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Top rated hotels in Quintana Roo

Casa Cielo Cancun

Casa Cielo Cancun

3.9/55 Reviews
Pros Location. Rooms, hotel grounds The location is about 5-10 min walk to the main area of downtown with all the shops and markets. The property was very well Kept and clean. My room was spacious, the bed was very comfortable. The pool was a nice bonus after exploring all day. The property has a front gate so it made the hotel feel very secure and safe at all hours. Overall no issues with the hotel itself. Cons Communication and checkin I waited outside the gate for 40 minutes to check in because no one was at the front desk. I tried to call with no answer and ctrip also tried calling with no answer. When I finally saw got checked in the man on the phone said I absolutely did not wait that long and he has just talked me to (he did not). There was no apology for the wait or anything and it came off like that fact that I waited so long was a lie (I do have my conversation with the ctrip agent where we talked about both of us not being able to get ahold of the hotel). I had also asked them if they could help me order a taxi for 4am. The man responded and when I asked to confirm price he didn’t respond for 4 days at which point I had already checked out and left.
O' Tulum Boutique Hotel - Adults Only

O' Tulum Boutique Hotel - Adults Only

4.2/5102 Reviews
First, some context. The author of this review had over 25 years of senior management experience in the resort industry, has stayed at hundreds of hotels in over 80 countries, and visited Mexico more than a dozen times. You drive around eight miles on a dirt road to get to O Tulum. This would not be a negative for us if the delightful description and pictures were real. They aren’t. The photos on the web site grossly misrepresent the units and pretty much everything else. The reserved unit (pool view) was so unacceptable we forfeited a nonrefundable night rather than stay in it. We did stay one night by paying extra for a honeymoon suite, which was pleasant but not a rave. The pool view unit on the second floor was a tiny, dark concrete box whose main view was a fence. The “honeymoon suite” was bright, overlooking the pool with ocean behind it. But it was run down in many areas and certainly not luxurious or worth the price. The beach in front of the property is rocky and not really swimmable or even very walkable. My only explanation for the many high reviews is that the staff, who were in fact quite nice, coached guests to rave. You can, I hope, do better.
Casa Shiva Bacalar by Mij

Casa Shiva Bacalar by Mij

4.1/548 Reviews
Caribo Cozumel

Caribo Cozumel

4.4/564 Reviews
Baldwin's Guest House Cozumel

Baldwin's Guest House Cozumel

4.6/549 Reviews
Casa Wayak

Casa Wayak

3.7/54 Reviews
Aldea Canzul Tulum

Aldea Canzul Tulum

4.9/518 Reviews
Roc Jungle

Roc Jungle

3.9/523 Reviews
Casa Pirata

Casa Pirata

4/51 Reviews
Yaxchen Tulum Cabanas & Cenote

Yaxchen Tulum Cabanas & Cenote

3.7/51 Reviews

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Local Travel Info

Number of Hotels2,845
Number of Reviews1,573
Average Price (Weekdays)£244
Average Price (Weekends)£295