Excellent location, right next to Nara JR Station, which is super convenient for travelers with luggage. After dropping off our bags, we easily walked through Sanjo-dori to Kofuku-ji Temple and Nara Park, passing by various shops and restaurants along the way. The hotel's self check-in and check-out machines were very efficient, even printing our breakfast vouchers automatically. The room size was just right, and the facilities were quite new. Highly recommend this hotel!
Hotel is new, room and facilities are fantastic. View from the roof terrace is great! Also thankful for the free shuttle bus to the train station.
We have the dinner and breakfast package. Restaurant seems under staffed. We have to wait for empty plates to be replenised in buffet area. During breakfast time, there is long queue for food and often empty plates.
The hotel's decor is a bit dated, but the rooms are larger than typical Japanese hotels, with enough space to open a suitcase, and well-equipped. The breakfast is exceptionally plentiful, there's a large supermarket downstairs, and delicious ramen nearby. Plus, the transportation is super convenient.
A question to think about, ‘What makes a hotel a luxury one?’
To me, it’s luxury because of the hospitality of the staff, quality of the property and the food they provided totally exceed travellers’ expectations, and as a result, we would love to pay more for the experience.
Some staff really tried their very best to help me during my stay while some just didn’t. Upon arrival, I tried to communicate with the staff that I’d like to cancel my third night’s dinner because of the change of my plan. At first, I booked six meals in total and I’d only want to cancel one dinner and they said I needed to pay 100% for the cancelled meal because they have already bought the ingredients. Okay, I tried to understand that because they had already taken away my credit card and there’s nothing I could do about that and I thought it must be a very nice meal and that’s why they insisted that. Disappointingly, the portion was so small and paying the same amount of money I could get so much better food in 虹夕諾雅 or any other five star onsen hotels in Japan. As a result, I went to bed feeling hungry and eating the snacks I bought for myself :( The food portions are like a bento instead of a proper meal. )
Also, the Western style breakfast was so overpriced and the avocado in the omelette was not fresh at all.
One more thing to note is that the complimentary champagne service they provided to their guests. It’s a nice experience but maybe I’m just a lady travelling alone and I couldn’t speak Japanese at all, the waitress didn’t serve me the same way as she served other people in the cafe. When all of them got two glasses of free drinks, one cocktail and one champagne, she only gave me one champagne and didn’t offer me the cocktail. And the day after, there was a nice staff who served me properly and I finally realized that I am entitled to two drinks.
(Sigh)The experience was like buying a Chanel bag. The bag was pricey but the chain of the bag just suddenly fall apart
while you are using it for the very first time. My advice is: Don’t use their catering services especially for the in-room dining plan. There are so many better choices out there in the city. The room and the service of the staff are great tho.
My best appraise is for the services in both of reception and restaurant, especially the staffs from Nepal and Max from Indonesia. Many thanks for the sincere service and patience to my naughty boy, he missed you a lot and he promised to come again next year to see you then. For me, the soundproofing effectiveness is really not friendly, I woke up by the car noises outside many time in the nite😭
Amazing
143 reviews
9.4/10
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9.4/10
Amazing
GGuest UserA question to think about, ‘What makes a hotel a luxury one?’
To me, it’s luxury because of the hospitality of the staff, quality of the property and the food they provided totally exceed travellers’ expectations, and as a result, we would love to pay more for the experience.
Some staff really tried their very best to help me during my stay while some just didn’t. Upon arrival, I tried to communicate with the staff that I’d like to cancel my third night’s dinner because of the change of my plan. At first, I booked six meals in total and I’d only want to cancel one dinner and they said I needed to pay 100% for the cancelled meal because they have already bought the ingredients. Okay, I tried to understand that because they had already taken away my credit card and there’s nothing I could do about that and I thought it must be a very nice meal and that’s why they insisted that. Disappointingly, the portion was so small and paying the same amount of money I could get so much better food in 虹夕諾雅 or any other five star onsen hotels in Japan. As a result, I went to bed feeling hungry and eating the snacks I bought for myself :( The food portions are like a bento instead of a proper meal. )
Also, the Western style breakfast was so overpriced and the avocado in the omelette was not fresh at all.
One more thing to note is that the complimentary champagne service they provided to their guests. It’s a nice experience but maybe I’m just a lady travelling alone and I couldn’t speak Japanese at all, the waitress didn’t serve me the same way as she served other people in the cafe. When all of them got two glasses of free drinks, one cocktail and one champagne, she only gave me one champagne and didn’t offer me the cocktail. And the day after, there was a nice staff who served me properly and I finally realized that I am entitled to two drinks.
(Sigh)The experience was like buying a Chanel bag. The bag was pricey but the chain of the bag just suddenly fall apart
while you are using it for the very first time. My advice is: Don’t use their catering services especially for the in-room dining plan. There are so many better choices out there in the city. The room and the service of the staff are great tho.
KKay ChHotel is new, room and facilities are fantastic. View from the roof terrace is great! Also thankful for the free shuttle bus to the train station.
We have the dinner and breakfast package. Restaurant seems under staffed. We have to wait for empty plates to be replenised in buffet area. During breakfast time, there is long queue for food and often empty plates.
MM348626****The hotel's decor is a bit dated, but the rooms are larger than typical Japanese hotels, with enough space to open a suitcase, and well-equipped. The breakfast is exceptionally plentiful, there's a large supermarket downstairs, and delicious ramen nearby. Plus, the transportation is super convenient.
GGuest UserExcellent location, right next to Nara JR Station, which is super convenient for travelers with luggage. After dropping off our bags, we easily walked through Sanjo-dori to Kofuku-ji Temple and Nara Park, passing by various shops and restaurants along the way. The hotel's self check-in and check-out machines were very efficient, even printing our breakfast vouchers automatically. The room size was just right, and the facilities were quite new. Highly recommend this hotel!
GGuest UserMy best appraise is for the services in both of reception and restaurant, especially the staffs from Nepal and Max from Indonesia. Many thanks for the sincere service and patience to my naughty boy, he missed you a lot and he promised to come again next year to see you then. For me, the soundproofing effectiveness is really not friendly, I woke up by the car noises outside many time in the nite😭
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