Guest User
February 9, 2023
Spend a month in Berlin and as a result of tourism getting back again, everything was basically full. So 3 weeks at the Ibis at Anhalterstrasse was a middleroad solution. Room 714 was the first week perfect. Airco properly functioning. A Spanish housekeeping girl that really got the room as it should be. 5 star mentality. Yes, some take their job serious. A pitty that you could hear the elevator noises. Seems that if you book a 1 person room, you wont get the rooms at the back of the floor, because they are only for 2p rooms reservations. Even if you ask for it in your reservation on the Accor App. What a beautiful philosophy. I had to leave for a day because my room was booked. When coming back i really had to ask again for a quiet room although i mentioned it already in my reservation. Again same story. Sorry sir, the rooms 22, 20, 18 are only for 2 persons reservations. I asked the friendly guy at receptiondesk how to make the reservation on the App so that i could have max chance for a quiet room. He had no idea how the reservation by app worked. Brilliant, that staff has 0.0 intell' towards how customers book their stay. Some work is needed pronto here. Just sayin' But, suprise, i was pleasantly up for good news. I got a quiet room, at the end of tje floor away from the elevators. A true meaning of hospitality expert who did his job as it should be👌 The room 422 was not good. A low buzzing noise. Horrible. Was it the airco, the Russians? I went back to reception where Mr. Hospitality wrote down my concern and offered me a room a floor higher. Same noise, though a bit softer. No i was not losing my mind. I decided to leave the room and spend the evening outside. When coming back, the noise was gone. I could sleep. Next morning a woman and a technician knock on my door. (Omg, he does not speak German) 'You 'ave a problim'? The problem was gone. If everybody uses clima same time, it makes that noise probably. I can reach her anytime for other technical challenges. Feel good moment that a complaint is taken serious. Mr. Hospitality understands his job very well Yesterday was an off day. My room was partially cleaned. They skipped the toilet. Not a good idea. If you pay almost € 100,- a night, at least, at least, you expect a decent cleaned toilet. A bit annoyed i go down to reception. Mr. Hospitality promised to send my message to right person. Today, after diner, back to the room. Clean toilet, huraayyy. But no clean desk and no vacuuming of room. If you walk barefoot and you still have the feeling the floors leaves sand etc to your feet, things are definitely off. Just too tired to go down again 2 reception and file my complain, i called them. What a mistake. She was sooo sorry to hear that my room was not cleaned properly. But there was no housekeeping anymore, she was alone and could not come and clean my room. Brilliant solution. I did not ask her to clean my room. All i wanted was to file my complain. A customer t