Good price with a nice view. View of the bridge during the day is breathtaking. The new wing’s rooms are a lot nicer. Not much service. No one helps you with luggage when you arrive. And staff don’t look too helpful or happy. The hotel is near outlet and easy drive to Kobe city centre. Breakfast is good with a lot of bread variety. You need to bring your room towel to public bath. For this price I wouldn’t mind staying there again.
The hotel's location is absolutely fantastic, right in Sannomiya. It's just a short walk to Sannomiya Station, the airport bus, and Daimaru department store. Directly across from the hotel is a 24-hour Don Quijote, spanning four floors – I always end up buying so much there! They also offer late-night snacks. While the room isn't huge, the separate wet and dry areas in the bathroom are a rare and welcome feature for a Japanese hotel.
This is a great family-friendly hotel, featuring both indoor and outdoor playgrounds that are perfect for kids. The breakfast is good and offers a satisfying start to the day.
The hotel is conveniently located right next to Meriken Park, making it ideal for a relaxing stroll or sightseeing. It also provides a shuttle service to and from Sannomiya. Do note that the pick-up and drop-off points are at different locations, and the shuttle bus departs punctually.
The room is spacious, which adds to the overall comfort of the stay.
Overall, a wonderful place. We highly recommend it. It was a wonderful walk from the station to the hotel, and we were greeted with the utmost courtesy, explained everything, and shown around. We were shown to our room and given instructions. We booked a traditional room with futons, and the view from the window was simply stunning. The onsen includes two hot springs, a comfortable changing area with massage chairs, a sauna, and a cold plunge pool. They give free passes to seven public baths in the village. There's a shuttle that takes you to various walking spots. The prices are reasonable. The breakfast buffet was wonderful. We were very satisfied and would love to come back!
Hotel near Awaji Island,Sumoto5.9% of visitors choose this area
BBeeeee2222026.02.06
The hot water was a little lukewarm, and even with the air conditioner turned up, the room was still a bit cold...
However, the room was spacious, and the breakfast salad dressing was delicious. The entire building was also incredibly clean!
The room was clean overall and service was quite good. But my stay at the hotel ended on a low note. On my check-out day I decided to have breakfast at the hotel restaurant on the 2nd floor. The menu included a ”Continental Breakfast” (at 2000 yen), for which I could choose between toast/croissant/danish, different juices, and coffee or tea. I assumed that the above choices are breakfast items with options, and expected a normal ”Continental Breakfast” which usually includes an egg, bacon/sausage/ham, and some potato fries etc. It turns out that this continental breakfast includes *only* 3 pieces of toasted bread (they later gave me 2 additional pieces because the original 3 were too burned), along with juice and coffee, charging me 2000 yen just for these. I felt this is a rip-off even for a hotel breakfast, and misleading.
From Osaka Uehommachi, go directly to Uozaki (Google Maps says ”no transfer” means you get off and change to the next bus at the same platform), then transfer to the Rokko Express (which offers a wonderful view and a unique experience). Get off at Island Center Station three stops later, and the hotel is right at the East Exit of the overpass. Bus No. 23 is located on the first floor of the hotel, reaching Kobe Mita in the city center in about 20 minutes. The stop is right in front of the Hankyu Department Store. There are also buses to Shin-Kobe, but they run less frequently. The bus to Kobe Airport is also on the first floor. Reservations can be made at the front desk, and there's a self-service ticket machine at the entrance. The earliest bus leaves at 6:23 AM, and the trip takes just over an hour.
There's a FamilyMart convenience store next to the hotel. We booked a terrace room, which had a large outdoor terrace. The hotel's Hama Onsen is open until midnight and features several large and small pools, including an outdoor area. It's a great place to soak after strolling through the streets.
The “sea view” was very disappointing and honestly not what I expected at all when booking this room.
What made the experience worse was the pricing issue. After my booking became non-refundable, the hotel price dropped by around 30%, which was shocking. I’ve never had this happen before. The explanation that the lower price was a different non-refundable rate doesn’t fully justify such a big drop. On top of that, trip.com customer service only gave me an update after I followed up four times, which was frustrating.
Check-in was also a poor experience. We arrived around 9pm with a child, and there was no staff at the ground floor to help with luggage at all, even though the reception is on the 17th floor. After check-in, there was again no assistance with luggage, which was very inconvenient when travelling with a child. Despite my booking clearly stating one adult and one child, there were no kids’ amenities provided, not even a child’s toothbrush.
The light in the middle of the room was broken, the wires were exposed and the light bulbs were removed. It was very dark at night, and there was a Bible in the drawer. The whole hotel has a very old atmosphere and European interiors. I felt like it was a hotel from an American horror movie. Hahaha, I was a little scared alone, but overall it was just like that, ordinary. I saw a swimming pool and a gym, but I only stayed for one night and didn't go there. The buffet downstairs was quite delicious, although I didn't see the menu clearly and was put on a pedestal.
Hotel near Awaji Island,Awaji City5.9% of visitors choose this area
GGuest User2025.10.31
Probably my favourite hotel room in all my Japan trips. The room was really spacious, had a great balcony, fantastic view, the shower, bathtub and dressing area was big. Because of the hotel's location being right next to Yumebutai (or actually part of it), it is a destination in itself. We spent a morning just exploring Yumebutai and it was nice and chill. We took a cab after Demon Slayer night walk at Nijigen no Mori to the hotel (was just too tired to figure out the bus), it cost us about 2000yen for a 7-10 mins ride? the hotel is one of the main stops for bus route and we were able to take a direct bus back to Kobe Sannomiya the next day. Highly recommended!
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GGuest UserThe hotel's location is absolutely fantastic, right in Sannomiya. It's just a short walk to Sannomiya Station, the airport bus, and Daimaru department store. Directly across from the hotel is a 24-hour Don Quijote, spanning four floors – I always end up buying so much there! They also offer late-night snacks. While the room isn't huge, the separate wet and dry areas in the bathroom are a rare and welcome feature for a Japanese hotel.
CcorangThis is a great family-friendly hotel, featuring both indoor and outdoor playgrounds that are perfect for kids. The breakfast is good and offers a satisfying start to the day.
The hotel is conveniently located right next to Meriken Park, making it ideal for a relaxing stroll or sightseeing. It also provides a shuttle service to and from Sannomiya. Do note that the pick-up and drop-off points are at different locations, and the shuttle bus departs punctually.
The room is spacious, which adds to the overall comfort of the stay.
GGuest UserOverall, a wonderful place. We highly recommend it. It was a wonderful walk from the station to the hotel, and we were greeted with the utmost courtesy, explained everything, and shown around. We were shown to our room and given instructions. We booked a traditional room with futons, and the view from the window was simply stunning. The onsen includes two hot springs, a comfortable changing area with massage chairs, a sauna, and a cold plunge pool. They give free passes to seven public baths in the village. There's a shuttle that takes you to various walking spots. The prices are reasonable. The breakfast buffet was wonderful. We were very satisfied and would love to come back!
GGuest UserThe location is fantastic, right above JR, and surprisingly quiet. It's about a 20-minute walk to the Sannomiya transportation hub, and a bit further to Meriken Park, which is perfect for enjoying the sea breeze and night views. The hotel itself also offers great night views. While the facilities are a bit dated, the room is spacious and clean.
__WeChat27932****The hot spring is really big, and you can enjoy both the upstairs and downstairs pools for free. There's a shuttle bus to Sannomiya Station. The room views are absolutely stunning, perfect for couples. Breakfast was just okay, but overall, it's a great stay.
GGoocatThe “sea view” was very disappointing and honestly not what I expected at all when booking this room.
What made the experience worse was the pricing issue. After my booking became non-refundable, the hotel price dropped by around 30%, which was shocking. I’ve never had this happen before. The explanation that the lower price was a different non-refundable rate doesn’t fully justify such a big drop. On top of that, trip.com customer service only gave me an update after I followed up four times, which was frustrating.
Check-in was also a poor experience. We arrived around 9pm with a child, and there was no staff at the ground floor to help with luggage at all, even though the reception is on the 17th floor. After check-in, there was again no assistance with luggage, which was very inconvenient when travelling with a child. Despite my booking clearly stating one adult and one child, there were no kids’ amenities provided, not even a child’s toothbrush.
GGuest UserThe room was clean overall and service was quite good. But my stay at the hotel ended on a low note. On my check-out day I decided to have breakfast at the hotel restaurant on the 2nd floor. The menu included a ”Continental Breakfast” (at 2000 yen), for which I could choose between toast/croissant/danish, different juices, and coffee or tea. I assumed that the above choices are breakfast items with options, and expected a normal ”Continental Breakfast” which usually includes an egg, bacon/sausage/ham, and some potato fries etc. It turns out that this continental breakfast includes *only* 3 pieces of toasted bread (they later gave me 2 additional pieces because the original 3 were too burned), along with juice and coffee, charging me 2000 yen just for these. I felt this is a rip-off even for a hotel breakfast, and misleading.
MMM0112The view of the hotel is very beautiful and the room is large and comfortable. The decoration in the room is very design, and the electrical appliances are all up-to-date. The service was very good and the rest was very good. We chose breakfast in the room and enjoyed the sunrise and sunset here. We were very happy. There are also buffet snack bars on the 3rd floor. Don't miss ~ If the weather is good, you must spread it around the hotel or ride a bicycle. It's too comfortable. 😌 I have lived in several hotels nearby. This is definitely the most cost-effective + comfortable!
GGuest UserThe hotel is nestled in Meriken Park, offering truly stunning views; the hotel itself is a scenic spot.
The room size and facilities met expectations. I had researched beforehand and booked an East-facing room. I made a mistake when booking and ended up with a non-refundable special offer room, which was slightly smaller. However, the bed faced the balcony, so if you're an early riser, you can actually catch the sunrise from this room.
The only downside is that the hotel might have been open for a while and hasn't been maintained very well. The cleanliness wasn't ideal, especially for Japan. There was a lot of dust on the ceiling directly above the air conditioning vent, which looked a bit messy. I hope the hotel pays more attention to these details.
I had read in guides that it's best to take the shuttle bus or a taxi to the hotel because it's uphill and inconvenient with luggage. However, there's an escalator to the left of the hotel, which is perfectly fine for carrying suitcases. Just be aware that it stops operating after a certain time at night, so keep that in mind when checking in.
Due to a flight delay, we were supposed to arrive at 4 PM, but it got pushed to the evening. We landed quickly, took the airport bus to Sannomiya, and easily found the hotel shuttle pick-up point. We were lucky to catch the 10:30 PM hotel shuttle.
Upon arrival, we also bought some food and drinks at the convenience store on the first floor of the hotel lobby. This is the only convenience store in the vicinity, and it closes at 11 PM.
Overall, the highlight of this hotel is its scenery. You can take your time to fully appreciate the beauty of Kobe Port – it's an experience worth having. The drawback is that it's a bit far from Sannomiya's shopping centers, which can affect your subsequent plans.
AAnonymous UserFrom Osaka Uehommachi, go directly to Uozaki (Google Maps says ”no transfer” means you get off and change to the next bus at the same platform), then transfer to the Rokko Express (which offers a wonderful view and a unique experience). Get off at Island Center Station three stops later, and the hotel is right at the East Exit of the overpass. Bus No. 23 is located on the first floor of the hotel, reaching Kobe Mita in the city center in about 20 minutes. The stop is right in front of the Hankyu Department Store. There are also buses to Shin-Kobe, but they run less frequently. The bus to Kobe Airport is also on the first floor. Reservations can be made at the front desk, and there's a self-service ticket machine at the entrance. The earliest bus leaves at 6:23 AM, and the trip takes just over an hour.
There's a FamilyMart convenience store next to the hotel. We booked a terrace room, which had a large outdoor terrace. The hotel's Hama Onsen is open until midnight and features several large and small pools, including an outdoor area. It's a great place to soak after strolling through the streets.
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