Hotels in Beijing

Facilities: The decoration is too old, it was from 2008. At this price, I prefer to go to the current smart hotel. Hygiene: Of course the hygiene of a five-star hotel is acceptable. There is nothing to say about this. Environment: The environment is acceptable, with small bridges, flowing water and rockery Service: It was after one o'clock in the morning when we arrived. As a five-star hotel, doesn't the concierge provide 24-hour service? I have stayed in so many high-star hotels. When I entered, there was no concierge and the taxi driver brought me suitcases (one large and one small dragging 24-inch suitcases). I found the front desk by myself. The person who received me should be the lobby manager after reporting it. After checking in, he sent us all the way to the room and was kind enough to upgrade to a family suite. Next time I go to Beijing, I probably won't stay here again.

Amazing! I am extremely happy with this hotel, and it has been the best so far. We will be back to stay again very soon. A++++ Very clean, amazing customer service and friendly helpful staff.

We loved the facilities here! We booked a 3 night staycation for our family (2 year old and 3 month old). The staff was helpful and friendly and our 2 yo played and played and played. We loved it. No need to really leave the hotel except to eat across the street. We will likely go back in the future and explore more of the surrounding area once the kids a bit bigger.

1. Location is fantastic. Within walking distance to the shopping street and the forbidden city. The subway station is just below the shopping mall next door. If you want shopping, food and site-see, this location is the most convenient! 2. The front desk and the concierge are the 2 services that we troubled regularly during our stay of 6 nights. All Chinese site-seeing locations must be pre-booked and the applications are only Chinese-nationals friendly. Without a Chinese ID or a Chinese mobile number, it was impossible to help yourselves, even though we had Wechat and Alipay pre-installed and tested before we left Singapore. 3. Front desk team, Leon was the one who checked us in. He struggled to find us rooms on the same floor due to the peak season (23-29 Dec). We were given rooms on separate floor but he gave us lift access to both floors and apologized profusely for the wait and gave us vouchers for drinks at the cafe, which we did not use. 4. Concierge team led by Elvis with Alan and Wendy helping, was a fantastic team. Elvis had to use his mobile to help us book Great-Wall tickets, which we paid him through WeChat. During which, someone wanted his help, but he politely tell the guy to wait since he has started helping us first. Polite and put his point across without creating a scene. 5. Alan from the concierge team was the one that got us a table at their Christmas eve dinner. They first offered us a 4-seater table squeezing in 6, to be shared with another 2. We turned down the offer and was prepared to end up eating street food or order room service. But on the day itself, he saw us coming back and offered us another table, because they decided to add in more tables, which we took. It was a fantastic buffet dinner with free flow of alcohol and drinks. The highlight was the cutting of a huge blue-fin tuna. The price for the dinner per pax (don't remember how much now) was a fraction of what have to pay in Singapore. The amount of alcohol and tuna sashimi that we had was enough to recoup the dinner price ! 6. Another observation (now that we have been to Harbin Shangrila after Beijing, we have a comparison) : at the breakfast restaurant, the reception could recognize us on the 2nd day, and remembered our room numbers and that we are family of 4! The training of service staff paying such attention to details can only mean that they believe in service to the core. 7. If you are going to Beijing, consider no where else but Hilton at Wangfujing. I know I will be there again !

Absolutely amazing time here and so much of it was thanks to the most amazing person ever - Paolo. Before I even checked in the bell hop helped me with the luggage and check in was so smooth. Everyone was so welcoming and warm that I immediately felt happy and bubbly. The room was so thoughtfully prepared to welcome me on my birthday and to make me feel special. There was even a small cake, a fruit platter, and a personalized card. I was absolutely blown away by the level of personalized care and attention to detail. We had some tea at the executive lounge and again were welcomed and had great service. Paolo arranged for some more personalized touches for my birthday party in the lounge including Barbie themed photos on the appetizers and bite sized snacks. He was able to help us with the theme of the birthday party ~ Barbie by designing four different pink cocktails including a gin tonic style drink and a bubbly prosecco based one. We also had the breakfast buffet which had a great selection of food and was separated from the dining tables which was appreciated to better enjoy the food. I really liked the noodle and soup station in the morning especially as it was raining. The butterfly brunch was lovely and very fulfilling. I have nothing but an endless number of positive things to say about my sumptuous room with mesmerizing views and tremendous service. I love staycations and I have to say that this one takes the cake. Thank you all!

Everything in regards to our stay at the Grand Hyatt was 6* except for the WiFi which wasn't of international standards. Location was spot on a central network linked to the mall with major big brands Which is linked to the 1st class train system. It's also 30mins walk to the Forbidden city. And the gym 🏋️♀️ and Pool and Spa was simply immaculate and luxurious first class with a heated pool oasis. Wished I could have spent more time enjoying the facilities. And what complimented well to the global luxurious brand was it's staff members! I have to call out the exceptional 2 departments Conceige and Housekeeping which was truly above and beyond!!! Daniel -assisted with restaurant bookings and forbidden City tickets reservations. And when he was off duty he still wechat me to suggest how to maximise the use of our tickets and best way to maximise time to visit Tianamen Square too and tips too on best way all this while he was off duty! Such dedication!!! Another staff whom I like to recognise is Cecila also from Conceige. When asked for directions on day 1, she didn't just verbalise, she left her station and ushered us all the way outside and showed us the right way around to our breakfast destination. On day 2, which is also check out day, she realised its J birthday and made arrangments for not 1 but 2 bakes so that our dearest friends could enjoy together too. She also kept in touch on wechat to organise all our logistical arrangments several times. Each time with a 😃 smile. Outstanding! Housekeeping lady for rooms 1221 and 1220 was simple though and detailed and went above and beyond too. So much personal touch to all that she did which most would never bother! Good job!! And best of all, she didn't expect anything in return. Absolutely admirable! Unsung hero! Check in staff Allan was pleasant and swift with our late check in and made our final day breakfast logistics seamless. Thank you and thanks for responding efficiently on wechat too. Con- WiFi sucks badly.....surprised that a 5* global brand couldn't keep u to. Chengdu 4* service Residence. So frustrating for global travellers like ourselves. Hope the next time we stay here sky guo would have fixed this feedback! Alongside with ensuring that luke warm pre made coffee will not be served. Absolutely charming sales director

Great service and location. It may be a bit dated but perfect stay for me. Subway station just at the front door (Liangmaqiao)

Very luxurious. The rooms are spacious yet comfortable, featuring soft yet supportive beds, plenty of space for luggage and a nice high-end bidet. The comprehensive voice control is definitely a nice modern touch. The decor is also well thought out and visually cohesive. The entrance is slightly unintuitive, but makes sense for the layout of the airport. The gift shop is beautifully set up and reasonably priced, matching prices with stores in the city. The service is exceptional - thanks Bob for your enthusiastic service in helping us take our luggage to the terminal. Overall, a fantastic hotel for the night before a flight from PKX.

Very cost-effective hotel, very close to Tiananmen Square. I was a little worried at first, as Beijing's service industry has always been worrying, and the attitude would be perfunctory. In fact, the attitude is better than that of ordinary hotels. The transportation is also very convenient. The hotel is right outside the subway entrance. We arrived at the hotel after 9pm on the 19th. I have to say that the guy at the front desk was very patient. Thanks to him for reminding us to make an appointment for the flag-raising ceremony the next day, otherwise we might have missed it. The room was very spacious, very comfortable and full of character. (Thanks to my brother for upgrading us). The hotel's breakfast still has some room for improvement. It is recommended that the chef wear a mask. For someone like me with occupational diseases, it is indeed a bit uncomfortable not to wear a mask.

There are slight flaws overall, but of course Peninsula’s service is nothing to say! Just a few minor flaws to correct: 1. I asked for an extra quilt on the day of check-in. The waiter brought it to my door and didn't pay attention at first. Later when I wanted to use it, I found two spots-like stains and forgot to take pictures; 2. The breakfast was too ordinary. Simple, just the standard of a 4-diamond hotel, and it’s a bit disappointing that it’s semi-buffet; 3. My mother didn’t go to breakfast for the 2 nights of my stay, so I took my child and calculated the cost for my child was 158 yuan/breakfast, and I refunded the money without any communication or exchange. It will be deducted when you check in; 4. The mini bar charge is a bit inhumane. After all, the mini bar is free now. How about charging a few bottles of drinks for a room rate of 3800 yuan a night? How about charging 88 yuan for a bottle of Coke with a market price of 2.5 yuan? ! What? advantage: 1. Good service! good service! good service! It made me feel at home. Every employee provided sincere service with a smile. The quality of Peninsula’s employees is top-notch! I’m sure the hotel treats its employees well; 2.10.3 coincided with the wedding anniversary, and the concierge decorated the room! Thank you so much! As far as this is concerned, the above shortcomings are insignificant! Overall, the flaws outweigh the flaws! The Peninsula brand is here, and it deserves it! 3. I would like to express my special thanks to Ren Jie from the concierge department. Thanks to him for helping me coordinate, my wife and kids and I had a pleasant 3-day vacation! Of course, I would also like to thank all the Peninsula staff for their considerate service! I will stay at Peninsula again in the future! Hong Kong, Shanghai and Beijing are all leaders in the entire industry and region; 4. Through communication, some defects were well handled in the end. Through the real experience and feedback of our guests, Peninsula can continue to make progress and always stay far ahead in the industry! ! !