Ibis Budget Berlin Potsdamer Platz

Hotel is in a good location, close to transport links. Check in was really slow, think the staff member was new. Room was compact and very basic. Shower gel is provided. We requested more towels as only one is provided and this was not a problem. Breakfast was good, plenty of choice. Room was clean. No kettle or hairdryer though. You can rent a hairdryer but need to have cash to do so. The bed is comfortable but the pillows are dreadful, if you can call a pillowcase stuffed with bits of foamlike stuff a pillow. No support whatsoever in them. I woke each morning with pain in my neck and shoulder. The hotel needs to address this! Because of the pillow situation I would not stay here again.

Room is not well maintained. Durty bathroom. Non-welcome staff ... Location is good and near berlin center. You can access to berlin monument by bus (approx 2km) Breakfast is good. Parking is paid for 17e/nigth

I like that it was the basic hotel I was looking for. Prices are a bit high compared to the quality, but this is in all of Berlin (you get better places at the same price in Amsterdam for ex). The location is good but a bit noisy if you decide to open the window to let some air in. There is room for improvement with the hygiene of the room - the chair was full of black finger prints and the floor had strange black spots. Also the shower door didn’t close easily.

Probably the worst hotel experience I have ever had. Arrived late and had been told in advance that unfortunately there was no babybed for our child - however I was not told this until I had already paid for our stay. We chose the hotel, because they proclaimed to have private parking, but upon our arrival, the parking was sold out. So we started off with no bed for our child and no parking for our car. The staff was doing their job (yet, not going beyond expectation), so this horrible experience is not about them. They discussed if we should park in the alley behind the hotel, but agreed that it was not safe and recommended parking nearby (at the price of 25€ for one day). What made this stay horrible happened after arrival. We were given a room on the ground floor, which was 10 stairs up with no elevator and I was alone with three suitcases, a stroller and our child to carry up the stairs, while my husband tried to find parking. The room we entered smelled so bad that someone must have died in there. Or at least the room had not been cleaned for a while. There were long dark hair in the bed and dirt and grease on the floor. With no babybed our 2-year old had to sleep on a madres on this floor, since the bed was a bunk bed but with too little space for all three of us. The air condition was set to keep the room at a temperature between 18-22 degrees, however the room was freezing and we could not get the heat up. Finally the pillows were small and flat and we ended up checking out after only 7 hours at the hotel and with a minimum of sleep. So in short: would never, ever book this hotel again and advice you to find something else for your stay.

This hotel is very central making it great for sight seeing, we were a party of 8 ladies, the rooms were clean and a reasonable size , most of us had a double room for single use. Shower good, powerful and hot. Very quiet, at night. There is a small bar area where you can get wine beer water etc, we used it as a meeting place or somewere to recover after sight seeing. The breakfast was included in the price and was outstanding, same quality as a much more expensive hotel. Reception staff were friendly and helpful.

Nice place to stay. Rooms are clean and warm in February. Breakfast can be paid additionally and it has a good quality and variety. Location is really good and close to famous places. Even during business trip you can see them. Receptionists are not really friendly and provide everything for additional fee. I had a problem with British charger from my laptop, nobody helped me with that.

Spend a month in Berlin and as a result of tourism getting back again, everything was basically full. So 3 weeks at the Ibis at Anhalterstrasse was a middleroad solution. Room 714 was the first week perfect. Airco properly functioning. A Spanish housekeeping girl that really got the room as it should be. 5 star mentality. Yes, some take their job serious. A pitty that you could hear the elevator noises. Seems that if you book a 1 person room, you wont get the rooms at the back of the floor, because they are only for 2p rooms reservations. Even if you ask for it in your reservation on the Accor App. What a beautiful philosophy. I had to leave for a day because my room was booked. When coming back i really had to ask again for a quiet room although i mentioned it already in my reservation. Again same story. Sorry sir, the rooms 22, 20, 18 are only for 2 persons reservations. I asked the friendly guy at receptiondesk how to make the reservation on the App so that i could have max chance for a quiet room. He had no idea how the reservation by app worked. Brilliant, that staff has 0.0 intell' towards how customers book their stay. Some work is needed pronto here. Just sayin' But, suprise, i was pleasantly up for good news. I got a quiet room, at the end of tje floor away from the elevators. A true meaning of hospitality expert who did his job as it should be👌 The room 422 was not good. A low buzzing noise. Horrible. Was it the airco, the Russians? I went back to reception where Mr. Hospitality wrote down my concern and offered me a room a floor higher. Same noise, though a bit softer. No i was not losing my mind. I decided to leave the room and spend the evening outside. When coming back, the noise was gone. I could sleep. Next morning a woman and a technician knock on my door. (Omg, he does not speak German) 'You 'ave a problim'? The problem was gone. If everybody uses clima same time, it makes that noise probably. I can reach her anytime for other technical challenges. Feel good moment that a complaint is taken serious. Mr. Hospitality understands his job very well Yesterday was an off day. My room was partially cleaned. They skipped the toilet. Not a good idea. If you pay almost € 100,- a night, at least, at least, you expect a decent cleaned toilet. A bit annoyed i go down to reception. Mr. Hospitality promised to send my message to right person. Today, after diner, back to the room. Clean toilet, huraayyy. But no clean desk and no vacuuming of room. If you walk barefoot and you still have the feeling the floors leaves sand etc to your feet, things are definitely off. Just too tired to go down again 2 reception and file my complain, i called them. What a mistake. She was sooo sorry to hear that my room was not cleaned properly. But there was no housekeeping anymore, she was alone and could not come and clean my room. Brilliant solution. I did not ask her to clean my room. All i wanted was to file my complain. A customer t