BE Destination Tulum

"Good place and great food"

Twelve O’Clock Luxury Villas

Hotelito Azul

"The entrance in the hotel is the most strange entrance that I ever seen. They provide a QR code that suposed to unlock the door and an acces turnistle. This doesn’t work at all."

Secrets Tulum Resort and Beach Club

"I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived. Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality. Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury. We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal. On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous. Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort."

Elements Tulum Boutique Hotel

"Decent hotel at a great location near the centre and the service was also great. Would recommend this."

Hotel Shibari - Restaurant & Cenote Club

"First of all the service was beyond bad, it’s as if the staff never communicated with eachother. Upon arrival, we got asked if we were celebrating anything, to which we said yes as it’s our fifth anniversary, and they said they would arrange a surprise for us the next day. We finished our stay without any surprise or acknowledgment as to what had happened, it was just forgotten. They would ask us every day if it was our first time at breakfast, ask about allergies and so on, which on your fifth day at the hotel makes it feel very impersonal. The hotel is also very restrictive in when you can use their amenities, which is laughable when they have no direct beach access. Their pool only opens 11am-6pm, their bikes (which are in horrible shape) can only be hired 9am-6pm…it felt like being at a school camp instead of an alleged 5-star hotel. You are stranded on a street with nothing to do, no signal outside of the hotel, no free beach access and a whopping $40 to get to the town center (which is a 15min drive away). To put the cherry on top, we got called to our room on our last night asking when we would like our bags collected for check-out, they said it was arranged…and it never was. We also never got asked if we had a nice stay upon leaving, nothing. They truly don’t seem to care. Honestly, save yourself the trouble."

Delek Tulum

"This place is gorgeous and the service is impeccable! Perfect location for people who like daytime on the beach and nightlife. The AC was great to have in the room as it gets very hot and humid in Tulum. Truly all around great place!"

Mayan Monkey Tulum - Social Hotel

"Super friendly service from all of the staffs there. Complimentary breakfast with private rooms - definitely worth it. The room was cleaner and nicer than some of the other hotels we stayed at. "

Nômade Temple Tulum

"Good service. Problem with the music at night when there's a party at the hotel."

Moxy Tulum

"The hotel is seems like new. Location is a bit far from central but still ok to access there. Staff is also nice. Especially, David is very kind to us. Always take care of us. However, there are some points they can improve. - Rent bicycles - Breakfast Hope to be better hotel for all tourists!"

El Paraiso Hotel Tulum

"About the best beach on the Riviera Maya. 100% recommended. However, it's located within a reserve, so having a car or being aware that you'll be away from the center is something to keep in mind. Beach lovers, this is the place."

Nueva Vida de Ramiro