Hotels in Genteng Subdistrict,Genteng80% of visitors choose this area
GGuest User2025.07.29
Easy access to Surabaya biggest tourist spot, the Jalan Tunjungan.Very nice location, no noise. But I felt that the hotel was a bit dark. It was just my preference. I like bright alleys and rooms.
the check in is quick and smooth
both rooms are clean
nice layout
great shower
only the shower divider and fake window bother me a bit
Location wise is the best on the main road of Tuban city center.
Roof top pool is also quite refreshing since we can't swim at the beach
Hotels in Embong Kaliasin,Genteng80% of visitors choose this area
RRonald Ramakers2026.01.12
We choose to stay in Swiss-Bel due to our great experience with Ciputra in Semarang which is owned by Swiss-Bel.
Unfortunately, Swiss-Bel Surabaya can't compete with Ciputra Semarang. Both hotels have similar pricing, but Ciputra has a much better atmosphere and amenities.
Swiss-Bel Surabaya has no bar area. The breakfast is served in the lobby where guests check-in and people outside walk by.
The food choice is much less than Ciputra and Swiss-Bel Malang.
However, the hotel itself is good and breakfast sufficient if you don't compare it with Ciputra and Swiss-Bel Malang.
One thing which absolutely needs to be improved is that jam, chocolate paste and peanut paste should be served in cups, not jars where guests have to scoop out the sweetness themselves with a knife or spoon.
This is unhygienic and not tasteful.
The hotel lobby is huge with a bakery and a lounge. The swimming pool is good for children as it has a slide. From the hotel lobby to the rooms is quite a distance as you need to take a lift and walk across to another building and may require you to take another lift if your room is not on the same floor to the connector bridge. Breakfast spread is good but some food gets cold fast. Need to improve on the nasi goreng as it is tasteless.
The experience was phenomenal! All staff were very friendly and went the extra mile in terms of service. The location is great, being right next to a mall so it’s easy to find something to do. Highly recommend their spa!
The hotel was great: it is crispy clean, strategic location (it is located in a very large and modern shopping mall complex), the service is top notch, especially during breakfast at Djaman Doeloe restaurant. One of the staff (Evi, I think) asked me what my favourite that they didn't have on that morning. Told her, I like traditional ”klepon” cake. The next morning, Pak Andik, the pastry chef, brought me 3 klepon, fresh from his kitchen. What a surprise. The cake was delicious, especially with black coffee. Thanks, Pak Andik and Evi, for your hospitality. Will be back again in the near future.
This hotel is centrally located with plenty of eateries and major shopping mall Tunjungan Plaza within 5 mins walk away.
The breakfast buffet has a very good spread and the entire hotel was very clean and orderly. The service staff were very helpful and able to converse in simple English. This is a super value for money hotel to stay with the family.
Hotels in Gubeng Subdistrict,Gubeng20% of visitors choose this area
Ssasya2025.09.01
The hotel is centrally located. While accessing the main road involves a slight detour, overall it's fine, and it's not too far from the main road itself. The rooms are compact, but it's a viable option for a transit hotel. The staff are friendly and very helpful. The TVs come with Netflix, so it's a good option when you don't feel like going out during the day, especially given Surabaya's scorching heat.
Hotel look ok but some wallpaper in the room already old and broken, should repair soon, ac ok cold enough, some instruction for shower not so clear, breakfast standart, parking basement
Hotels in Genteng Subdistrict,Genteng80% of visitors choose this area
GGeorge chun2026.02.12
The hotel's surroundings are very lively, but the hotel's own restaurant serves delicious and affordable food! Highly recommended. The breakfast is Indonesian style and very rich. Overall, it's very clean and convenient for visiting various attractions.
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512 reviews
9.1/10
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9.5/10
Amazing
JjetlaggerWestin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming.
The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.
PPolka13This is actually a VERY COOL hotel. As someone who LOVE vintage things, I really appriciate this place. From their historical front building, their vintage styled room, all took me back to the 90s to early 2000. The NOSTALGIA 🥺. When I was little, my grandpa and grandma used to take me travel and stayed at hotels. So hotels like these have a special place in my heart.
Unfortunately, it looked like they really cut down the budget. Although they gave a very cheap price for their room (not more than IDR 250K including breakfast), on WEEKENDS?? But the towels were not white anymore and felt thin (not like other hotel towels), the sheets had tough spots, and no shower cap. But I loveddd the lemongrass soap and shampoo, and they were in dispensers so less plastic waste.
The breakfast was really sad. It was nice when I stayed here around a couple of years ago. But this time it was worse. Not too many options and looked empty. Really felt like they didn't put much effort. Well, what do you expect for that price? And I understand they might be in a very tight budget.
I noticed they added a ”Mini Zoo” signage. A staff warned me that there were not many animals yet. But I decided to go see it. Turned out it was located in the side of the parking road (but outdoor), there were fishes and a big avian animal (like chicken but different, I don't know what it was). And some parakeets in two separate cages, they were all dead 😭😭 I told a staff and they quickly removed the dead birds. Good idea but poor execution.
But anyways, location was top. Just a few meters across the street, there was a bus stop and you can hop on the Suroboyo Bus to go anywhere. And the hotel itself was in a main street of a hot destination (Old Town Surabaya), with historical buildings complex, also with the chinatown nearby.
I really hope they can survive this economy storm. I really love this hotel 🥺.
NNurahThe hotel lobby is huge with a bakery and a lounge. The swimming pool is good for children as it has a slide. From the hotel lobby to the rooms is quite a distance as you need to take a lift and walk across to another building and may require you to take another lift if your room is not on the same floor to the connector bridge. Breakfast spread is good but some food gets cold fast. Need to improve on the nasi goreng as it is tasteless.
AAlex88Location wise is debatable as you need to see what tour itinerary is.
Because the best location would be central.
But overall its a rather decent hotel
Not a really impressive breakfast but it can get by.
Would not say its worth it.
But the overall vibe of the hotel is pretty good
MMuzaharIt's an amazing hotel with excellent hospitality, almost all staff are helpfull and you can feel safe to stay here. The front desk is very helpfull as well and provide all the informaton needed.
The room is very clean and all functionaliry is working. The feel of stay is like at your home house.
Hotel facilities also very good condition and manageable.
It's a valuable stay.
GGuest UserGenerally, the stay was fine, but there were some drawbacks. Breakfast felt underwhelming since it was held in meeting rooms rather than the restaurant. The biggest issue was the check-in process; our room wasn't ready until 4:00 PM (and after asking the staff several times), and it seemed many other families were in the same boat.
MMrEmzThe location is just off the main street running through Malang, makes the hotel less affected by traffic noise. One of the minor drawbacks of this hotel is the lobby drop off area and minimal availability of parking onsite.
The friendliness and helpful customer service can be felt as you step into the hotel, from the security to the receptionist and workers all radiating warm smiles. Our check in process was smooth, we were assisted to find an available room for early check-in before 1pm . The restaurant staff was also attentive and courteous.
The hotel felt relatively new, only a couple years old and in great shape. The bedroom had semi firm but comfortable mattrass, with abundant pillows. Delightfully we got a 55” LG Smart Tv, with the to-date streaming services available (Netflix, Disney, Prime, Vidio, Youtube) and also cable tv showing international channels (AXN, Japanese, Arabic, etc). The room felt very cosy for resting after a long day's work or travel. The bathroom, although only had showers and no bathtub, gave great water pressure and hot water. The only complaint from the hotel is perhaps due to the connecting door, we can hear the other room's door closing and opening loudly as well as some talking from the other room.
Hotel had an interesting gym for good workout, rooftop cafe/restaurant. Didnt try any of those facilities for this trip but hopefully for my next trip. This is my second stay at 101 and look forward to returning again. Also, right across the hotel is a Sara Bakery, which serves good cakes and bakery products, and has a full restaurant menu also.
SSeptitaStaying at Illira was one of the best experience. The staffs was incredibly kind and helpful, the room is clean and comfortable, the breakfast menu was vary and the taste is quite good. But at the top of all that was the hotel view, it was Bali straits and mount Ijen, incredible😍😍 thank you Illira
Nnasaa_The location is strategic. Close to the campus area. Want to go anywhere near. The facilities are very complete. Cleanliness no. 1 siii. There is a garden in the pool area, so you can enjoy your time while relaxing. Top for Grand Valonia. Good luck
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