Indonesia offers relatively affordable prices, which allows us to enjoy such a nice hotel without spending too much. With a shopping mall right downstairs for convenience, we really wish we could stay longer if time permits.
The location is very convenient. The receptionist Apreriya is friendly and helpful. The room was comfy and clean, but there weren’t slippers and hair dryer. I had a nice rest there before moving to my next destination. That’s pity that the swimming pool is closed due to renovation until 25th August.
This was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference.
We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices.
Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment.
I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team.
Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!
Hotel near Tunjungan,Genteng33.3% of visitors choose this area
TTuomas Ye2026.04.17
Stayed here for 2 nights for a business trip and overall it was quite okay. The location is alright, but just take note it is quite a bit of a walk if you want to go Tunjungan Plaza. Breakfast has a good selection of food, but it gets quite crowded unless you go down early to eat. I had some issues with the TV because it keeps freezing after a while, which was a bit annoying. Also, room service missed out some things because they didn't provide a floor mat and hand towel after they cleaned the room. But for a short business trip, everything else was fine and still acceptable.
Hotel near Tunjungan,Genteng33.3% of visitors choose this area
WWzishan2026.02.20
The cleanliness of the duvet in the room needs improvement; there were several blood stains on it. I brought my own four-piece bedding set, originally thinking I wouldn't use it since I was only staying one night. However, my child found multiple dirty spots on the duvet, so I ended up using my own bedding set.
The hotel is not bad, the price is affordable, and the cost performance is good. It can be used as a transitional place to stay. I just booked a hotel randomly because of the flight time and slept for one night, so I think it is OK. The swimming pool is not very clean, probably because there are too many people. The hotel is longer.
Hotel near Wiyung,Wiyung11.1% of visitors choose this area
GGuest User2026.03.24
One of the best hotel in Surabaya, standing on the biggest mall in Indonesia, we can feel a good holiday with another experiences.
The breakfast was so amazing, have a good taste and serve with a lot of kindness.
We will back again.
This hotel could easily be a five-star, but the price is incredibly reasonable and the service is excellent. Even though it hasn't been open long, it feels like a renovated hotel, as some of the equipment is a bit old, especially the air conditioning which is very noisy. The hairdryer is also incredibly difficult to use. Breakfast was good and quite comprehensive. There's a Sentosa seafood restaurant nearby that's really good.
Hotel near Tunjungan,Tegalsari33.3% of visitors choose this area
Rryancwc2025.12.03
I had a wonderful experience at the Four Seasons by Sheraton. The location is perfect for tourists — there’s a large shopping mall right next door, making it super convenient for dining and shopping. A lively tourist street is also just a short walk away, so there’s always something to explore.
The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help. Overall, this hotel offers great comfort, convenience, and hospitality. Highly recommended for anyone visiting the area!
Absolutely loved staying here! From the moment I checked in, I felt welcomed and valued. The room was spacious, clean, and very comfortable. The bed was super cozy — I slept so well! Staff were incredibly friendly and always ready to help. Highly recommended for anyone looking for comfort and great service.
Great
126 reviews
9.3/10
Check Availability
See All Hotels With Gym in East Java
Travelers Reviews of East Java Hotels
See all
9.1/10
Great
This was my first time taking my infant on a road trip, and we chose Grand Mercure Malang based on its strong reputation and positive reviews. I'm happy to say that the experience lived up to expectations. The room we stayed in was clean and offered a spectacular mountain view. Upon arrival, we were initially assigned a room that was still being cleaned, but the hotel staff quickly realized the mistake and rectified it promptly. We also requested a baby crib, which was delivered shortly after without any issues. The bathroom was well-stocked with amenity kits, and there were plenty of clothes hangers available. The shower pressure was strong and very comfortable. I made use of the gym and swimming pool during our stay. The gym was well-equipped with a squat rack, a full set of dumbbells, a cable machine, and two benches. The swimming pool was pleasantly warm, which made for an enjoyable experience. Our room included breakfast, and there was a wide variety of food options available. The service throughout was kind and respectful. I would say the barista at the coffee counter could benefit from more training to improve their cappuccino-making skills, but it was still acceptable. I will definitely return to this hotel for future stays. I've also included some photos to help others considering booking here. Thanks again to the Mercure Malang team for a great stay!
It’s a very nice hotel spacious enough , I get an up grade from Mountain View room into bathtub room. Breakfast is complete and variously… And there is a restaurant just across the hotel
amazing, relax place... very nice staff .... and the villa is great there is private pool and one staff accompany us everyday (they stay in little house close with us so 24 hours take care of us) very luxury we got breakfast and dinner for 4 person... and there is afternoon tea so delicious😍😍😘 there is swimming pool for together close with fitness centre, bowling, table tennis, painting for children, bilyard... and there will be padel court too if your family loves basketball, tennis, cycling we can borrow all from them... really want go there anymore
I love the staffs, friendly and helpfull . They even prepared our early breakfast because we had to leave at 00.30 for Bromo tour , very nice service, perfect location
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.