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9.2/10
Great
GGuest UserA Haven of Tranquillity
The most wonderful place to stay. Everything was super amazing. Location is great, inbetween the beach and Main Street, hire a bike, makes it easier. Built around trees and an open central space, oozes peacefulness. The Kasa & bedrooms are beautifully designed, huge bed, lovely shower, coffee machine & super comfy. Pool/rooftop bar & food with loungers. A great breakfast too. Last but not least, the staff were wonderful, especially Omar. Could not recommend enough. 😁
GGuest UserHad a great time, has a little gym which was a nice surprise, and a little kids play area on the beach. Service was excellent, highly recommend Wiliam our server at breakfast
TT_DIncredible place, sophisticated architecture and exceptional service! We went with God's children and had a very pleasant time, they loved it! The only downside is the extra costs for food and drinks, which are quite high!
LLina Brown ForbesI honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived.
Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality.
Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury.
We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal.
On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous.
Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort.
DDidiOur stay at Tago Tulum was simply outstanding! The hotel itself is a paradise – the rooms look even better than in the photos, with spacious layouts, beautiful decor, and that perfect blend of luxury and Tulum’s bohemian style. The beachfront view and peaceful ambiance made it the ideal place to unwind.
What really made our experience unforgettable was the exceptional service, especially from Victor. He took care of everything we needed, going above and beyond to ensure our stay was seamless and enjoyable. Victor’s warmth and attention to detail made us feel right at home – a true gem! Tago Tulum is a must for anyone visiting Tulum, and we can’t wait to return
GGuest UserThe hotel charged us about 20 Euros more than the quoted final price of our booking with ridiculous excuses about different conversion rates.
Our room, 2 Queen Beds Room, was next to the kitchen, which was operating all day to serve the beach, pool and restaurant area. Loud service staff and food smell accompanied us all day long. Towels were worn by use and full of brown spots. Breakfast was included but you only could have one thing, either an omelette or a pancake.
GGuest UserThe all-encompassing deciding factor is the number of restaurants, but here, in addition to various restaurants in Mexico, Italy, sushi, France, teppanyaki, buffet style, there are ice creams and smoothies, cafes, etc. I like it every day! !!
There are a few souvenir shops, they are very good!
The good thing is the evening event, where the souvenir stall opens from the square on the spot.
It is nice to see something other than the souvenir shop without going out. Most importantly, the tequila store and the artists attracted on the spot are great!
The resort also holds many activities every day. I am looking forward to participating in cooking classes, sports, etc.!
GGuest UserThere is no shower and no lights. We are ready, but we live on the first floor and we were chopped to death by the people on the second floor. We were still walking around at two o'clock in the morning, and there were people arguing next door until late 🥹 All the staff's services can't be said. In other words, this place is enough for a day. The price/performance ratio is not too high, and the breakfast is good.
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