Mercure Selangor Selayang Reviews

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager

Response from Property: Dear Valued Guest,Please give us the opportunity to humbly apologize for the inconveniences that you have experienced during your stay with us. Your willingness to share your thoughts are highly appreciated.At Mercure Selangor Selayang, we are committed to provide our guests with the highest quality of services and facilities. We sincerely regret the short fall of our service in this instance. Your feedback is important to the success of our organization as we rely on you our guest to tell us, how we are doing and how we can better meet your needs.Please note that these challenges was a true exception to our normal practices. Rest assured that we are acting appropriately to address the problem that you have faced. All our efforts are concentrated in preventing future occurrences.Your willingness to share your experience with us is genuinely appreciated. I hope you would give us the opportunity to better improve your future experience, as we would like to provide you with the level of service you expect from Mercure Selangor Selayang.Sincerely,Vengkates RaoHotel Manager

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a pleasant stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to welcome you back again and your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao Hotel Manager

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take note on the comments on the bathroom linen conditions. We will act accordingly based on your comment for further improvement. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager

Response from Property: Dear Guest. Thank you for taking your time on giving your feedbacks and comment in-regards to your stay at Mercure Selangor Selayang. Unfortunately due to the stay was actually in December last year, we are unable to deduce the accuracy of this feedback of the front office team level of service. However we take it positively as a self motivation to better improve ourselves. Thank you again on sharing your experience. SincerelyAriefRoom Division Manager

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager

Response from Property: Dear Valued Guest. We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive feedback from our guest.For your kind information, each Mercure brand have its own Theme and Concept. For Mercure Selangor Selayang, our concept is more towards Accessibility and special need guests concept. Furthermore Mercure Glenmarie is fairly new with a new modernize Theme and Concept. We do take note on the breakfast experience and we will further improve based on our guest needs and requirements.We appreciate and we thanked you for sharing your experience. We look forward to be given the opportunity to improve your future experiences. Sincerely. AriefRoom Division Manager

Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that your stay is according to your preferences and request. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager

Response from Property: Dear Valued Guest, We very much appreciate your comments and feedbacks regarding your recent stay at the Mercure Selangor Selayang. We sincerely regret and apologies that your stay experience is not met your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the comments highlighted to prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better improve your future stay.Sincerely,Vengkates RaoHotel Manager