Pierre Mundo Imperial Riviera Diamante Acapulco

When I arrived, I was told that my reservation was for Sunday. It took a long time to get my room, even though I repeatedly told them and displayed my booking for Saturday to Sunday, before I was allowed to check in. Next, the room I was given was not cleaned properly. It could be since it wasn't expected to be used, they didn't clean it before my check-in. The main benefit I had was the close proximity to the airport, which is helpful if you have an early departure from Acapulco's airport. Overall, the value for money felt poor, though it could be due to the check-in mix up. I will give them another try and hopefully I will have a better experience.

The hotel is good. Great location. Very friendly and helpful staff. However, the rooms are dated and need remodeling.

At arrival bell boy was unfriendly didn’t took about luggage. Other than that everything was great.

After the hurricane, the place looked old. The service at the restaurant was poor; it took too long for the food to be served. When we asked the waitress about the delay, he was on the phone. We ordered coffee martinis, but they told us they didn't have coffee. The pool towels were old, and there was no elevator.

The property isn’t too large easy to walk around with excellent dining options, beautiful pools and overall the facility is fantastic