Ssj91this hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.
GGuest UserAbsolutely the best! From check-in to check-out, the service was truly exceptional. The staff were incredibly friendly and helpful with everything. During breakfast, there was a huge variety of delicious food – so much that I didn't know what to choose! The cleanliness was top-notch. There are plenty of great places nearby, and it's easy to find food. The 8th floor has a playground with lots of games for kids, so they won't get bored. Will definitely repeat again.
ZZuileThe hotel staff were incredibly dedicated and responsive to all our requests. The room was clean and tidy. The beach behind the hotel is a bit small, but it's shared with the neighboring hotels, so you can walk along it, and the scenery is still beautiful. However, the hotel's internal landscaping is fantastic. It's definitely worth another visit.
GGuest UserThe hotel's location is great. During my three-day stay, I could easily walk to Mural Street every day, and enjoy durian and highly-rated restaurants at my leisure. There's also a shopping mall nearby with a supermarket, Watsons, and an ATM for currency exchange. The weekend art market is also within easy walking distance.
The hotel breakfast was good. Each day, there was a local specialty dish prepared outside the lobby that you could go and pick up yourself, along with freshly squeezed juice. There's also a piano in the lobby on the first floor, with performances in the evenings.
SSinitaChopraMy son and nephew stayed in the Premier Twin Room, and their feedback honestly left me flabbergasted. For boys whose vocabulary on things like hotels and hospitality is usually quite limited, they simply could not stop yapping about how much they loved the room!
According to them, the room was huge, comfortable, and incredibly cosy. Their absolute favourite part? The complimentary mini bar items — that definitely earned extra points! They also could not stop talking about how amazing the shower was.
A special mention must also go to the housekeeping team. Hats off to the housekeeping lad who somehow managed to clean and organise the room so well despite the unbelievable amount of clutter the boys created within such a short time frame. Truly impressive and very much appreciated.
The boys also thoroughly enjoyed the breakfast spread and kept mentioning the warmth and hospitality showered upon them throughout their stay.
Thank you once again to the entire team at Sunway Hotel Penang for making their stay such a memorable one. It is experiences like these that keep us coming back.
IIntan IzlanWe had such a wonderful stay at Angsana Teluk Bahang for my daughter's birthday. From the moment we arrived, the staff made us feel so welcome and ensured everything was perfect.
A special thank you to the team for the thoughtful birthday arrangement. It was beautifully prepared and made my daughter's day extra special. Seeing how happy and excited she was made our family trip even more memorable.
The resort is beautiful, the atmosphere is relaxing, and the facilities are great for families with children. Everyone was friendly, attentive, and always ready to help with a smile.
Thank you, Angsana Teluk Bahang, for making our birthday celebration so memorable. We truly enjoyed every moment and can't wait to come back again!
FfhatihahOverall, I'm satisfied, but of course, there were a few things that weren't perfect, haha. Check-in was good and fast, even though there were a lot of people. There was complimentary juice while waiting to check-in. The swimming pool is great and big, with slides for kids too. The kids' room is amazing, with a ball pit, PS5 games, slides, and more! The kids' room is definitely the best 👍🏻 Breakfast was a bit disappointing because the table I got was hot. Didn't feel the air conditioning at all. The room was great, sea view, and clean. Parking was a bit difficult. It's first-come, first-served, or you'll have to valet park if you want secure parking. The staff were very friendly. Excellent.
了了了-ZHUOOverall, it's decent for the price. However, there's a noticeable difference between the OZO in Phuket and this OZO in Penang. The location is in George Town, but on the northern side near the sea, meaning it's over 1km away from most major attractions, restaurants, and durian shops.
The staff weren't as friendly as in Phuket; checking in felt like doing business at a government office. We booked three deluxe twin rooms, but they were assigned to two different floors.
The hotel has nowhere to dry clothes, and even the hangers are semi-fixed in the wardrobe.
At night, you can hear music playing, which affected our sleep (especially the bass).
Since we had a child, we requested an extra bed, but the extra bed didn't come with a proper duvet, only a very thin blanket.
GGuest UserThis hotel doesn't live up to its price point at all; it's purely for social media check-ins.
1. **Facilities:** The elevator doors and handrails are of poor quality. You could charitably call it 'distressed,' but honestly, it just feels cheap, with fading, chipped paint, and wobbles. The hotel room doors and toilet seats lack soft-close mechanisms. The toiletries feel cheap and are not what you'd expect for a two-thousand-a-night stay. Even after getting the towels wet, they left a sticky, unrinsed detergent residue on my hands.
2. **Service:** Most high-end hotels offer food reheating services, but not here. The service is very average. While the staff wear professional uniforms, their demeanor feels very casual, not like they've had proper training, whether it's how they walk or their eye contact.
3. **Restaurant:** Most of the dishes in the restaurant are pre-made.
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