Featured facilities: Fitness Room, Massage Room, Spa
Great
527 reviews
9.2/10
1 night
From €85
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9,2/10
Great
JJeffrey0210We chose to stay here a day early after our Bohol vacation because we didn't want to wake up early for the ferry to Cebu Airport. It's about a 50-minute drive from the Cebu pier and 30 minutes from the airport, so the transportation is quite decent.
The environment lives up to Sheraton's quality. The hotel seems relatively new, so the facilities are very well maintained, and the views are absolutely stunning. Our room type had two 1.3-meter double beds, perfect for two adults and two children, with one adult sharing a bed with one child. The bathroom is spacious and clearly partitioned, with a well-designed shower, toilet, bathtub, vanity, and storage. The bedroom lighting is excellent, and the night light is a definite plus – just enough light for adults to browse their phones after the kids are asleep without waking them up.
Now, for a complaint about the food. We had the dinner buffet at 5cien, and it was, without a doubt, the worst buffet I've ever had. Not a single dish was to my taste. The selection wasn't extensive to begin with, and then the food itself was just bad. It really doesn't justify the price of approximately 235 RMB per person. I tried everything, and it was practically inedible and a waste of ingredients. In the end, I had no choice but to eat the steamed dishes, but even those felt a bit undercooked. Because of that evening's experience, my expectations for breakfast the next day were very low. I didn't dare to hope for anything good, just ate a little and quickly checked out. Breakfast was slightly better than dinner, but that's about all I can say.
FFranciluisssWell, I’d go with my honest review here. First of all… I did not expect my room to be this wide and spacious… it’s amazing. Their consistency in cleanliness is impressive as always, as a person who already stayed here in Mandarin for a couple of times (this is my first time travelling solo). Their breakfast never fails, all hits and no misses. The receptionists, housekeepers, security anf staffs are very kind. The hotel is also across from Ayala Center, which is an easy access for shopping and recreation. So far, 10/10. I would love to stay here again when I come back to Cebu. Shoutout kay Kuya Guard who became my friend, we’ll see each other soon. 😌🤝
CCS TRIPIt was the BEST HOTEL I HAVE EVER BOOKED in my LIFE. THANK YOU FOR THE GREAT EXPERIENCE. The room was so clean and the amenities is complete. Theres a beach 5mins away from here. When I lost my wash bag everyone was so busy looking for it until I found it. They are so helpful and I loved the experience here. If I will go back to Mactan Cebu I will definitely come back here. The price is worth the service. I also loved their buffet breakfast. I was so delicious and unique. All the restaurant is also very near walking distance so it was WORTH IT! Please keep up the good work. I am only sad that the pool is not available when I came here. Please make it available ASAP. We wish you well. I wanna invest in this kind of hotel too. Please tell me how I can do that. We are so grateful. I still give a 5 STARRRR ALL for All this. See you next time!
__ayxxxk__Locals told me this is the most luxurious hotel in Cebu.
The opulent lobby and the kind, attentive staff truly impressed me.
The view from my room wasn't great as there was construction (probably another hotel) directly across, but the room was cleaned beautifully every day, making my stay very comfortable. I was also very happy to have a bathtub, as hotels with tubs are quite rare in Cebu. This meant the bathroom was quite spacious. Although you could see into the room from the outside, closing the curtains solved that completely.
The amenities were excellent, including toothbrushes, razors, combs, and more! I was also pleased to find body lotion.
I booked a plan with breakfast included, and I'm so glad I did! There was a wide variety of dishes, and the menu changed slightly every day, so I never got bored. While some dishes had a strong smell, the taste wasn't bad at all.
There are pools on the 4th and 5th floors, and the views were absolutely stunning, so I highly recommend checking them out. The pool on the 4th floor is smaller, but the panoramic views are fantastic for taking photos. The gym was also available 24 hours.
If I ever go to Cebu again, I will definitely stay at this hotel. It was so wonderful that I didn't want to go back to Japan...
GGuest UserThe price is very cheap but the place is very clean, they offer good breakfast (silog meals), staff are all well trained and willing to assist. Guard is very helpful. Overall good experience. Will surely book this again when we visit Cebu again. They have a small cafe and you can order good food and drinks. 10/10 :)
DDenden CustodioHad an amazing stay at Nustar Hotel Cebu. The rooms were spacious, clean, and beautifully designed, with stunning views of the sea. The service was exceptional—staff were attentive, warm, and professional. The amenities, especially the pool and dining options, made the experience even more memorable. Definitely one of the best places to stay in Cebu. Highly recommended!
VVerniThe best stay we had was at this resort in Cebu,we booked a villa and it was absolutely amazing experience. We had private room for our breakfast and had special cocktail and canapes which was amazing .The restaurant food was also so good.The in room breakfast Setup was done well ,all services in the villa was excellent . Resort is beautiful and very peaceful aswell.The spa treatment was excellent. Service for drop of to the airport was so convenient aswell. The staff are so lovely, friendly and so helpful.This place is a dream will definitely would love to come back and stay again.
GGuest UserI love this place because it is a big property with many different parts and things to do. There really many pools, an aqua park, an inflatable island on a large pool, a game room, a bar, a restaurant, a souvenir shop (that also sells basic medicines and toiletry needs), bathrooms, a garden, the beach front. If you are a family with children of different ages and even if you have grandparents in tow, this would be perfect.
They’re not stingy with lounge chairs either and in one pool, you can play volleyball.
Their rooms are good sized and comes with a small ref, hair dryer, a carafe and free tea and coffee. Their breakfast buffet is awesome with sooo many food and drinks to choose from.
There is a BDO cash machine and their staff are very helpful and polite.
Grab food are not allowed to deliver at the lobby, they can only make it to the gate of the property and while it is not far to walk there, you can ask for free shuttle to bring you to the gate to claim your order and then back to the lobby.
They also take credit cards and water stations on each floor where you can refill your water bottles. There are 2 large water bottles in each room.
I think the one issue I have is - I perceived this resort to be family friendly because of the many kinds of activities for different ages but our rooms came with bathrooms that has glass wall where a person outside the bathroom can pull up the blinds. I mean, why? When I booked the rooms, it didn’t mention that the bathroom would be like that. I wish they would provide a distinction during booking so that people who don’t want bathrooms to be like that can avoid it.
GGuest UserWhat a fantastic experience! The room was spacious and clean, making for a very comfortable stay. Plus, the daily housekeeping was thorough and meticulous, so even on an extended stay, we felt refreshed every day. And the location, oh the location! Just like in the review photos, it boasts an ideal tropical paradise view. With a large pool and water slides, it's perfect for families with kids. The pool was also incredibly clean and comfortable, with staff diligently cleaning up debris early each morning. This is truly a wonderful hotel I'd recommend to everyone. All the staff members were bright and friendly. You absolutely have to check it out!
KKSJPHands down, the best hotel in Cebu! The scenery is breathtaking, and the beach is incredibly long, with soft sand and plenty of fish in the water. My kids absolutely loved it, especially with the dedicated children's pool and slides. The only downside is that breakfast gets incredibly crowded; it seems like many people who aren't even staying at the hotel come just for the breakfast, leading to long queues every morning. It's quite pricey, definitely the most expensive in Cebu, but absolutely worth it. I think I'll be back!
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