Yuexiaoqiye
June 21, 2024
A nice hotel, with a good location, and the room scenery and hardware are considered good in Australia. But when there is a problem, the hotel's face is outrageous. You will never believe that this is the attitude and way of dealing with problems of a five-star hotel.
On June 15, I went out to work after breakfast as usual, and did not return to the room until after 9 o'clock in the evening. I found that the hotel had not been cleaned. Strangely, the 5 Australian dollar tip left on the bedside was missing. Then I called the front desk to give feedback and asked the manager to give an explanation. Of course, it was no surprise that it took 6 days to reply to me with a bland email, informing me that the room was because the staff was told that it did not need to be cleaned. (Who told me? I was not in the hotel) They did not say whether they entered the room to swipe whose card, and they did not say who took the tip from the surveillance camera. Then the explanation given was that I was asked to contact the insurance company? ? ? ? excuse me? Shouldn't I call the police if something was lost in the room? Did they deliberately delay it for a week so that I could not call the police? I really thank the front desk manager of XCARET CORONA TURNER for letting me learn that people can be treated as ** in this way.
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