I stayed at this hotel to climb the volcano. My flight arrived very late, so I only stayed for a few hours. I just showered and rested for a bit, waiting for the driver to pick me up. It was another three or four hours to the volcano from there. I was really tired, but it was totally worth it!
This was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌
Hotels in Gubeng Subdistrict,Gubeng13.9% of visitors choose this area
MMila Rochmika2025.08.08
This is my second stay here, and I absolutely loved all the friendly staff. I'll definitely be back, but next time I'll request a room on the 17th floor. This room is perfectly fine if you're just looking for a place to rest.
Check-in and check-out processes were quick and easy. The service was satisfying, and breakfast was delicious. The location is easily accessible. Overall, highly recommended! We'll definitely return if we're transiting through Banyuwangi to cross over to Bali.
I had an incredible experience at Bumi Surabaya City Resort, and I can't recommend this hotel enough! Nestled in a lush garden setting right in the heart of Surabaya,excellent service, and beautiful surroundings.
The spacious rooms offered stunning views of the city, providing a perfect blend of relaxation and luxury. I particularly enjoyed the rich breakfast buffet, featuring a delightful selection of both local and international dishes, all freshly prepared and delicious. Moreover, the hotel's facilities had a lovely swimming pool surrounded by greenery, two tennis courts, spa and massage ,perfect for unwinding after a day of exploring the city.
What truly stood out was the hospitality of the staff. Everyone was friendly, welcoming, and eager to ensure that my stay was enjoyable.
The atmosphere was relaxed, making it an ideal spot for both business and leisure travelers.
It’s my second stay at Bumi Surabaya and I look forward to returning in the future. If you're looking for a blend of comfort and charm in Surabaya, this is the place to be!
Hotels in Genteng Subdistrict,Genteng80.6% of visitors choose this area
GGuest User2025.07.29
Easy access to Surabaya biggest tourist spot, the Jalan Tunjungan.Very nice location, no noise. But I felt that the hotel was a bit dark. It was just my preference. I like bright alleys and rooms.
It's really worth it for the kids.. You don't need to go anywhere, it's complete.. If you're looking for something to make the kids happy here.. The only input is, the room can be rejuvenated again..
Overall satisfied.
Recepcionist helpfull, ramah murah senyum. Makanan enak, kebersihan okeh. Hotel nyaman dan ramah utk anak2. So far so good. Recomended hotel bintang 4😊
love everything about this hotel! breakfast was quite good with many selections, service was excellent, next to a mall and room was one of the best in surabaya so far! this hotel is considered quite old but they still managed to keep everything like new and clean. def recommend and will be back ❤️
Hotel look ok but some wallpaper in the room already old and broken, should repair soon, ac ok cold enough, some instruction for shower not so clear, breakfast standart, parking basement
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366 reviews
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9.4/10
Amazing
GGuest UserI would like to extend my heartfelt thanks to all of you for your outstanding service and warm hospitality during my stay. Every interaction – from the front desk to housekeeping and dining – was marked by professionalism, kindness, and genuine care.
You made my visit not only comfortable but truly memorable. I deeply appreciate your efforts and attention to detail.
RRidzwan_wnI had a pleasant stay at the said hotel. I was given a surprise at my room door by the staffs, bringing me a small cut birthday cake and singing birthday song.
Thing that can improve is the towel, which had a weird smell. Maybe management can look into it. Thank you.
GGuest UserThis was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌
MMuzaharIt's an amazing hotel with excellent hospitality, almost all staff are helpfull and you can feel safe to stay here. The front desk is very helpfull as well and provide all the informaton needed.
The room is very clean and all functionaliry is working. The feel of stay is like at your home house.
Hotel facilities also very good condition and manageable.
It's a valuable stay.
AAnonymous UserWe checked in a little late yet staff was very accommodating. Our room was on the 26 floor and it was really spacious for 2 pax. There’s an iron steamer in the room and this is such a win for us who can’t live without iron even during a short trip. It will be better if they provide us the iron board though. Shampoo conditioner and body wash were provided and I wish they provide more hooks in the washroom. It’s a bummer that we only took video of the room but we couldn’t even upload the video here.
Went for a short workout in the gym in the morning before breakfast. They have treadmill elliptical bike some dumbbells and bench for you to do some press lol. They have a good selection of breakfast. We stayed so long so that we were able to try everything from the breakfast menu.
The best part of the hotel was that it is connected to the Pakuwon City Mall. Shopping made easy 🤭
MMrEmzThe location is just off the main street running through Malang, makes the hotel less affected by traffic noise. One of the minor drawbacks of this hotel is the lobby drop off area and minimal availability of parking onsite.
The friendliness and helpful customer service can be felt as you step into the hotel, from the security to the receptionist and workers all radiating warm smiles. Our check in process was smooth, we were assisted to find an available room for early check-in before 1pm . The restaurant staff was also attentive and courteous.
The hotel felt relatively new, only a couple years old and in great shape. The bedroom had semi firm but comfortable mattrass, with abundant pillows. Delightfully we got a 55” LG Smart Tv, with the to-date streaming services available (Netflix, Disney, Prime, Vidio, Youtube) and also cable tv showing international channels (AXN, Japanese, Arabic, etc). The room felt very cosy for resting after a long day's work or travel. The bathroom, although only had showers and no bathtub, gave great water pressure and hot water. The only complaint from the hotel is perhaps due to the connecting door, we can hear the other room's door closing and opening loudly as well as some talking from the other room.
Hotel had an interesting gym for good workout, rooftop cafe/restaurant. Didnt try any of those facilities for this trip but hopefully for my next trip. This is my second stay at 101 and look forward to returning again. Also, right across the hotel is a Sara Bakery, which serves good cakes and bakery products, and has a full restaurant menu also.
SSeptitaStaying at Illira was one of the best experience. The staffs was incredibly kind and helpful, the room is clean and comfortable, the breakfast menu was vary and the taste is quite good. But at the top of all that was the hotel view, it was Bali straits and mount Ijen, incredible😍😍 thank you Illira
Nnasaa_The location is strategic. Close to the campus area. Want to go anywhere near. The facilities are very complete. Cleanliness no. 1 siii. There is a garden in the pool area, so you can enjoy your time while relaxing. Top for Grand Valonia. Good luck
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