I had a great experience at Scenic Hotel. During check-in, the male staff member was extremely friendly and helpful. He gave me lots of useful information about the area, including the best places to eat, where to park, and tips for seeing the penguins. His local knowledge really helped make our trip easier and more enjoyable.
The next morning, after coming back late from travelling, I asked the reception if I could check out 15–20 minutes later. The staff member on morning reception was very cool, understanding, and friendly. She happily allowed the late checkout with no issues at all.
Overall, both staff members provided excellent service, and I really appreciated their kindness and helpful attitude. Highly recommend this hotel for both comfort and outstanding customer service!
It's alright, about a 10-minute drive from where you can see the penguins. The only downside is that the kitchen utensils are a bit sparse – not even a single knife, just one pair of scissors. I'd suggest the hotel at least provides a knife set. Also, there were only two hangers, which wasn't enough. The bed was quite comfortable. The water pressure was very low, so I didn't even bother showering that day.
The location is super convenient, you can walk to all the lively spots! The room was comfortable and beautiful, and the breakfast was delicious 😋. The staff were very friendly. Everything about my stay here was wonderful 👍
The location is close to the airport but a bit far from the city center. The hygiene is good, and the front desk service is excellent. However, there are very few parking spaces, and you can only park in the green-marked areas. The elevator at the entrance to the parking lot was out of order, which made it difficult to carry luggage to the front desk.
Facilities: The resort has complete facilities, a good environment, and a large golf course. The hotel rooms are average, American style.
Hygiene: The hygiene of New Zealand hotels is good.
Environment: Really good! There are also many foreigners staying here, all of whom come to play golf on vacation.
Service: Not bad!
Thus hotels most appealing benefit is its location. It’s a short walk to the octagon, historical railway station and the excellent (and free admission) Pioneer Museum. It’s a short is also only a couple of streets from George Street which has lots of shopping and restaurants. A block away is a large supermarket for groceries. The room size is adequate with a fridge and kettle. The carpet could use a good cleaning. The main issue was with the shower. It has no enclosure and although the floor is sloped towards the drain we had to put towels around the floor to stop water from running everywhere. The towels and bath mat naturally got soaked. For the price and location I would recommend this hotel if you are. It looking for anything upscale.
Chinese service, attentive and enthusiastic service, the car encountered some problems, the owner has been helping to communicate on the phone, thank you very much! The room is clean and hygienic. It has its own yard and parking is convenient. The car is parked at the door of the room. The motel is right on the main road, making it easy to get in and out. This is a very nice motel, highly recommended!
An absolutely wonderful experience! The hotel's surroundings are incredibly beautiful. Inside, the decor is very unique and charming, with a lovely little garden and a pool. The front desk even gave us welcome cookies when we checked in, which was a really nice touch.
Wonderful. Had the 2 bedroom apartment for sons graduation. Was spacious and all amenities provided including iron, hair dryer and microwave, fridge.
Was comfortable and warm. Great location and accessible parking.
Very Good
93 reviews
8.8/10
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8,3/10
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NNigulasizhaosiayoLocated on the outskirts of Queenstown, it's about a 15-minute drive to the town center. There's a McDonald's nearby. The front desk has Chinese-speaking staff who are all very friendly. The room was spacious and the sanitary facilities were great.
HHuobatuThe hotel environment is particularly good, the proprietress is a Chinese sister, especially good, give me milk, it is very quiet, and very close to the scenic spot, there is a McDonald's and gas station ten meters away, there is a fish and chips 100 meters away, and the Chinese are also delicious but not friendly. In short, the hotel is very clean, the location is good, convenient and fast, parking is very convenient
AAnonymous UserThe hotel is a bit out of the way, so I wouldn't recommend it if you don't have a car. The hygiene was decent, but parking was a hassle with only a few spots available. The room itself was quite basic, similar to what you'd find at a budget chain like Home Inn. Luckily, I got to see the aurora right outside the hotel! Overall, it was acceptable.
GGuest UserThe hotel's location is very central, a 20-minute walk to the lake, or a 5-minute drive. The service attitude was good. We didn't try the restaurant. The balcony offered lake views, but the building and rooms overall felt a bit dated. The parking lot was a significant issue, and I'm not sure if other Queenstown hotels have similar problems: 1) There were no clear signs for entering the parking lot (we encountered road construction, and the entrance was marked as closed, but it was indeed the way in). The parking entrance involved an uphill slope before driving down to a lower level. The exit also wasn't clearly marked, making it easy to confuse the entrance and exit, thinking the entrance was also the way out. 2) The parking lot was narrow with many pillars and quite dark. 3) The ceiling of the parking lot was low; opening the trunk would hit the ceiling, and opening it too quickly could easily cause scratches (as the parking notice states, 'enter at your own risk,' so it seems many cars have been scratched in this lot).
AAnonymous UserThe front desk and staff were very polite. We arrived at the hotel at 12:30 PM after a layover from Auckland. Check-in time was 2 PM, but they gave us a room early. However, it was in the old building (I don't think it mentioned new/old rooms when booking), and the facilities were very dated. We later paid an extra NZD 40 to upgrade to a newly renovated room, which was instantly much more comfortable. The room wasn't huge, but the twin room was enough for a family of three. The hotel garden is beautiful, and from the balcony, you can see the lake and the lakeside promenade. The view is unbeatable, and the location is superb.
FFreya .I'll say it again, the hotel is beautiful. However, Trip.com's arrangements weren't great; they didn't clearly explain the room change or the facilities, which put us in a bit of a bind. Luckily, the after-sales service representative was quite helpful in addressing the issue.
TTiantiankanyangpaoWhat a pleasant surprise! The hotel offers a private washer and dryer, complete with single-use laundry detergent packets. Plus, there's a full set of dishes and a microwave, all immaculately clean – incredibly convenient! You can even catch glimpses of the lake from the hotel, making it quite good value for money.
The location is super convenient; most places are within a 10-minute walk. And the bus to Milford Sound can pick you up right at the doorstep, which is a huge plus. The staff were friendly and helpful, making for a great experience!
GGuest UserThe person at reception was an Indian wearing a turban. I'm not sure if it was discrimination against Chinese people, but they gave us a room in the furthest, most secluded corner. The signal was also very poor; streaming videos was constantly buffering. All the pillows were incredibly high, making it feel like you'd get a stiff neck from sleeping on them. It was a very bad experience. Plus, it seems the hotel doesn't have a shuttle bus to town, so getting around is very inconvenient if you don't have a car. It's a 40-minute walk to town, and it's uphill and downhill.
ZZhang(xinyan)We chose the Hilton again for our trip to Queenstown, New Zealand. While it's not right in the town center, transportation is super convenient. The hotel has its own water taxi that goes to and from the center daily. The first boat leaves at 8:15 AM, and then it's hourly after that. It costs 14 NZD per person and takes about 25 minutes. The last return trip is at 9:45 PM, and there's a timetable available at the front desk. The hotel is also only a ten-minute drive from the airport.
The hotel's setting and views are absolutely beautiful, right on the lake. You can take a lovely stroll along the lakeside in the mornings, and the restaurant is right there, so you can enjoy the lake view while you eat. The hotel has a Western restaurant, a bar and restaurant, and a coffee shop. The breakfast buffet is served in the Western restaurant and opens at 6 AM, which is great for guests who want to get an early start on their sightseeing. The food selection is comprehensive and tasty too! We had dinner at the Western restaurant on our first night and it was excellent, the steak was fantastic! The bar and restaurant is also good; on our last day, we got back late from our Milford Sound tour and just ordered pizza and beer at the bar. The pizza was absolutely delicious! The bar atmosphere was great too!
We booked a lake view king room, and the layout was nice, with full amenities. The hotel also has a pool, and the gym is open 24 hours. All in all, our stay and dining experience were very comfortable! Highly recommended!
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