Very friendly employees. Located next to a shopping mall but still a distance to the city. 15 minutes. Rooms are clean and neat but not soundproof. You can hear people next door or upstair. Not really disturbing. Great mountain, pool and city view.
We had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful.
When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service.
The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable.
In terms of location, it’s quite convenient, close to Gaia Mall and the airport.
We have transited through Pontianak a couple of times and stayed here both times. It’s easy to get to the ferry to Sukadana and the Damri bus stop to Singkawang - great veggie restaurants close by and motorbike rental right next door. Very handy.
We had a problem with our room and the staff changed our room immediately - very kind and efficient. They also let us leave our bags in their secure office so we could travel a bit lighter.
The hotel itself could do with a make over. The reception makes you feel like you’re entering an upper class hotel but then you get to your room and it’s poor. Stained sheets and towels, mouldy shower and damp patches in walls, curtains need changing and washing.
Unfortunately it seems to be the norm in the hotels we’ve stayed in in West Kalimantan.
The hotel number is not the same as on the website, no one answers the call, they are awareness of the flood situation that causes the customer unable to enter the hotel but they do not want to compromise and has no consideration.
Rating: 4 out of 5 stars
HARRIS Hotel Pontianak scores with a good location, friendly staff and an overall solid package. The public areas look modern and well maintained, and both check‑in and check‑out were efficient and helpful.
The point deduction is for the bed: the linens were freshly made but had visible stains, and the mattress underneath was clearly soiled – this is where the hotel urgently needs to improve its quality standards. With spotless bedding and a renewed or thoroughly cleaned mattress, this property would easily be a 5‑star choice within its category for me.
Good recommendations from a friend living in PnK. Hotel meets my expectations & experience with the girl is fantastic. Friendly & helpful Staff very customer focused. Location is good next to the Ayani mall. No complaints. Definitely will choose the hotel for my next stay.
The only complaint I have about the hotel is the wifi. My room was at level 5 and I thought the reason it's slow was probably due to the room distance from the router. Then I asked to change room and they gave me 1 at level 6 which is very near to the router. And no, the wifi is still terrible and almost non-existence. It is connected to the wifi but there was no internet connection.
Will avoid this hotel in future visits to this town.
Too much a walk to downtown with poor sidewalks and crossings.
Front desk denied my third night (prepaid breakfast/room) to be used on second night as had to leave early. Emphasize 'prepaid'. Completed review form in the room, Front desk manager emailed with apologies. The front desk lady should either be fired or went thru further customer service training and courtesy.
Room circuit breaker tripped burning phone charger, and the outlet extender. Electrician came quickly tho to reset breakers.
Room was very basic yet so called 'superior' room.
We are repeating customer to this hotel. We like the location, food and the staffs are very friendly and attentive to the customer.
We like to suggest the management to look into the minor lacking of maintenance on the rooms. Also the amnesties such as towel need to replace.
The food are good but a bit too salty. The coffee are so nice...
Very Good
243 reviews
8.3/10
Price from
JPY 3,899
per night
Check Availability
See All Hotels With Parking in West Kalimantan
Travelers Reviews of West Kalimantan Hotels
See all
8.3/10
Very Good
The hotel good , the aircon is also cold . Everything was fine . Only the downside is im almost trip because one of the tile is actually loose and left a big gap .
All staffs Politely, Nicely, helpfully,friendly❤️.the foods very delious, many seletion of the foods,decoration of the hotel such a beutiful❤️ , the hotel very clean🥰 . We will come again at the next we are vacation❤️ Thank you so much for Tulip Hotel.
We had amazing experience staying here(Room625). Located at the heart of Pontianak town area. The roon have window but facing another block. Lovely breakfast. Spacious room.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.