The front desk of the hotel is very good, but I don’t know if it’s Ctrip or a third-party agency. I originally booked two rooms because one of my friends couldn’t come, so I needed to return one. After I contacted the front desk, the lady at the front desk agreed to unconditionally check out in full. I have already refunded the full amount to the original channel, but then it was refunded to my hand and 40% of the room fee was deducted... I don’t know who deducted this part of the money.
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