New Westcliff Hotel

We had a lovely stay and the food was great. The hotel’s biggest asset are their staff - very welcoming, extremely professional and make a lovely stay great. The Receptionist was great when we booked, but the Restaurant Manager and the Head Chef when we stayed Thursday, 18th October were amazing dealing with some disgruntled customers - professional and turned the situation around so well done

Visited for a spa day with a choice of mini treatment. I opted for a facial. The spa treatment rooms are OK; clean and well appointed. I had a couple of concerns. Firstly, there is zero personal service on arrival. You find a chair, fill out the form, and just wait for someone to come and grab you. It all feels a little impersonal. The treatment rooms are also very close together with no soundproofing. You cannot hear other patrons, but you can hear everything that travels along the busy thoroughfare outside the room. Which makes for a less-than-serene experience. The treatments are fine (I had a few). Again, however, they all felt fairly perfunctory and impersonal. After my first treatment, I was also pushed to buy the products used, which I did not appreciate nor ask to know about. The pool, sauna, jacuzzi, and other rooms were clean, and modern. Which was lovely: the only downside is that the lockers in the changing rooms need a £1 coin to operate. Which not many would have on them nowadays (I didn’t). There also isn’t direct any direct access from the changing areas to the pool area, it’s only a short walk, but I would have preferred the former. Having tried this hotel and The Mercure (Queen’s Hotel) very close tecently, the Mercure is far superior in experience and treatments, and it excels at customer service. Something I found sadly lacking at The Westcliff spa. My guess is that as they offer so many spa packages on Red Letter Days, and others, that the customer service is lost - they don’t have the time to treat everyone with the same superior level of service. All of the staff I encountered were polite and were fine, but looked rushed. My advice is if you want a premium childfree pool, spa and jacuzzi only, go for the Westcliff. If you want a truly decadent spa day and aren’t bothered about the other facilities, where the customer service is second-to-none, plump for the Mercure. You’ll thank me for it.

The reception was ok. Cleanliness ok Bed comfort Zero Bathroom Area Zero General atmosphere Zero. Only food available a Breakfast box by the door. Left after one night and had to pay to stay in another hotel Hotel near by provide good service and Evening meal plus cooked breakfast at just a small amount more than the Westcliffe. Cost me an additional £500. Covid Excuse does not apply as I have stayed in 4 hotels in Devon and Cornwall all providing good service and Food. Only worth £40 per night if you did not want to eat and sleep. Would not recommend it to Anyone

Lovely stay but a few downsides. hot in the room and little air flow when windows were open. Bed was very comfy and it was very clean but water pressure in shower was not very strong. We ordered breakfast which was around £7 but it didn’t meet our expectations as most of it was packaged sugary food. The pool, sauna and jacuzzi was a real highlight, and booking a slot to ourselves was easy.

At first we found all the extra rules quite frustrating (Only 1 hour in the pool at allocates time, no left luggage, no late check out etc) but I have to say the manager really made up for it and was so kind and accommodating and let my kids use the cinema even after we checked out. He made us feel very welcome and for this reason we were happy overall.

The man on front of house has fantastic customer service skills. Nothing was a problem to him and he was alway's willing to help.

It was a very good relaxing trip. So close to the beach and facilities which were all within walking distance. The use of the pool, sauna and jacuzzi was an added plus and helped us to relax even more.

Quaint and clean, C19 changes worked well, reception desk very helpful, would be nice to have luggage storage as check out is early (the beach is near!!!)

Hotel very poor. Bedroom small and cramped, same with the bathroom. Hot water non existent at peak times in the morning and evening. Continental breakfast served in a box. Very basic and charged £8 but items in the box came with prices on and tbd cost was just over £3