Guest User
October 23, 2023
This estate stay "could" have been beautiful - sadly, the management made the experience absolutely terrible. I could overlook the short cuts - times are tight, and even grand estates (or those pretending to be) hit hard times. However there is absolutely no excuse for poor customer service - Especially in the service industry, and that is all you will get here. I dined with a group of 8, and did not receive my meal when everyone else was served - and that was after another guest was rudely reprimanded by the head server (manager?) for taking too long eating her salad, and holding up the second course serving. About 25 mins after everyone received and had finished their main courses, I finally got my seafood dish, which was clearly scraped out of the bottom of the pot, as I chewed on and spit out shells and bones. When it came time to pay I let the server know how dissatisfied I was and that my meal was terrible, even though it was clear to all around (INCLUDING the rude head server/mgr) that my terrible meal's lateness and, in fact our entire table's service (missed drinks, rudeness, disorganization) etc. was unacceptable. I was told I could have a dessert, but there would be no compensation in any other way, not even reducing my overpriced bill by the COST of a dessert. No thanks on the dessert - god knows when that would have been produced or what was in it. I now know what visiting the estate of a bankrupt Lord must have been like in the past ... If I could score this a 0, I would.