The location is very convenient, right off route 1 south. We arrived very late and with the incorrect booking date. The lady at the service desk was extremely helpful and managed to rebookd a room at the spot. Thank you to trip.com.
They also allowed us to have a late check out. Again have to praise the friendliness of the service desk.
The room assigned was not set up properly so we got an upgrade.
Room is clean by there are no slippers, no shower cap, tooth brush etc. Kind of disappointed.
Needed to go to Prudential Center for a concert and decided that it is within walking distance.
Check in was terrible. The front lady forgot about me after telling me to wait for 10 mins for my room. I requested for a room near the elevator as I hate walking down a long corridor, BUT she gave me the furthest room, next to the Exit stairs. Sigh…..
Bed was comfortable. Rest of the room was ok but hot water took too long to heat up and the water pressure was pathetic. Elevator was slow and we had to wait a long time for the 2 elevators. Then in the evening one elevator broke down. The wait was excruciating long!
At 1.30 am I got woken up by bratty kids stomping on my Neighbour’s door. And the nightmare began when the Neighbour from Hell decided to have a party in their room. I called the reception 3 times and they promised that they would send a security guard to ask them to quieten down. But the moment I hang up, I could hear their phone ring! No one came up and the noise continued. After the third call, someone finally came up and the party finally went away. I had to tolerate 3 hours of noise.
The day before I was told that the airport shuttle would leave on the hour, every hour. So I came down at 7.45 am only to be told that it is half past every hour. So I had to wait for 45 mins in the lobby.
At the lobby there were stragglers sleeping in the lobby.
Overall I won’t come back to this hotel.
I really loved the hotel. However, my room was directly above a conference room where high school celebrations were loud and disturbing. The music was thumping, the microphones screamed, and I found it difficult to rest. The first night was supposedly a dress rehearsal for the event. I called the front desk where it was explained what was going on. The second night I called the desk again to ask what time the noise was going to stop. I was told there’s nothing that can be done about it. I’d love to give you a good review, but that kind of noise in a hotel such as the Madison really is unfortunate and disappointing. Manager in the pub was awesome. Ricky at the front desk was amazing. I had driven from NH for my best friend’s celebration of life which was held in the conservatory, but I was so exhausted that I really wanted to sleep. The loud music and loudspeakers made it impossible.
Our first time here and we loved it. Dont need to leave the resort with all the restaurants, shops & bars lol. We loved the stay and definitely will be back 😊
We had a great time. Everything you need is on the property. Getting to the boardwalk was easy. Many options like the shuttle but we took uber for the same price as the AC bus. Room was nice and check in smooth
The room was large and clean. The hotel restaurant was good. There was a small unmanned vending area in the lobby. Transportation was convenient, with many shops within 1-3 miles. It's not far from Newark Airport. The hotel service was good. Parking was convenient, but it was charged. It was free within 30 minutes.
It should be the best hotel in Princeton, generally in line with domestic four-star standards.
Health: It's a very new hotel, so far it's very good.
Environment: The most atmospheric hotel in Princeton. The restaurants and bars on the first floor have a very prosperous nightlife. The hotel is located on the busiest commercial street, close to the main gate of Princeton.
Service: The attitude of the front desk staff was very good, and the check-out time was smoothly extended from 11 o'clock to 12 o'clock. However, housekeeping was not done on the first night and the cleaning on the second night was excellent.
Facilities: In line with domestic four-star standards. Toiletries basically need to be requested proactively. The lighting control is not very smart, and the sensor lights are easy to turn off by themselves. Other than that it was pretty good. The water pressure is great and very comfortable. I have never stayed in a hotel with higher water pressure.
The room is ordinary on the first floor. The wooden structure is not very soundproof. But the overall noise is not loud in the US. The rest is OK. The room is moderate in size. The service is excellent. When I checked out in the morning, my iwatch fell under the pillow. The waiter rushed to take it out.
The hotel location is fine. It is connected with the airport by shuttle limo every 30 minutes, 24/7. It is two mile away from Elizabeth Station, not a long rideshare but definitely not walkable.
No water in the suite. We were surprised to find this fact from a Renaissance Hotel and we were told the boss of the hotel wants to reduce the cost so a lot of programs are cut down. This definitely explains why half of the amenity are shut down, including the resturant and the bar. The gym is on but the water fountain is out of maintenance.
In general, it is fine for a night at the airport.
Very Good
138 reviews
8.4/10
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