choose to stay here again unfortunately as there are many other hotels in the area for similar price. Windsor was lovely (would visit again) but there is nothing to do in old Windsor or anything near the hotel, so you are reliant on the hotel or uber.
GGuest UserThis is the first time I’ve stayed in many years, in fact it hasn’t changed it’s like go back into a time warp back to the 90s.
The staff are very nice and the breakfast was very good (they have real eggs).
Now the not so good stuff.
The rooms are basic and outdated. Our mattress was old in fact it caved in the middle.
Being a IHG member they had a loyalty week giving away prizes which was a nice touch but they removed the free bottle of water (not good)
All in all a 6.5/10
NNaliyouxiaoyuBooked the family room and was incredibly satisfied! It was surprisingly spacious. I was traveling alone with three kids, and there was a big bed and a sofa bed that could sleep two. I was worried it wouldn't be enough for four people and had even asked the hotel to add an extra bed in advance, but it turned out to be more than enough space. It's also very close to the hotel, about a ten-minute drive, which was great.
GGo MissPriddyIt was a nice comfortable room and stay. Cost effective with breakfast.
Systems were down so checking was delayed and held us up. Room was too far for my sister to walk as she suffered with a leg injury and found it difficult to walk to and from the room. Accessibility was not considered despite noting it on the booking so she couldn't have the desired shower room as expected. Could be because of the system issue. The room was spacious and nice, hall a little bland, hall carpet a little tarnished possibly due to footballers and co footfall as it's connected to the stadium so perfect for footballers and families at match time. Entrance clean and inviting. There are 2 floors ,no lift so this must be considered if you cannot walk far. Lobby and breakfast hall was clean, and buffet breakfast was nice. Staff were friendly. FYi- my uncle received complimentary benefits for the long check in issues and delays. My sister and I didn't although it would have been nice too, since we waited long also. Overall it was nice but and I would stay again.
GGuest UserThe trip went very well. I enjoyed every bit of my Stay. It was very close to immunities and local conveniences without the need to go very far with equal access routes to work and to conveniences will definitely be coming again. Thank you Copthorne keep up the good work. 
GGuest UserProbably the best hotel we have stayed in working away every weekend and we stay in a leisure hotel every weekend, all brand new, jacuzzi was unreal, steam room could have been hotter, sauna was 100c which was lovely, never seen one that hot, room had air con, buffet breakfast was beautiful, very clean hotel.
GGuest UserWe stayed here for a diving competition locally and can’t fault this hotel for value for money! The room was a decent size and spotlessly clean. The breakfast was decent enough and lots of choice. The staff were very attentive and I can’t believe we only paid £58 for the 3 of us with breakfast included! And there’s a pool, gym and sauna included in that price!
Reading town is a bit rough but if you need to be central it’s right by the high street and town centre, so very easy
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