Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 5, 2026|Classic Balcony
Guest UserThe apartment left a really good impression, located in a safe and clean neighborhood. Convenient self check-in. It was clean, had modern renovations, and everything needed for a comfortable stay and cooking. There's a good supermarket nearby. We took the tram to the city center, and the metro station was a bit further away. Definitely recommend it. We'll stay here again next time.
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Price per night from:NZD 205
Posted on Jul 4, 2026
Zola GuoThis is a fantastic hotel in an excellent location. It's about a 20-minute walk to the main shopping area, and there are many great restaurants and small shops nearby. The neighborhood feels very residential and safe, with no concerns about security.
I really have to commend the hotel's front desk staff. I was out shopping all day near the Duomo, carrying three bags, and took an Uber back to the hotel. When I got out, I somehow left one bag behind – it had my newly purchased jewelry and a handbag inside, worth over 50,000 RMB! I only realized it after I got back to my room.
I immediately rushed down to the front desk. The staff quickly checked the CCTV footage for me, confirming that I had indeed left a bag in the Uber, and it wasn't something I left at the hotel. At the same time, because Uber doesn't have a direct contact feature for drivers, and I hadn't gotten any response after reporting it to Uber's platform, the front desk attendant proactively helped me look through the limited information available on the Uber app. Eventually, he found the phone number for the Uber driver's registered company and immediately called them on my behalf. After several verifications, they finally got in touch with the driver, who confirmed he had my missing shopping bag and would return it within an hour. I'm incredibly grateful for the prompt and proactive help from the hotel front desk throughout this whole ordeal; I can't imagine what would have happened otherwise.
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Price per night from:NZD 347
Posted on Mar 16, 2025|Classic Double or Twin Room
sweetshoira
Our stay at the Lancaster Hotel in Milan was absolutely wonderful, thanks to the exceptional service and thoughtful gestures from the staff. We had a special request for an early check-in and a late check-out due to our travel schedule, and the staff went out of their way to accommodate us. This kind of flexibility and understanding made our trip so much more comfortable, and we truly appreciated their kindness. The staff at the front desk was a gem!
The breakfast at the hotel was another highlight of our stay. It was far beyond the standard continental breakfast—there was a wide variety of fresh and delicious options to choose from, catering to all our morning needs. The cappuccino was particularly delightful, and the staff serving breakfast were always smiling, polite, and attentive. It’s rare to encounter such genuine hospitality these days, and it made our mornings even more enjoyable.
Overall, the Lancaster Hotel exceeded our expectations. The combination of comfortable accommodations, excellent service, and thoughtful touches made our stay memorable. We highly recommend this hotel to anyone visiting Milan and look forward to staying here again in the future!
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Price per night from:NZD 234
Posted on Oct 20, 2025|Superior Double Room
Guest User⭐⭐ 2/5
Mixed experience – good location and kind female staff, but very disappointing room and service from both male staff.
We stayed here during our trip to Milan. The hotel’s location is great, close to the Duomo and the train station and the room size was quite decent. The female staff were very friendly and helpful throughout our stay, which we truly appreciated.
However, our overall experience was disappointing. When we first checked in, our room had a strong smell of urine. We informed the male staff, Lorenzo, who initially seemed helpful, but after we asked to change rooms, he started to show signs of annoyance. Instead of changing our room right away, he asked another young male staff member to spray air freshener. Unfortunately, the freshener mixed with the smell only made things worse and gave us a bad headache.
When we went back to the reception to request a room change again, Lorenzo became even more irritated and said we should have told him earlier — even though we already did. He then gave us a bottle of freshener to use for that night, but it didn’t help at all. By that time, there were no rooms left to move to, so we had to spend the night in the same smelly room.
On top of that, the toilet bowl wasn’t properly cleaned and still had stains, which was very unpleasant.
We would have given 1 star, but we added another star for the spacious room, convenient location, and the polite and kind female staff members.
Unfortunately, we wouldn’t stay here again.
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Price per night from:NZD 411
Posted on Aug 16, 2026|Double Room
Guest User
The hotel is new and the service is excellent. The staff speak many languages and you can store your luggage there. I checked in early in the morning, and after a quick call to confirm, it was fine. They gave me a really spacious room. I'd definitely choose this hotel again when I return. The only strange thing was that the shower water was cold, but overall it's a very modern place.
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Price per night from:NZD 148
Posted on Jun 23, 2026|Double Room
Anonymous User
The hotel's location is excellent, very close to the train station, which is its biggest advantage. There's also a supermarket downstairs, which is very convenient. The downsides are that the bathroom light is motion-activated, so it would suddenly turn off while showering. The 2-in-1 shower gel and shampoo came in a tiny bottle. The food and drinks in the mini-fridge cost extra, and the air conditioning wasn't very responsive. For both days I stayed, it wouldn't turn on automatically, and I had to go to the front desk to get it working. On the first day, it was too cold, and on the second, the airflow was very weak. The soundproofing was decent, but I could still hear noise from the hallway. Overall, though, I was satisfied. The room was quite spacious, and the bed was a double.
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Price per night from:NZD 178
Posted on Apr 26, 2026|Standard Double Room
Guest UserGreat location, very convenient, and you can store your luggage there. It's super close to the train station. You can ask the front desk for complimentary bottled water, but be aware that the drinks in the mini-fridge cost money – 6 euros a bottle – while the regular bottled water is free.
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Price per night from:NZD 187
Posted on Jun 8, 2026
Guest UserAfter checking in, when I went out, I couldn't lock my room door no matter how many times I tried to turn the key, although opening it was no problem. This was quite frustrating. I spoke to the front desk lady, and she tried to lock it for me, but even she had trouble, failing multiple times. I asked to change rooms, but was told it wouldn't be possible until after 12 PM the next day. The next morning, it took me about 10 minutes to finally lock the door before heading out. When I handed in my key at the front desk, they offered to change my room, but since my train was approaching and I was checking out the next day anyway, I decided against it. The front desk service wasn't bad, but the fact that the lock was unreliable caused a lot of wasted time, and not being able to lock the door from the inside was a real issue. (Front Desk)
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Price per night from:NZD 185
Posted on Feb 18, 2026
Guest User
The hotel is near tourist attractions. The hotel price is very affordable. The place was very clean and the staffs we're approachable.
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Price per night from:NZD 134
Posted on Nov 15, 2023
AlexandraSGreat service, they deserve one more start at least. The receptionist guy was very friendly and kind and even helped me with my luggage. The bedroom was a good size, quite modern actually. They had coffee and some biscoff cookies for us. It’s in a central area, very close to the centrale station! Overall, a good stay!
Wish I took better photos!
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Price per night from:NZD 147