Lovely and friendly staff, amazing rooftop restaurant, and receptionists who go the extra mile to make you feel welcome and at home. Louie was there for anything you could possibly need, and he also sorted me out for affordable tours and transport all around Jordan (Jerash, Irbid, Ajloun, Umm Qais, Petra, Wadi Rum etc). If you’re a budget traveller, this is the hotel for you, but if simple accommodation isn’t your style, then absolutely use the services like the tours and restaurant at least once if you can :)