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9.3/10
Great
Hhappyfamily2012The hotel itself is a beautiful castle with a very old-fashioned Western style decoration. It is worth staying in. There is public transportation to the town center in front of the door. The hotel front desk will issue free bus tickets. The service is very considerate.
GGuest UserOverall pretty good, underground parking was rough with little space an terrible parkers. Unfortunately there’s nothing the hotel could do about people’s driving skills. I would recommend this hotel but get back early and walk if you can if you’d like to have a spot for your vehicle.
GGuest UserOverall evaluation
This stay was great. The room was clean and tidy, the bedding was comfortable, the facilities were complete, and the service was very thoughtful.
Advantages
1. Environment: The room was quiet and the surrounding environment was clean and tidy.
2. Facilities: The equipment was complete, and the air conditioner, TV, hot water, etc. could all be used normally.
3. Service: The front desk service attitude was good, and the check-in and check-out procedures were all
GGuest UserThe location is good, next to the famous Canadian steakhouse The Keg. The service is also very warm, there are hot springs in the winter to soak, you can see the snow-capped mountains. Check-in and check-out are quick. A buffet breakfast is served daily, with yoghurt and oatmeal, and the egg yolk can also meet the needs and will be recommended.
李李家庭The location of the hotel is good with perfect access to the town. There is a supermarket named IGA which is about 8 mins walk. The cave pool is amazing which gives us a relaxing experience. The room is spacious with 2 levels. The upper level is bedroom while the lower level is dining room with a small kitchen. However, room service needs to be improved as there is no cleaning for one day during our stay. Facial tissue doesn't refill after using up.
JJustincGreat location, walkable to all the shops, in the town centre of Banff! The room was comfortable for a family of 4, the shower was decent. I like the spaciousness of the loft when you have so many luggages. The hot chocolate station in the evening is a nice touch. There is a famous farm & fire restaurant in the hotel which we didn’t get to try. The indoor parking is $5 CAD.
RrohitsharingThe room size was small and needed better planning on interior arrangements. Same goes for the bathroom. The room could have been better lit … dark gives gloomy impression and as if there’s something being hidden (like the floor carpet which we felt needed a better cleaning). The reception service is outstanding and people there are very helpful. They also have a fitness club and spa. The parking is in the basement and is easy. They also give complimentary bus tickets for those who want to explore places on bus. We didn’t need it as we had our own car.
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