We booked for a 4 night stay in Alkmaar for July 2019. We are a family of 2 adults and one child. After booking directly on the hotel's website, I emailed to request a bed for my son. I was told that I would need to upgrade my room in order to be permitted an extra bed. So we were duly upgraded and also charged extra for my son's bed. We paid over 700 euros and this did not include breakfast. Breakfast was 14 euros extra for adults and kids ate free. We decided against paying extra for the breakfast and went to a local bakery that charged €6.50 for a sit down breakfast (tea/coffee, bread, croissants, jam, ham, cheese and butter). I think that for what they charged, they have a cheek expecting us to then pay extra for breakfast! When we arrived in our room (room 201) at approximately 1600hrs, the child bed was in the process of being made (why was it not done earlier in the day?). It was clear that the room had not been vacuumed as there was dust and bits of dirt on the floor. It finally was vacuumed 3 days later when I pestered reception about it. I stupidly assumed that the chamber maid would actually see the state of the carpet and vacuum it without prompting. Prior to arriving, I had emailed the hotel to request a kettle in our room. There was no kettle on arrival and when I asked the chambermaid, her response was ”I am housekeeping and this is nothing to do with housekeeping so you will have to speak to the manager”. I also asked for an extra cup as there were only two. same response again. So I went down to reception and they were helpful and brought the mug and kettle to the room. I couldn't call them as the phone in the bedroom didn't work. There was a Senseo coffee machine I the room and the chamber maid had not even noticed that there was a used coffee pad in it from the previous occupants. The chamber maid provided no coffee pads for the machine. One of the roller blinds was broken and so we could not open or close it. It was also very frayed and tatty. I reported it the next day to reception and it was replaced with a brand new one that we could open and close. There were no hooks anywhere near to the sink, so we had to hang our towel on the hairdryer cable and then realised we could use a coat hanger hung too. We were in an attic room and the velux blinds and the windows could only be opened and closed by standing on a chair. The bottom bed sheets were too short for the bed and there was about 5cm of the mattress showing at the bed head, where my pillow was. Why????? After our first night, the chambermaid removed our extra mug and left us back with two again, so I wandered off back to reception to request our mug back. Why did she feel that we were not permitted an extra mug?? Two days after our arrival, housekeeping finally decided that they would provide us with coffee pads for the coffee machine. My big concerns were a lack of fire doors. So if a fire started on one floor, it would just spread up the staircase and onto
44 Reviews