Posted on Dec 17, 2025|Standard Room
Anonymous UserPrice: Very cheap for a 4-star hotel. Good value for money.
Location: Quite far, located in the an Naseem area, but like the vive there.
Shuttle bus : very excellent and very punctual.
Room: Overall okay, but the toilet is quite small.
Breakfast: Has a good variety, but the menu is almost the same every day. I stayed for 7 nights and ended up eating nearly the same items daily.
Staff: Generally okay, but there was a serious incident that affected my stay. One night, a bellman attempted to open my room door 2–3 times. Fortunately, I had engaged the inner lock, so he was unable to enter fully. He was accompanied by other outsiders, which was a clear breach of guest privacy and safety.
I immediately made a complaint to the reception. They offered a room upgrade, but the room change process took a very long time. I waited from before Maghrib until after Isya, and eventually had to go to the reception myself to follow up.
Wi-Fi: After changing to the new room, the Wi-Fi signal was very weak. I had to sit near the lift area just to get a stable and stronger internet connection, which was very inconvenient.
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Price per night from:NZD 79
Posted on Dec 25, 2025
Moataz888
I’ve stayed four days and enjoyed the daily bus service to Haram it was 24/7 days, the receptionists are professional and approachable.
The room service was friendly and supportive. The room was mid clean not immaculate but it was nice, the TV was working well.
The fridge is not cooling very much but its fine.
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Price per night from:NZD 65
Posted on Apr 12, 2026|Superior Room City View - West Towers
OmarTayo
This is the best hotel I have ever stayed in Makkah.
In terms of cleanliness, bed size, room service, and the hotel lobby—everything was outstanding.
The best experience I had was with housekeeping, especially Mr. Ikter Husen at Tower 2, 14th floor (my room was 1404). His service and attention to detail were exceptional.
I highly recommend this hotel to anyone visiting Makkah. The overall service, cleanliness, and attitude of all the staff are truly exceptional.
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Price per night from:NZD 285
Posted on Mar 10, 2026|Superior King Room
Eren_SHKThe hotel was great, clean, and staff is extremely welcoming & helpful… the location of the hotel is a bit far from the masjid al-Haram, however, the hotel has their own buss waiting right outside the hotel lobby operating 24/7 to drop you to Sheb Amer bus station… also the bus waits for you in section A platform C-23
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Price per night from:NZD 59
Posted on Jul 6, 2026
Guest User
The staff was brilliant from reception to house keeping everyone was so professional and ready to help. Every single person that I dealt with went the extra mile in providing the greatest service ever. I am so glad I stayed here. The breakfast menu was out of this world. Absolutely neat king Abdul aziz gate. As soon as you come out you can see Makkah. Will definitely recommend and will come and back and stay with them
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Price per night from:NZD 255
Posted on Apr 22, 2026
Mohd606
Great hotel with fantastic facilities. The room was spacious and the interior design is very impressive. Service was professional, and the overall vibe was perfect. I would definitely stay here again!
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Price per night from:NZD 281
Posted on Mar 10, 2026|Grand Deluxe Triple Room
Guest UserHuge thanks and appreciation to the receptionist, Sara! She was a wonderful example of dedicated nationals who go above and beyond to serve the guests of God (referring to pilgrims or visitors to holy sites) with such warmth, cheerfulness, and excellent service. My thanks also go to the buffet staff and our Saudi coffee server, Abdulmajeed, and the rest of the team. Thanks to everyone for a truly unique experience!
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Price per night from:NZD 248
Posted on Jun 14, 2026
Nurjuhaida Mohamad ShahirWe had a wonderful stay at the hotel. The location is excellent, with easy access to the Haram, making it very convenient for prayers and daily activities.
The check-in and check-out process was smooth, the housekeeping team did a great job throughout our stay, and the breakfast spread offered a wide variety of options every day.
The highlight of our stay was undoubtedly the Kaaba view from our room. It was truly a memorable and special experience that we will always cherish.
Thank you to the entire team for the warm hospitality. We would gladly stay here again and highly recommend this hotel to anyone visiting Makkah.
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Price per night from:NZD 265
Posted on Dec 12, 2025|Signature Suite with City View
Aulia BimoOverall the hotel staff & receptionist services was very great. Unfortunately, we had bad experiences with the Majlis Restaurant & Cafe Staff services. They force us as the guest of the Raffles for any order with specific minimum order and payment, even though the time we visit is around 9.30 pm (local time), after the dinner.
Please take the act as appropriate for any staff that not provide good service and humble to the Hotel Guest.
Appreciated and thanks.
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Price per night from:NZD 504
Posted on Jun 12, 2026
Anonymous UserThe facilities and amenities are actually good, but the offer of the room type does not actually mathces the description and picture associated. When we pick kaaba view and we see that the picture associated is clear kaaba view, the perception is the room is clear kaaba view without obstruction. However, it's disappointing to find out that the view of the romm to the kaaba was actually obstructed by a crane. This should not happe
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Price per night from:NZD 268