To get a good night's rest before climbing Mount Bromo, I booked this hotel in downtown Surabaya. The hotel was inexpensive but offered standard five-star service and facilities. Before checking out, I visited the hotel's restaurant; compared to other eateries nearby, the food was tasty and affordable. The only minor drawback was that the staff's English proficiency was limited, making communication a bit difficult.
Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
Hotels in Gubeng Subdistrict,Gubeng20% of visitors choose this area
MMaryHalim2024.05.25
This hotel is quite economic for Harris’ level. There are pool, gym, and kids playground. The room is not that spacious but very comfortable for two persons. I requested for an iron and they delivered it to my room very quickly. They could do better for the restaurant, elevator, and the toilet — no bidet shower hence a little bit struggling for kids (i had some guest with kids coming over).
The Hotel have not been up grade since took over from HYATT. The table lamp is not working, chairs are dirty and upholstery are stained. TV is small and limited programs. Corridor carpet is dirty and the lamp shape is chipped. We love the Breakfast - wide selection , great food and serve in outdoor garden setting.
Hotels in Genteng Subdistrict,Genteng74.3% of visitors choose this area
GGuest User2025.06.21
There's a lot that's right with this hotel. Room is clean, bright and modern looking. If there is such a thing as a super king size bed then this would be it. Comfortable firmness with 4 pillows. Bedroom slippers, hand towels and usual toiletries provided. Water pressure and temperature control is good. I really appreciate having usb/electrical outlets next to each side of the bed. There are smoking and non-smoking rooms available.
I have to say their breakfast spread is the most varied that I have ever seen. Loads of choices and it came with a nice view as the restaurant is on the 17th floor. Service was a bit slow when it came to clearing the used plates if you're not near the service station but still acceptable.
All the staff that we encountered were very polite and friendly, from front desk to housekeeping.
Location wise it's quite central. Lots of cafes and a few mini marts around the hotel area. Can use grab if you need to go further.
The old hotel was replaced by a theme park hotel concept. Unfortunately I'm not quite ready for that yet. The bathroom where I was staying had a moldy ceiling and some of the wood was peeling slightly. Many statues give the impression of horror. Even though the waiters are friendly, there seems to be a lack of staff for such a large number of hotels and rides, which also affects the cleanliness of the hotel, which should be maximal.
very recommended for family trip, the room clean, friendly staffs with great services, the breakfast delicious with many variations menu, will be back again once we visit banyuwangi
Stayed at this hotel for 2 nights was a nice experience.. connected to the mall, easy to grab some food at there.. staffs was friendly and humble.. they also allowed me to enter the room before 3PM when the room is ready..
Hotel look ok but some wallpaper in the room already old and broken, should repair soon, ac ok cold enough, some instruction for shower not so clear, breakfast standart, parking basement
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364 reviews
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9.4/10
Amazing
GGuest UserWhat a wonderful stay! It was so peaceful and incredibly clean. The breakfast was beyond amazing, and the views were absolutely spectacular. I'll definitely be back again. Can't wait for my next visit!
SSHAHRUL NIZAM SHOKRIThank you Hotel Arcadia by Horison.
The service is great
The stuff is great and polite
The room is comfy
The food is delicious and big portion
OOumou :)Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
AAlex88Location wise is debatable as you need to see what tour itinerary is.
Because the best location would be central.
But overall its a rather decent hotel
Not a really impressive breakfast but it can get by.
Would not say its worth it.
But the overall vibe of the hotel is pretty good
TThais Carolina 14We came from Malaysia and stayed at Shangri-La Surabaya with our baby and family and it was a perfect experience from start to finish. The staff were extremely friendly, helpful, and always made sure we were comfortable. They treated our baby with so much care, even preparing a baby cot and warm water whenever needed.
AAnonymous UserWe checked in a little late yet staff was very accommodating. Our room was on the 26 floor and it was really spacious for 2 pax. There’s an iron steamer in the room and this is such a win for us who can’t live without iron even during a short trip. It will be better if they provide us the iron board though. Shampoo conditioner and body wash were provided and I wish they provide more hooks in the washroom. It’s a bummer that we only took video of the room but we couldn’t even upload the video here.
Went for a short workout in the gym in the morning before breakfast. They have treadmill elliptical bike some dumbbells and bench for you to do some press lol. They have a good selection of breakfast. We stayed so long so that we were able to try everything from the breakfast menu.
The best part of the hotel was that it is connected to the Pakuwon City Mall. Shopping made easy 🤭
MMrEmzThe location is just off the main street running through Malang, makes the hotel less affected by traffic noise. One of the minor drawbacks of this hotel is the lobby drop off area and minimal availability of parking onsite.
The friendliness and helpful customer service can be felt as you step into the hotel, from the security to the receptionist and workers all radiating warm smiles. Our check in process was smooth, we were assisted to find an available room for early check-in before 1pm . The restaurant staff was also attentive and courteous.
The hotel felt relatively new, only a couple years old and in great shape. The bedroom had semi firm but comfortable mattrass, with abundant pillows. Delightfully we got a 55” LG Smart Tv, with the to-date streaming services available (Netflix, Disney, Prime, Vidio, Youtube) and also cable tv showing international channels (AXN, Japanese, Arabic, etc). The room felt very cosy for resting after a long day's work or travel. The bathroom, although only had showers and no bathtub, gave great water pressure and hot water. The only complaint from the hotel is perhaps due to the connecting door, we can hear the other room's door closing and opening loudly as well as some talking from the other room.
Hotel had an interesting gym for good workout, rooftop cafe/restaurant. Didnt try any of those facilities for this trip but hopefully for my next trip. This is my second stay at 101 and look forward to returning again. Also, right across the hotel is a Sara Bakery, which serves good cakes and bakery products, and has a full restaurant menu also.
SSeptitaStaying at Illira was one of the best experience. The staffs was incredibly kind and helpful, the room is clean and comfortable, the breakfast menu was vary and the taste is quite good. But at the top of all that was the hotel view, it was Bali straits and mount Ijen, incredible😍😍 thank you Illira
Nnasaa_The location is strategic. Close to the campus area. Want to go anywhere near. The facilities are very complete. Cleanliness no. 1 siii. There is a garden in the pool area, so you can enjoy your time while relaxing. Top for Grand Valonia. Good luck
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