"The location is great. The parking lot is just opposite the hotel. The room is a 2-minute walk from the beach. The beach is wide and there are few tourists. I saw the most beautiful sunrise. The large balcony is surrounded by green plants and is very suitable for sunbathing. It is quieter than other hotels at night. The double shower can take a shower at the same time. The hotel thoughtfully prepared three large bottles of drinking purified water and a woven bag for going out... I like Tulum starting from the hotel."

"The hotel is very comfortable and comfortable and is very comfortable. The restaurant should improve in the speed of service, they are very slow to bring meals or breakfasts"

"I had a wonderful experience and the service was above and beyond. Every staff were absolutely amazing. Special Thanks to Hannibal in the front desk and Andres for the breath work and sound journey experience. This is my 3rd Habitas experience and I will continue to support this company. "

"Great little hotel. All rooms are just a few meters from the beach and very centrally located in the middle of the promenade. There are numerous restaurants and cafes nearby. One small drawback: Beach service doesn't start until 10:00. You can use the sun loungers before then, but there are no umbrellas available."

"Was the best experience with the greatest staff and restaurant around. From margaritas and breakfast juices to stunning plunge pool views"

"It's been almost a week since I left Tulum, and even amidst a busy work week, I still often recall the memories of my stay at Casa Malca in Tulum. It was a spontaneous trip, leaving little time for hotel research. I started looking for the most expensive hotels, the ones with the best services, the ones with the highest reviews, and so on, but nothing really struck a chord. Then, I stumbled across a few listings for Casa Malca on Xiaohongshu. The photos of Casa Malca gave it a museum-like feel, and the seaside setting was elegant—not luxurious or mass-market, but rather unique and unique, evoking a sense of escape. My intuition told me it was the right one, and I quickly booked three nights there. After flying from my busy work city to Cancun, I drove two hours to Casa Malca, feeling exhausted. I felt like I hadn't quite escaped reality yet, perhaps because I still had a serious look on my face when I entered the hotel. As I slowly made my way to the hotel lobby, a mysterious feeling arose. When I arrived at the front desk, I was greeted by the incredibly warm and charming smile of Yair, the handsome receptionist. I felt instantly warmed. Because I was there specifically for my birthday, the hotel even upgraded my room and decorated it. These unexpected surprises instantly transported me to a place of bliss and joy. During my three-day stay, I enjoyed the Egg White Omlette breakfast, which surpassed any hotel breakfast in the world. It was incredibly clean and healthy, with an incredibly rich variety of vegetables, and it was beautifully presented. I still miss it. Although I don't usually eat pastry, the restaurant waiter brought it to me, and I tried my favorite carrot cake, which was also delicious. The pool is also beautifully designed. This place would be perfect for weddings and parties; it felt like it belonged to me. I must thank Yair for his attentive service and charming smile, making my lonely birthday trip so warm and joyful. The staff here made me feel like they were genuinely smiling, not just doing their job for the sake of work. The two are completely different. In an era where new decoration designs are emerging one after another, sincere and thoughtful service and smiles will add hidden but very important points to the overall experience."

"You can hear the sound of waves all the way to your room, so you can feel the great outdoors. The only disappointing thing was that there was a charge for water in the room. Tap water was free, but I was grateful that bottled water was also free. Overall, I'm very satisfied because I can see the sea from my room. There were a lot of mosquitoes and I got bitten a lot, so I recommend bringing insect repellent spray."

"Dear Trip.com Customer Support, I am writing to formally express my disappointment regarding my recent stay at Azulik, which was booked through Trip.com. My husband and I stayed at the property for four nights. This stay was especially meaningful to us because visiting Azulik had been a dream of mine for many years. The hotel’s architecture and aesthetics are indeed beautiful and consistent with the images presented online. However, despite the visual appeal of the property, the overall guest experience fell far below expectations, especially considering the hotel’s pricing and reputation. Our disappointment began at check-in. Upon arrival, the concierge assigned to us was assisting another guest, which we completely understand can happen. However, we were then left sitting in the heat for approximately 40–50 minutes without guidance, assistance, or even a glass of water being offered. The hotel layout is confusing for first-time guests, and no one explained how the property operated or where we could go while waiting. When the concierge eventually arrived, the interaction felt rushed. We were quickly shown the room and told that information would be sent via WhatsApp. While a message was sent, it was clearly a generic template and did not replace a proper introduction to the hotel or its services. No explanation was provided regarding facilities, restaurants, or guest experiences. In fact, we only discovered the gym after already staying at the hotel for two days. Another disappointing experience involved the “energy cleanse” offered to guests. We had to ask about it ourselves because it was never explained during check-in. Once at the spa, there was again no explanation of what the experience involved or what to expect. We were simply told to close our eyes, and the experience lasted barely one to two minutes before ending abruptly. What should have felt meaningful instead felt impersonal and poorly organized. Additionally, while visiting the rooftop sunset area, I ordered a Coca-Cola and was told by staff that they preferred not to serve it because it was located at another bar downstairs and “too far away” to retrieve. I was asked to order something else instead, which I found surprising given the level at which Azulik positions itself. Beyond these individual incidents, the overall atmosphere throughout our stay felt cold and unwelcoming. Most staff members would not greet us unless we greeted them first, and there was very little sense of hospitality or attentiveness. At times, the experience felt more transactional than guest-focused. We also repeatedly felt uncomfortable when returning to the hotel after going out during the day or evening. Each time we re-entered the property, we felt as though staff questioned whether we were actually guests staying there, both through repeated questioning and the manner in which we were approached. While we understand that security procedures are important, the interactions often felt unnecessarily suspicious rather than welcoming. I want to emphasize that I was not expecting extraordinary treatment. However, at this price point, guests should reasonably expect attentive hospitality, clear communication, and a welcoming atmosphere. Overall, while the property itself is undeniably beautiful, the service experience did not match the hotel’s reputation or cost. Unfortunately, what should have been a memorable stay became disappointing due to repeated service failures and lack of guest care. I would appreciate it if Trip.com could review this experience and provide an appropriate resolution in light of the issues described above. Thank you for your attention, and I look forward to your response. Kind regards, Cristina"

"The hotel is beautiful, very jungle like feeling, peaceful and quiet. Love the little cenote. Would be nice if there was a variety of food. Only 1 restaurant, small menu, and it opens 8am so you can't get coffee/tea. The rooms dont have anything to make tea/coffee, So you'd need to head out, there's a nice French bakery 5mins walk away. The location is a little remote but with a,scooter or atv you can get to the beach or town in 15-20mins."