Pensión Plaza Nueva

Perfectly situated within the old part of Bilbao, excellent bars and restaurants directly outside the front door yet no intrusive noise in the evening. Excellent communication with the hosts, spotless and comfortable, looking forward to returning

I specifically booked this room as it has air conditioning however when we checked in around 9:30pm the air con was not working. The staff obviously knew because they had left a small fan in the room. Temperatures in Bilbao have been in the mid 30’s. So it was sweltering hot all night. Paid £100 for the night as it had air conditioning however did not get what we paid for. Had I wanted a room without air con I could have booked one for a lot less money. Also the shower dripped all night long. The address of this property is Plaza Nuevo 2 but it is actually No 1. Only for a helpful lady in Bar Víctor we would still be looking for it. Poor show really.

Loud at night (no heavy window shutters to block the noise) due to the square outside, the bathroom door is frosted glass so the whole room illuminates when someone is in there, weird check in process. Location is top though.

When I had access problem I called many times phone number and nobody answered. They didn’t mention it was forbidden to go to other floors, I tried to find the room as I couldn’t reach them, people living in the building were angry when they saw me.

Awesome accommodation in the best location everything was seamless. I’ll definitely be returning one off my favourite Spanish locations many thanks 😊

Bed was extremely comfortable. Location was excellent in a desirable part of Bilbao. Plenty of terrific eateries in the surrounding area.

Loved our stay - in the square very convenient for bars and dining options in the plaza. Heart of old town easy to walk everywhere. As you are on the square some noise but with windows closed its fairly quiet and did not bother us. Room was spacious, comfortable and clean with all needed amenities. Easy check in and check out as sent codes ahead of arrival.

Cute place great location Nice room in a great location looking directly out on to Plaza Nueva. The square is very lively in the evenings but quietens down around midnight Keyless entry with a system of door codes to get in which were pretty straightforward.

I couldn't drop off my luggage before the checkin time. At night there were lots of singing and noises just outside my room which interrupted my sleeping for an early flight in the following morning. The info on taxi provided was not helpful.