Kempinski Hotel Grand Arena Bansko
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Rooms and Guests
1 room, 2 adults, 0 children
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Kempinski Hotel Grand Arena Bansko
#1 of Luxury Hotels in Bansko
кв. Грамадето, "Pirin" Str. 96, Bansko, Blagoevgrad 2770, Bulgaria
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Located in Bansko, Kempinski Hotel Grand Arena is in a shopping district, within a 5-minute walk of Bansko Ski Resort and Bansko Gondola Lift. This luxury hotel is 0.3 mi (0.4 km) from SkiBansko by Traventuria and 0.3 mi (0.5 km) from Vihren.Show More
We Price Match
4.6/5Great·Excellent Location
Super............
Guest UserAll 66 Reviews
Amenities
Sunbathing AreaIndoor Swimming PoolOutdoor Swimming PoolSkiingSaunaSpaMassage RoomFitness RoomPrivate ParkingCar Charging Facilities
All Amenities
Surroundings
Landmarks: Ski & Board Traventuria
(230m)
Landmarks: TSAKIRIS Ski & Snowboard Bansko
(290m)
Landmarks: Holy Trinity Church
(1.2 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
15
Deluxe King Room with Mountain View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
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15
Deluxe Twin Room with Mountain View
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
12
Executive Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Private Toilet
Check Availability
14
Deluxe King Room with Town View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
14
Deluxe Twin Room with Town View
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
3
Deluxe Room with Town View
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Daily Housekeeping
Toothpaste
Curtain
Butler Service
Check Availability
2
Deluxe Room with Mountain View
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
9
Deluxe Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Private Entrance
Check Availability
4
Presidential Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Entrance
Daily Housekeeping
Toothpaste
Check Availability
10
Alpine Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Private Toilet
Check Availability
12
Panorama Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Entrance
Daily Housekeeping
Toothpaste
Check Availability
17
Junior Suite with Town View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Wardrobe
Check Availability
12
Junior Suite with Mountain View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Wardrobe
Check Availability
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Guest Reviews(66)
4.6/5
Great
Verified Reviews- Cleanliness4.6
- Amenities4.6
- Location4.6
- Service4.6
Guest User
March 13, 2023
We spent three nights at the hotel. There is no doubt that the hotel meets all the standards expected of the Kempinski chain. The hotel manager (Mr. Roger) walks around among the guests all day, is interested in their well-being and gives good recommendations regarding spending time in the city. One of the evenings (on the recommendation of the hotel manager) we ate at the sushi restaurant in the hotel. Excellent food. The chef cooks in front of you and serves not only excellent food but gives a performance. Recommended!!!
Guest User
October 2, 2022
Super............
Guest User
November 24, 2022
The accommodation was very neat with many facilities.
The location is very good next to a ski lift.
It has parking. Very helpful staff!
They upgraded me to a mountain view room.
The room had an espresso machine, kettle,
water and ingredients for tea and coffee.
The mattress is perfect! Clean and quiet!
The hotel has a luxurious Spa!
The breakfast was excellent!
While on booking
I immediately paid the value of the room
with credit card,
the clerk at the reception
it didn't look in their system
my payment and asked me
to re-pay the value of the overnight stay.
I told her that I had already paid the value
of the room reservation.
The next day at check out
they asked me to pay for the night again.
I showed the proof of payment
that Trip.com had sent me
then the employee stated that he would have to confirm it
manager...after waiting a few more minutes
they acknowledged my payment.
Unfortunately the delay and lack of information
the payment was unreasonable for a 5 star hotel.
Original TextTranslation provided by Google
ZHANGXUN 🚀
September 14, 2023
What a great Kempinski! The best experience in Bansko~
Original TextTranslation provided by Google
Guest User
March 4, 2024
Beautiful hotel in an unbeatable location right next to the gondola station with ski in and ski out. The staff are outstanding, they go above and beyond to make guests feel like VIPs. We stayed for a week and loved everything about this hotel! From the spa to the restaurants, the front desk, the bar and a special shout out to the ski room staff and the room attendants, the team is great. Little things like walking through to the restaurant and being asked (knowing my name) if I am having a nice stay, and do I need anything is a really nice touch especially as these staff see thousands of guests a year. The rooms are lovely, spacious, immaculate and tastefully decorated. Breakfast was nice as was supper and reasonably priced in our package. We were frequently joined by my sons who were staying nearby. The restaurant staff could not be more helpful. This is my 4th visit to Bulgaria and is my first choice as an intermediate skier with a party of mixed levels. The location makes meeting up during the day and evening super easy especially if we split up during the day. Popping in and out was so easy and the ski room staff are incredibly responsive at accommodating you speedily and the bar is a 1 minute walk inside with another bar outside at the door so great for waiting for others. Is there a downside? I would have to dig deep and have to say I would struggle to come up with anything. The internet connection was great, the bathroom beautifully equipped with plenty of hot water and the bedding of excellent quality. These are my usual gripes with hotels but the Kempinski got these right too so I have to award a 10/10 I would definitely come again and am looking forward to it already.
Guest User
March 2, 2024
Very great hotel. The location is amazing, with skis directly to the mountain. Room service and other service very good. SPA excellent, very clean. Saunas are already warm in the morning. Rich breakfast and also dinner. We recommend this hotel.
Guest User
March 1, 2024
We booked a deluxe mountain view room with balcony for our ski holiday paying Kempinski prices. However, the room we were allocated (319) had a limited view and balcony overlooked the roof of the dining room below. It also had a motor or pump in a box just next to the balcony which annoyingly cut in and out during the day and night. We asked at reception for a room change but were shown an uncleaned recently vacated room which smelled of cigarette smoke. Reception staff told us with a smile that this was the only option at that time or pay more money ! Reluctantly, we stayed where we were but no one from reception or management made any other effort to address our issues. Having said all that, the hotel staff in the ski room and in the dining room were very helpful and efficient. The breakfast and evening buffet food was good too. Shame about the reception staff and room 319 !
Guest User
March 1, 2024
The hotel was perfectly located for skiing :-) Rooms were clean & comfortable :-) Spa was very relaxing before 4-30pm when it becomes busy with a lot of children using the facilities Absolutely appalling menu if you have a plant based diet, I struggled terribly and could only be offered salad in the restaurants but had to pay the same price as a full meat meal :-(
Guest User
March 1, 2024
Disappointing from the get go. Panorama suite is not nothing but two regular rooms connected by a common door. So not a 2 bedroom suite as advertised.. which for the price (!!!) you pay is unacceptable and false advertising as a minimum. The rooms are tired and terribly out of date. The pictures on the debate are misleading There’s more: the access to the room is via the SPA which is only open from 9AM to 9 PM.. outside these hours you have the stairs up two floors.. to make it even better, we have a 1 yr old whom we now need to tow up and down including strollers , bags etc every time we need to leave before or after 9. The solution provided is that we call reception every time we need to use the elevator so that they can come and open the door! And ofcourse there are ‘no other similar rooms available’ but we are free to take downgraded rooms in two different buildings if we want.. scam if you ask me
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeGluten-free, Vegan, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2005
- Renovated: 2005
- Number of Rooms: 123
Located in Bansko, Kempinski Hotel Grand Arena is in a shopping district, within a 5-minute walk of Bansko Ski Resort and Bansko Gondola Lift. This luxury hotel is 0.3 mi (0.4 km) from SkiBansko by Traventuria and 0.3 mi (0.5 km) from Vihren.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features a health club and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy international cuisine at Gallery Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bansko? This hotel has 2691 square feet (250 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 123 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features a health club and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy international cuisine at Gallery Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bansko? This hotel has 2691 square feet (250 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 123 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Services & Amenities
Most popular business facilities
Sunbathing Area
Indoor Swimming Pool
Outdoor Swimming Pool
Skiing
Sauna
Spa
Massage Room
Fitness Room
Private ParkingAdditional charge
Car Charging Facilities
Airport Shuttle ServiceAdditional charge
Bar
Tennis Court
Billiards Room
Restaurant
Meeting RoomAdditional charge
Multi-Function Room
Children's Pool
Children's Playground
Kids' Club
24-Hour Front Desk
Wi-Fi in Public AreasFree
Indoor Swimming Pool
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Multi-Function Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
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