Mercure Selangor Selayang

Mercure Selangor Selayang Reviews

Mercure Selangor Selayang

No B G 12, Dataran Emerald, Jalan Ps 11, Prima, Batu Caves, Selangor, 68100, MalaysiaView Hotel Details
Mercure Selangor Selayang
Mercure Selangor SelayangMercure Selangor SelayangMercure Selangor Selayang
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Guest Reviews of Mercure Selangor Selayang

8.2/10
Very Good
181 review
Verified reviews
Location8.0
Amenities8.1
Service8.2
Cleanliness8.5
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All reviews(181)
Positive reviews(170)
Reviews with photos/video(63)
Awesome stay(35)
Clean and tidy(34)
Awesome rooms(31)
Great location(10)
Tasty food(8)
Convenient parking(8)
Large rooms(5)
Comfortable bed(4)
Negative reviews(10)
YY
Superior Room with 2 Single Beds
Stayed in Apr 2025
Travelling with friends
26 review
10/10
Outstanding
Posted on May 23, 2025
really good location easier to find food and nearby hospital go to Batu Caves is very near and 15 minute to KL and anywhere ,very helpful Hotel staff and check in and check out very fast.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.We are delighted that you had a good stay experience and It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us.Sincerely,Vengkates RaoCluster Hotel Manager
AUTO
Superior Room with 2 Single Beds
Stayed in Apr 2025
Solo traveller
10 review
8.0/10
Very Good
Posted on May 9, 2025
Overall good and spacious room. Tiles inside washroom need to clean properly as can see dirt on tiles.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay experience and It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.At the same time we would like to apologies on the bathroom wall tiles cleanliness issue you had. Please be rest assured we have looked into the matter and action have been taken accordingly to prevent future occurrences. Thank you again for sharing your experience, and we hope to be given the opportunity to better improve your future experience. Sincerely, Arief MarkRoom Division Manager
Fantasticallybest
Superior Room with 2 Single Beds, Executive Floor
Stayed in Apr 2025
Business traveller
13 review
10/10
Outstanding
Posted on May 24, 2025
We received a room with wonderful view, facing three iconic tower of Malaysia. The staffs are friendly especially at the restaurant. They treat us like family. I love the.room cleanliness. The foods are delicious.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.We are delighted that you had a good stay experience and It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us.Sincerely,Vengkates RaoCluster Hotel Manager
XIFU ZACK
Superior Room with 2 Single Beds
Stayed in Mar 2025
Solo traveller
66 review
10/10
Outstanding
Posted on May 2, 2025
Hotel sangat bersih dan selesa. Kedudukan pintu tandas agak terdedah. This hotel so nice but quite far from mall.
6/10
Response from Property: Dear Guest, We really appreciate your comments regarding your recent stay with us at Mercure Selangor Selayang. We are glad that you had a good stay experience and always appreciate receiving positive feedback. I will share your comments with our team and I am sure this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back for another stay with us in the future. Sincerely, Cluster Hotel Manager Vengkates Rao
YANG WANJU
Superior Room with 1 Double Bed
Stayed in Mar 2025
Business traveller
1 review
10/10
Outstanding
Posted on Apr 13, 2025
My first to Kepong area in KL. It’s Very nice, clean and quiet hotel. I like it
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.We are delighted that you had a good stay experience and It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us.Sincerely,Vengkates RaoCluster Hotel Manager
Yi Siang
Superior Room with 2 Single Beds
Stayed in Feb 2025
Family
23 review
2.0/10
Posted on Apr 15, 2025
Room is warm and the breakfast is terrible. wont come back again in the future.
Response from Property: Dear Sir / Madam. Due to the booking details is different from the reviewer name, we unable to determine either you had actually experienced or stayed with us. We are unable to identify you as one of our actual guest based on the stay records we have. Unfortunately we will only acknowledge this review as a mistaken stay review which guest had not stay or experienced. Thank you. Sincerely, Arief Room Division Manager
Daniel Saharudin
Superior Room with 1 Double Bed
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Mar 23, 2025
Wonderful love it so much . This place is so close to the Hospital Selayang.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager
Tan
Superior Room with 1 Double Bed
Stayed in May 2025
Business traveller
9 review
10/10
Outstanding
Posted on Jun 24, 2025
Good and comfortable
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.We are delighted that you had a good stay experience and It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us.Sincerely,Vengkates RaoCluster Asst General Manager
Syah Irwan
Superior Room with 1 Double Bed
Stayed in Dec 2024
Business traveller
3 review
8.0/10
Very Good
Posted on Jan 23, 2025
Stay here to attend a meeting nearby. Satisfactory stay. Good business hotel Checked in late around 11pm. No issues. Location is easy to find and ample parking
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager
drdeemd
Superior Room with 2 Single Beds
Stayed in Jan 2025
Business traveller
3 review
10/10
Outstanding
Posted on Mar 19, 2025
Very spacious, clean room and bathroom. Comfortable bed. Breakfast was good.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager
Shafiqqq
Superior Room with 1 Double Bed
Stayed in May 2025
Couple
1 review
6.5/10
Posted on Jul 2, 2025
- private bathroom, air bertakung - tv takde siaran - datang utk mandi pool and enjoy facilities tapi tgh renovation. - details amenities ada bathtub tapi malangnya takde.
Koh Hock Poh
Superior Room with 1 Double Bed
Stayed in May 2025
Couple
111 review
10/10
Outstanding
Posted on Jun 9, 2025
The hotel location is good where i can enjoy the local street foods outside the hotel, i will stay here again.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.We are delighted that you had a good stay experience and It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us.Sincerely,Vengkates RaoCluster Asst General Manager
Thai Puying
Superior Room with 2 Single Beds
Stayed in Apr 2025
Business traveller
63 review
8.0/10
Very Good
Posted on May 12, 2025
The bed was incredibly comfortable, and the amenities—such as the mini-bar, high-speed Wi-Fi, and luxury toiletries—added a nice touch.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.We are delighted that you had a good stay experience and It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us.Sincerely,Vengkates RaoCluster Hotel Manager
Bob razak
Superior Room with 2 Single Beds
Stayed in Mar 2025
Couple
13 review
7.5/10
Posted on Apr 27, 2025
Everything was good except breakfast..not worth RM48 per person and basement parking lot a bit confused
Response from Property: Dear Valued Guest, Thank you for taking the time to tell us about your recent experience at the Mercure Selangor Selayang. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better improve your future experience.Sincerely,Vengkates Rao. Cluster Hotel Manager
Syamil Family Trip
Superior Room with 2 Single Beds
Stayed in Sep 2024
Family
27 review
3.5/10
Posted on Oct 21, 2024
The room not well clean & calm. Its look like 3 star and below. Little bit messy. The breakfast was really bad and not variety. Poor food quality & and the price does not reflect with the foods. Its too bad.
Response from Property: Dear Valued Guest,Please give us the opportunity to humbly apologize for the inconveniences that you have experienced during your stay with us. Your willingness to share your thoughts are highly appreciated.At Mercure Selangor Selayang, we are committed to provide our guests with the highest quality of services and facilities. We sincerely regret the short fall of our service in this instance. Your feedback is important to the success of our organization as we rely on you our guest to tell us, how we are doing and how we can better meet your needs.Please note that these challenges was a true exception to our normal practices. Rest assured that we are acting appropriately to address the problem that you have faced. All our efforts are concentrated in preventing future occurrences.Your willingness to share your experience with us is genuinely appreciated. I hope you would give us the opportunity to better improve your future experience, as we would like to provide you with the level of service you expect from Mercure Selangor Selayang.Sincerely,Vengkates RaoHotel Manager