The staff was incredibly accommodating and helpful. They helped me to resolve an issue with ******* including talking to ******* a representative. The matress was very firm and the pillows very soft which i personally did not enjoy however others might. My only actual complaint was on how quickly they wrap up breakfast. I got down at exactly 10am and the food to the area were closed and no options were available to include fruit and pastries which most places have available longer. All in all I would stay here again and recommend it to other travelers.