Posted on Jul 31, 2026|King Room With Balcony-Ocean View
Guest UserThe hygiene, environment, and service were excellent, nothing to complain about.
Initially, I was given a room on the right-hand corridor off the elevator. Rooms in this location are directly on a thoroughfare, so the sounds of people talking and walking were incredibly loud. I didn't get any sleep that night. When I tried to communicate with the front desk, my English wasn't great, so the communication was a bit difficult. Luckily, Trip.com actively helped us communicate and eventually arranged a quiet room.
However, there was a female staff member at the pool who seemed to discriminate against Chinese people. She clearly served two drinks at 9 PM, but when she saw I was Chinese, she insisted it was only one, while foreigners received two. This kind of service staff can bring a lot of negative impact to the hotel. I hope the hotel takes this seriously.
Most importantly, the hotel's beach is extremely small, and the hotel itself is quite isolated. You can only stay within the hotel premises; going out requires a car. When booking hotels abroad, don't book too many days at once. If you need to check out early, Trip.com always gives evasive answers, saying the hotel won't allow refunds, implying that Trip.com has signed unfair clauses with the hotel.
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Price per night from:MXN$2,969
Posted on Jun 20, 2026
Anonymous User
Location is excellent. Ayala Mall is 5 minutes walk. SM City mall is 30 minutes walk.
There are cafe and restaurants just across the street, McDonald's and 7 eleven just behind
Nice Big room, excellent bed and mattress, excellent pillows so nice very comfortable. The room bed mattress & pillows are much better than the 2 other neighboring hotels which are more expensive, I've stayed there too.
Breakfast was excellent, buffet and there was bacon yummy.
What i didn't like about this hotel are...
1)! They still insist on a deposit during check in
2) the overhead shower and the hand shower handle was broken and needed fixing.
I like this hotel MORE than the other two neighbour hotels just next door and will choose this again next time
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Price per night from:MXN$543
Posted on Sep 3, 2026|Superior Queen Room
Guest UserWe had a wonderful stay at Mercure Mactan and were very happy with our experience. The hotel was clean, comfortable, and conveniently located in Mactan Newtown, where there are plenty of food options, restaurants, and cafes, all just a short walk from the hotel.
The staff were friendly and accommodating. We were also celebrating a birthday during our stay, and the hotel kindly prepared a simple cake for us, which we really appreciated. It was a lovely little touch that made the celebration more special.
Another great thing is that guests can enjoy access to the pool and beach in Mactan Newtown, which made our stay even more enjoyable.
The only area that could be improved is the breakfast selection, but it wasn’t a major issue and didn’t take away from our overall experience.
Overall, we had a great stay and would definitely consider coming back!
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Price per night from:MXN$899
Posted on Aug 17, 2026|Deluxe King Room
Lunar777Check-in was smooth and pleasant. We were offered a complimentary upgrade to a seaview room and the view from the room was amazing. The bed was also very comfortable.
We were also served welcome fruit just after we finished lunch in our room. What a pleasant surprise and a lovely touch!
The breakfast spread was huge and the food was delicious. The gym was super spacious and well-equipped, with a dedicated studio space and a strength-training area. The seaview from the gym was a huge plus as well.
The location of the hotel was superb. There is a mall directly connected to the hotel, while SM Seaside is only 1.2 km away. When we were at the TOPS Lookout, we could even spot the hotel from afar! It was also a short drive to the pier.
My only complaint was that the cleanliness could be improved. There was some dirt on the bedsheet, although nothing major. When I tried to use the bathtub, the water came out looking yellowish, which was a little concerning. The breakfast area could also get quite crowded during peak hours and we waited about 15 minutes to be seated.
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Price per night from:MXN$1,411
Posted on Jan 21, 2026
Guest User
The Hotel and staff did really well during the Sinulog festival! They organised workshop and provided gifts and souvenirs. It is also very close to one of the main festival areas. The only disappointment was the kaldereta we ordered from the kitchen which was ridiculously small amount (1 piece of meat). However there are many restaurants nearby. Hairdryer needs extra payment of 100 peso per night.
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Price per night from:MXN$373
Posted on Aug 17, 2026|Executive Room
Guest UserI stayed at bai Hotel Cebu in Mandaue, Cebu. It's a wonderful hotel with an excellent balance of location, facilities, and service, ensuring a very comfortable stay.
**Staff & Service**
The staff were always smiling, very kind, and full of hospitality, making my stay very pleasant. The service at the Executive Lounge and restaurants was also polite and reassuring.
**Room & View**
The room was clean with a calm, modern interior. The bed was comfortable, and the large window offered beautiful views of Cebu city and the evening sunset.
**Rooftop Pool & Bar**
The infinity pool and bar on the top floor offered breathtaking night views, making it the perfect spot to relax and enjoy the night breeze.
**Dining & Executive Lounge**
The breakfast buffet and lounge food offered a wide variety and high quality. From local traditional sweets (like Puso, mangoes, and chocolate sauce) to Western dishes like pasta, everything was delicious and enjoyable.
**Location & Surroundings**
Parkmall is right in front of the hotel, so shopping, dining, and currency exchange were never an issue. Access to the airport and the city center is also excellent.
This hotel is highly recommended as a base for exploring Cebu, whether for business or leisure. I would definitely like to stay here again when I visit Cebu next time!
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Price per night from:MXN$796
Posted on Jun 23, 2026
Guest User
We arrived early and they kindly let us check in to an available room, even providing a welcome gift. The service throughout our stay was excellent, and the facilities were great, especially the beautiful sea view. It was a fantastic experience, very satisfying.
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Price per night from:MXN$2,240
Posted on May 11, 2026
Lilia PedejeroMy family and I recently stayed at Crimson for a night, and the experience was nothing short of exceptional. My daughter absolutely loved the place, and the only word she could repeatedly say was, “AMAZING.”
The buffet breakfast was outstanding, especially the wide variety of options available for kids. It was thoughtful touches like these that made our stay even more enjoyable. The foam party at the infinity pool was also a big highlight and added so much fun and excitement for the children.
What truly made our stay memorable was the hospitality of the staff. Everyone was incredibly accommodating, warm, and approachable throughout our visit. During checkout, a piece of luggage belonging to a guest from Room 619 was accidentally loaded into our car. As soon as we discovered it, we immediately contacted the concierge, and the taxi driver kindly returned it to the hotel right away.
Overall, we had a truly wonderful and memorable stay at the resort. Thank you for the excellent service and experience — we would gladly return and highly recommend Crimson to others.
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Price per night from:MXN$2,183
Posted on Jun 3, 2026
Guest UserI love this place because it is a big property with many different parts and things to do. There really many pools, an aqua park, an inflatable island on a large pool, a game room, a bar, a restaurant, a souvenir shop (that also sells basic medicines and toiletry needs), bathrooms, a garden, the beach front. If you are a family with children of different ages and even if you have grandparents in tow, this would be perfect.
They’re not stingy with lounge chairs either and in one pool, you can play volleyball.
Their rooms are good sized and comes with a small ref, hair dryer, a carafe and free tea and coffee. Their breakfast buffet is awesome with sooo many food and drinks to choose from.
There is a BDO cash machine and their staff are very helpful and polite.
Grab food are not allowed to deliver at the lobby, they can only make it to the gate of the property and while it is not far to walk there, you can ask for free shuttle to bring you to the gate to claim your order and then back to the lobby.
They also take credit cards and water stations on each floor where you can refill your water bottles. There are 2 large water bottles in each room.
I think the one issue I have is - I perceived this resort to be family friendly because of the many kinds of activities for different ages but our rooms came with bathrooms that has glass wall where a person outside the bathroom can pull up the blinds. I mean, why? When I booked the rooms, it didn’t mention that the bathroom would be like that. I wish they would provide a distinction during booking so that people who don’t want bathrooms to be like that can avoid it.
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Price per night from:MXN$965
Posted on Jul 24, 2026|Executive Deluxe Room
YANWe returned after a year for my daughter's birthday celebration! 🎂
The hotel staff were all incredibly friendly and accommodating. 🤗 My daughter was thrilled when some staff members even remembered us, and she immediately said, 'I want to stay at this hotel again!' 🥳
The Allegro restaurant had been renovated and looked beautiful ✨. However, I was disappointed that the variety and grandeur of the dishes were not as good as before. 😢 (On our last day, we received a letter saying it would reopen on July 23rd… I hope it returns to its previous luxurious state.) My daughter was looking forward to eating puto bumbong, but it wasn't available this time, which brought her to tears. 😭
Our room was always kept impeccably clean, making our stay very comfortable. I absolutely love the sunrise and ocean views from this room. Sitting on the balcony provides such a healing and relaxing time. 🤗 However, this particular room doesn't have a bathtub 🛁. It's always a tough decision when choosing a room: should I prioritize the amazing view or a room with a bathtub? 😩
There are three pools on the property, which are a lot of fun! 😊 The fresh juice by the poolside was absolutely delicious.
It's great that a Jollibee has opened within walking distance of the hotel! 😊 Tumalog Falls was also wonderful! This was my first time visiting a shooting range as well! We had so much fun and made some amazing memories. 🥰
We definitely want to visit again!
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Price per night from:MXN$1,313