Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Feb 15, 2026
Guest User
Room was in excellent condition as was the bathroom. Room was very large with a king bed, two large sitting chairs in front of a wood burning fireplace and a separate desk area. Restaurant had interesting signs and was very good. The Inn is a little far from Banff center to be able to walk there.
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Price per night from:JPY 18,645
Posted on Jun 15, 2026
Guest UserThe helpful staff. Everything about the hotel was exceptional. The rooms were spotless, comfortable, and the hot pools were lovely.I highly recommend this place.
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Price per night from:JPY 28,133
Posted on May 16, 2026
Guest UserReally enjoyed our stay here. The place was clean, cozy, and the staff were very accommodating from check-in until checkout. They even offered complimentary coffee and tea upon arrival which was such a nice touch.
What made our stay extra special was how they surprised our son with a birthday cake and restaurant credit for his birthday. Super thoughtful and truly appreciated. Thank you for making our stay memorable
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Price per night from:JPY 30,134
Posted on Jul 9, 2026
Guest UserOur stay at Caribou Lodge was perfect! Exactly what we were expecting. The proximity to downtown is great - 10 minute walk or you could take the ROAM bus straight downtown. The hotel has character and we had the perfect stay. All staff was super friendly and inviting. The front desk employee was super helpful and explained our ROAM passes and the other amenities perfectly. Loved that Rocky Mountain Soap Co was in all the bathrooms, too! All in all, a great experience for a great price and I would highly recommend it.
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Price per night from:JPY 18,551
Posted on Apr 28, 2026|Superior King Room
Guest UserThe hotel is a bit far from Banff Centre, but there's a bus stop right outside, and the hotel provides free bus tickets. We stayed in a room with a view and could see the snow-capped mountains from the balcony. The front desk staff were very friendly and helpful. However, I was disappointed with the housekeeping service; we stayed for two nights, and on the second day, our room wasn't cleaned, and toiletries and bar items weren't replenished. The air conditioning was also very noisy, and even though maintenance came to adjust it, there was no improvement.
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Price per night from:JPY 15,020
Posted on Sep 19, 2026|Mountain Cabin
Guest UserThe hotel is a five-minute drive from Banff town. They offer free bus passes, and the bus stop is right outside. You can transfer to other buses at the town center to reach nearby attractions. The room conditions are average, but the cleanliness is good, and it's very quiet. The price is moderate, making it a decent value for money during peak season. You might even spot some small animals in the early morning.
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Price per night from:JPY 15,020
Posted on May 8, 2026
Guest UserNice room, spacious with perfect Rocky Mountain and River view, just like a paint!
Have different hotel activities for us to join to understand more about the Hotel History and Banff, say Hotel History Tour, Twilight Walk.
* hope more quota can be added
There are different restaurants for our choices, I love The Rundal, Waldhaus, The Vermollion Room, all with good scenery at window seat.
*advance reservation via online is suggested
The yoga class, gym room, outdoor hot pool, indoor pool are also good for us to have some relaxation activities!
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Price per night from:JPY 76,865
Posted on Feb 14, 2026|Superior One Bedroom Suite Two Double Beds
MariaMG13We did a little staycation in Banff from Calgary and overall had a great time.
The cave pool was a big hit, but just a heads up that it’s not really a “swimming pool.” It’s more like a large cave-style hot tub. It’s shallow, and the water is fairly hot, so the kids couldn’t really swim or put their faces under the water. The cave setup is very cool though, and the adults really enjoyed it for relaxing. The dry sauna was also great.
We stayed in a suite with two double beds, plus a living area with a sofa bed, a dining area, and a kitchenette. We were happy with the layout. The suite was clean, but it is definitely dated.
One downside was the TVs. I know you don’t go to Banff to sit and watch TV, but it would be nice if they updated to smart TVs. If you’re traveling with kids, I’d suggest bringing a Fire Stick or Chromecast. Even an HDMI cable to connect a laptop would work, but make sure you download movies ahead of time because the Wi-Fi in our area was pretty spotty and the kids kept losing connection.
The front desk staff were fantastic. Friendly, helpful, and efficient. They made parking easy, provided bus passes, and explained local info without us having to ask a bunch of questions.
We’d stay here again, and next time we’ll definitely bring something for the TV so we can do an easy movie night after a busy day.
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Price per night from:JPY 20,058
Posted on Jul 5, 2026
Guest UserMy partner and I stayed here for one night and had a pleasant experience overall. The location was convenient and made it easy to explore the surrounding area. The staff were friendly and welcoming, and check-in was quick and hassle-free. The room was comfortable, although the cleanliness could be improved, as there were a few details that housekeeping seemed to have missed. The facilities were fairly basic and a bit dated, but everything worked as expected. Overall, it was a decent stay for the price, and we would consider coming back for a short visit.
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Price per night from:JPY 14,008
Posted on May 19, 2026
XinqiaoEverything about this hotel, from its facilities to its service, was impeccable. The room was wonderfully warm, and all the other details were almost perfect. The kitchen was incredibly well-equipped, and the staff were exceptionally professional and friendly. I would definitely stay here again.
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Price per night from:JPY 20,058